Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Cindy Quintanilla

Laurel,MD

Summary

Meticulous and systematic Administrative Assistant skilled in organizing, planning and managing daily clerical needs. Bringing solid expertise in coordinating documents, reports and records, handling correspondence and managing deliveries. Skilled in oral and written communication, team leadership and relationship-building.

Overview

9
9
years of professional experience

Work History

Seasonal Analyst

Intealth
03.2023 - Current
  • Review and process residency and fellowship application documents; guide applicants thought processes related to their residency and fellowship application
  • Review all documentation related to the applicant's application and ensure timely processing of documents to the applicant's application record
  • Coordinate and collaborate with management, peers, & agency staff to ensure quality and timely transmission of all documents
  • Identify unique applicant cases, define resolutions, seek approval by manager and document actions
  • Provide follow-up correspondence to applicants confirming action taken on each applicant's record
  • Provides applicant support via phone and email
  • Performs other duties, as assigned by managers.

Administrative Assistant

R&G Insurance Agency
09.2019 - 01.2023
  • Establish customer relationships and follow up with customers, as needed
  • Provide prompt, accurate, and friendly customer service
  • Service can include responding to inquiries regarding insurance availability, eligibility, coverages, policy changes, transfers, claim submissions, and billing clarification
  • Use a customer-focused, needs-based review process to educate customers about insurance options
  • Develop leads, schedule appointments, identify customer needs, and answer incoming outgoing calls
  • Establish customer relationships and follow up with customers, as needed
  • Provide prompt, accurate, and friendly customer service
  • Service can include responding to inquiries regarding insurance availability, eligibility, coverage, policy changes, transfers, claim submissions, and billing clarification.

Admissions Officer/DSO

LADO International College
01.2015 - 01.2018
  • Served as an informational guide to our students, answered questions and provided information about our institution
  • Also registered international and immigrant students providing them the ideal experience and assisted with ensuring all documents have been properly filled out
  • Process visa applications and maintain F-1 Student status on the SELVIS database
  • Completed the student's application process by obtaining the application fee and student application forms
  • Along with an orientation, tour facility
  • U.S
  • Citizenship
  • Fluency in English
  • Second language skills
  • A multicultural work environment
  • Office/administrative in an educational setting, answering incoming calls
  • Customer service-oriented, retail experience also
  • F-1 Visa & SEVIS
  • Detail, reliable, and organized
  • Computer skills (Windows, MS Office, Excel, etc.).

Education

Northwestern High School
Hyattsville, MD
01-2012

Skills

  • Clerical Support
  • Appointment Scheduling
  • Presentation Design
  • Filing
  • Office Administration
  • Check processing
  • Workflow Optimization
  • Microsoft Excel
  • Microsoft PowerPoint
  • Coordination

Languages

English
Native/ Bilingual
Spanish
Native/ Bilingual

Timeline

Seasonal Analyst

Intealth
03.2023 - Current

Administrative Assistant

R&G Insurance Agency
09.2019 - 01.2023

Admissions Officer/DSO

LADO International College
01.2015 - 01.2018

Northwestern High School

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Cindy Quintanilla