Cindy Price
Smyrna,DE
Summary
Results-driven professional with extensive experience in hospitality management. Skilled in team building, budget management, and implementing effective training programs. Committed to fostering a culture of continuous improvement and maximizing customer satisfaction.
Overview
37
37
years of professional experience
Work History
General Manager
Home2 Suites By Hilton
04.2015 - 01.2026
- Implemented staff training programs to elevate team performance and customer engagement.
- Analyzed financial reports to optimize budget allocation and drive profitability.
- Oversaw compliance with health and safety regulations, ensuring a secure environment for guests and staff.
- Managed vendor relationships to negotiate favorable contracts and improve service quality.
- Led strategic initiatives to streamline operational processes, reducing costs while maintaining service standards.
- Mentored department managers, fostering a culture of continuous improvement and accountability across the hotel operations.
- Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
- Managed a diverse team of professionals, fostering a positive work environment and high employee satisfaction.
- Developed and implemented strategies to increase sales and profitability.
- Cultivated strong relationships with clients, vendors, and partners to ensure long-term success and loyalty.
- Monitored financial performance, set budgets and controlled expenses to provide financial stability and long-term organizational growth.
- Managed budget development, forecasting, and financial reporting processes to track progress towards organizational objectives accurately.
- Maximized efficiency by coaching and mentoring personnel on management principles, industry practices, company procedures, and technology systems.
- Drove year-over-year business growth while leading operations, strategic vision, and long-range planning.
- Formulated policies and procedures to streamline operations.
- Implemented operational strategies and effectively built customer and employee loyalty.
- Implemented effective cost-saving measures to reduce overhead expenses without compromising quality or service.
- Managed budget implementations, employee evaluations, and contract details.
General Manager
Hampton Inn By Hilton
07.1999 - 04.2015
- Directed daily operations to enhance guest satisfaction and improve service efficiency.
- Collaborated with marketing teams to develop promotional strategies that increased occupancy rates.
- Increased overall company efficiency by streamlining operations and implementing innovative managerial strategies.
- Established comprehensive employee training programs to develop skills, improve productivity, and maintain compliance with industry regulations.
Executive Housekeeper
Sheraton Dover Hotel
07.1989 - 07.1999
- Managed daily operations of housekeeping department, ensuring high standards of cleanliness and guest satisfaction.
- Trained and mentored housekeeping staff on best practices and efficient cleaning techniques.
- Implemented inventory control systems for linens, supplies, and equipment, optimizing resource utilization.
- Developed and enforced standard operating procedures to enhance service quality and operational efficiency.
- Conducted regular inspections of guest rooms and public areas to maintain cleanliness and adherence to brand standards.
- Collaborated with management to develop budgets and forecasts for housekeeping operations, ensuring cost-effectiveness.
- Resolved guest complaints regarding room conditions promptly, enhancing overall guest experience and retention rates.
Education
High School Diploma -
Smyrna High
Smyrna, DECertificate - Hospitality Management
Delaware Technical Community College
DE11-1996
Skills
- Leadership and team building
- Problem resolution
- Operations management
- Team player
Timeline
General Manager
Home2 Suites By Hilton
04.2015 - 01.2026
General Manager
Hampton Inn By Hilton
07.1999 - 04.2015
Executive Housekeeper
Sheraton Dover Hotel
07.1989 - 07.1999
High School Diploma -
Smyrna High
Certificate - Hospitality Management
Delaware Technical Community College
Hotelier of the Year
I was chosen as Hotelier of the year for outstanding property operations.
Bringing revenue to the city and working with the community.