Cindy Puac Maldonado-Santizo
Grand Rapids,MI
Summary
Skilled Quality Technician with background in manufacturing and production environments. Contributed to quality control efforts, including inspection, testing, and documentation review. Strengths include analytical skills, problem-solving abilities, and keen attention to detail. Previous roles have resulted in improved efficiency of quality processes and enhanced product reliability.
Overview
4
4
years of professional experience
Work History
Quality Technician
Meijer Roasting and Nut company
Grand Rapids, Michigan
03.2026 - Current
- Monitored daily performance of production team to identify and address issues affecting quality product output.
- Conducted frequent quality and compliance reviews of production work.
- Provided quality support to ensure that products met quality standards and customer requirements.
- Audited finished products against applicable industry standards before releasing them for shipment.
- Inspected roasted nut batches for quality standards at Meijer production line
- Recognized product defects to maintain quality standards. in packaging, labeling, and finished product appearance
- Monitored line checks for labels, lot codes, and seal integrity.
- Conducted root cause analysis to identify sources of defects or non-conformance issues in order to prevent reoccurrence.
- Monitored and upheld safe operating procedures and clean area mandates to meet regulatory requirements.
- Verified sanitation, GMP, and HACCP procedures across roasting areas
- Collaborated with production personnel concerning any changes made during the manufacturing process which could affect product quality or reliability.
- Communicated quality concerns with production teams and supervisors
- Maintained accurate records on product inspection results and reported findings to management team.
- Provided lab staff with samples for testing to check quality and safety of finished products.
- Calibrated, validated or maintained laboratory equipment.
- Assisted with training new Quality Control Technicians on proper procedures for inspecting materials and products.
- Prepared internal audit schedules and conducted audits.
- Prepared internal audit schedules and conducted audits.
Quality Control Technician
Ferris Coffee & Nut Co.
Grand Rapids, MI
07.2024 - 03.2026
- Performed regular inspections and audits of manufacturing processes to ensure compliance with quality standards
- Resolved quality issues through collaboration with production, engineering, and suppliers, ensuring compliance and enhancing process reliability
- Implemented corrective actions for non-conformities, preventing recurrence and reinforcing quality standards
- Maintained comprehensive documentation for quality control procedures and inspection records, supporting traceability and audit readiness
- Provided training to production personnel on quality standards, inspection techniques, and proper use of measuring tools
- Monitored production line checks for label accuracy and lot code verification. for labels, lot codes, and seal integrity.
- Evaluated sanitation practices to ensure safety compliance in production areas. in roasting and packaging areas to ensure compliance with safety standards. across roasting and packaging areas.
- Ensured adherence to GMP standards for maintaining product safety. and food safety procedures during daily operations.
- Ensured testing tools were calibrated correctly to maintain precision in quality control. and checked equipment before production use.
- Developed corrective action plans to resolve quality issues.
- Conducted frequent quality and compliance reviews of production work.
Administrative Assistant
Pearson Foods Corporation
Grand Rapids, MI
09.2023 - 06.2024
- Coordinated executive calendars, scheduling appointments, meetings, and travel arrangements to optimize time management
- Prepared and edited correspondence, reports, presentations, and other documents.
- Created efficient filing systems both electronically and physically to ensure easy retrieval of important documents
- Handled sensitive information with utmost confidentiality while maintaining data integrity at all times
- Assisted in the preparation of financial reports by gathering data, performing calculations, and creating visual presentations
- Created efficient filing systems both electronically and physically to ensure easy retrieval of important documents
- Maintained office supplies inventory by anticipating needs and placing orders in a timely manner
- Handled sensitive information with utmost confidentiality while maintaining data integrity at all times
- Supported HR department in recruitment efforts by screening resumes/CVs of potential candidates based on predefined criteria before forwarding them to hiring managers for further evaluation
- Managed and updated company databases, ensuring accuracy and completeness of information
- Maintained confidentiality agreements with external partners/vendors to protect sensitive company information shared during negotiations or collaborations
- Created training manuals/guides for administrative procedures, ensuring consistency across departments and facilitating smoother onboarding
- Provided administrative support during contract negotiations by preparing necessary documents, tracking revisions, and ensuring compliance with legal requirements
- Started off as a Quality Technician and got moved to Administrative Assistant to Quality Director.
Cashier/Sales Associate
Meijer
Grand Rapids, MI
06.2022 - 09.2022
- Managed high-volume checkout lanes during peak hours while maintaining accuracy and speed
- Processed customer transactions accurately and efficiently, handling cash, credit cards, and electronic payments
- Provided exceptional customer service by greeting customers with a friendly demeanor and addressing their inquiries or concerns
- Managed high-volume checkout lanes during peak hours, ensuring accurate and timely transactions
- Maintained a clean and organized checkout area, bagging items properly and restocking supplies.
- Identified opportunities to enhance customer experience during checkout to checkout processes and customer experience based on valuable feedback from customers and colleagues
- Resolved customer complaints about pricing errors or product availability, maintaining professionalism and customer satisfaction
- Contributed ideas for improving checkout processes or enhancing customer experience based on feedback from customers or colleagues
Education
High school diploma -
Berrien Springs High School
Grand Rapids, MISkills
- Quality Technician
- Quality assurance
- GMP compliance
- HACCP & SQF Certified
- Regulatory compliance
- Root cause analysis
- Process improvement
- Quality communication
- Team collaboration
- Attention to detail
Languages
English, spanish - Fluent
Timeline
Quality Technician
Meijer Roasting and Nut company
03.2026 - Current
Quality Control Technician
Ferris Coffee & Nut Co.
07.2024 - 03.2026
Administrative Assistant
Pearson Foods Corporation
09.2023 - 06.2024
Cashier/Sales Associate
Meijer
06.2022 - 09.2022
High school diploma -
Berrien Springs High School