Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Cindy Pokorny

Eagle Mountain

Summary

Dynamic professional with a proven track record at Superior Water and Air, excelling in customer service and leadership. Bilingual communicator skilled in multitasking, consistently exceeding performance goals by over 10%. Adept at developing training materials and enhancing team efficiency, driving exceptional customer satisfaction, quick learner and operational success.

Overview

8
8
years of professional experience

Work History

Accounting /Permit Specialist

Blue Best LLC
07.2023 - 09.2025
  • Reviewed and analyzed permit applications to ensure compliance with local, state, and federal regulations.
  • Coordinated communication between stakeholders to facilitate timely permit approvals and resolve issues.
  • Developed and maintained detailed records of permits issued, ensuring accuracy and accessibility for future reference.
  • Streamlined application processes by implementing best practices, enhancing efficiency in workflow management.
  • Received and processed invoices from vendors and subcontractor's for accurate job costing.
  • Submitted and closed invoices in a timely, organized manner to maintain accurate financial records.

Inside Sales Representative

Scott Hale Plumbing, Heating & Air
06.2023 - 07.2023
  • Developed and maintained strong customer relationships to drive sales growth.
  • Conducted outbound follow-up calls to customers who had received in-home estimates in attempt to finalize sales.
  • Built strong work relationships with our field team.
  • Exceeded first month sales goal of $25,000 by closing over $230,000 in revenue.
  • Kept strong organization skills to track sales finalized and revenue.
  • I loved my job! However I left due to a horrible work environment.


Customer Service Manager

Superior Water and Air
01.2019 - 06.2023
  • Managed customer inquiries and resolved issues efficiently to enhance satisfaction.
  • Trained and mentored team members on best practices for customer service excellence.
  • Implemented feedback systems to gather insights and improve service delivery.
  • Developed training materials to streamline onboarding processes for new staff.
  • Consistently exceeded weekly and monthly goals by at least 10%
  • Conducted one-on-one coaching sessions to support team members in area of difficultly.
  • Managed a high-volume call center, including oversight of both inbound and outbound call operations.

Outbound Customer Service Representative

Superior Water and Air
12.2017 - 01.2019
  • Assisted customers with inquiries and product information to enhance satisfaction.
  • Confirmed, rescheduled appointments as needed with professionalism and accuracy
  • assisted customers with questions and concerns regarding their appointments and equipment.
  • Consistently meet or exceeded weekly and monthly goals based on call volume, appointments scheduled and revenue
  • Strategically scheduled appointments to optimize routes and minimize schedule gaps.
  • Maintained strong communicate with technicians technicians to align scheduled and maximize efficiency

Education

High School Diploma -

Hunter High School
West Valley City, UT

Skills

  • Communication

  • Bilingual

  • Multitasking

  • Computer Skills

  • Customer Service

  • Leadership Skills

Languages

Spanish
Native or Bilingual

Timeline

Accounting /Permit Specialist

Blue Best LLC
07.2023 - 09.2025

Inside Sales Representative

Scott Hale Plumbing, Heating & Air
06.2023 - 07.2023

Customer Service Manager

Superior Water and Air
01.2019 - 06.2023

Outbound Customer Service Representative

Superior Water and Air
12.2017 - 01.2019

High School Diploma -

Hunter High School

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