Summary
Overview
Work History
Education
Skills
Languages
References
Timeline
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Cindy Portillo

Gardena,CA

Summary

Results-driven Operations Manager with extensive experience in team leadership and process optimization. Demonstrates expertise in strategic planning and staff development, leading to significant workflow improvements and cost reductions. Known for enhancing business performance through innovative problem-solving and effective operational strategies.

Overview

11
11
years of professional experience

Work History

General Store Manager

Pizza Hut
Inglewood, CA
05.2015 - Current
  • Designed strategies to drive business expansion.
  • Developed and implemented strategies for increased productivity.
  • Processed POS transactions, accurately managing cash flow and credit.
  • Conducted training for new employees on company policies, operational procedures, and legal compliance.
  • Created a friendly and inviting atmosphere for all patrons.
  • Arranged and monitored stock levels, developing dynamic seasonal displays for enhanced customer experience.
  • Delivered quick responses to address customer claim concerns effectively.
  • Allocated $72,000 monthly budget to ensure operational efficiency and cost control.

Housekeeper

Self-employeed
Pacific Palisades, CA
02.2022 - 12.2022
  • Cleaned bathrooms, including toilets, tubs, showers and sinks.
  • Scrubbed kitchen appliances, countertops and fixtures.
  • Adhered to daily cleaning schedules and updated as needed based on demand.
  • Maintained a clean linen closet by folding sheets neatly on shelves.
  • Cleaned building floors by sweeping, mopping and scrubbing.
  • Removed finger marks and smudges from doors, frames and glass partitions to enhance shine.
  • Maintained and organized cleaning supplies stock.
  • Used cleaning chemicals following proper guidelines.

Caregiver

Childcare
Glendale, CA
08.2020 - 01.2022
  • Guided children through their daily living activities.
  • Coordinated timely transit for all planned programs.
  • Followed proper procedures in emergency situations and responded promptly and positively to the children's request
  • Served as the point of contact to keep track of resident's health records
  • Ensured that the communication between myself and the legal guardian was always clear and concise
  • Reported daily activities to the legal guardians by phone, email and/or text messages

Dispatcher

Nixon's Trucking
Compton, USA
06.2014 - 05.2015
  • Consistently resolved customer concerns swiftly, resulting in a 100% customer satisfaction rate
  • Established rapport with new and returning customers, fostering loyalty and creating a welcoming environment
  • Collaborated with carriers and third-party services, coordinating shipments for various industries including airport cargo, retail, manufacturing, pharmaceuticals, and government agencies
  • Entered financial/inventory information into books and spreadsheets, ensuring accurate and timely reporting
  • Received and dispatched orders for products or deliveries
  • Prioritize calls according to urgency and importance
  • Monitor the route and status of field units to coordinate and prioritize their schedule
  • Provide field units with information about orders, traffic, obstacles and requirements

Education

El Camino College
05.2016

High School -

Gardena High School
Gardena, CA
06.2014

Skills

  • Financial
  • Leadership
  • Computer
  • Promotional planning
  • Budgeting and cost control
  • Store operations
  • Customer relations
  • Employee supervision
  • Employee scheduling
  • Inventory control
  • Staff management
  • Delegation

Languages

English
Full Professional
Spanish
Native/ Bilingual

References

References available upon request.

Timeline

Housekeeper

Self-employeed
02.2022 - 12.2022

Caregiver

Childcare
08.2020 - 01.2022

General Store Manager

Pizza Hut
05.2015 - Current

Dispatcher

Nixon's Trucking
06.2014 - 05.2015

El Camino College

High School -

Gardena High School

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Cindy Portillo