CINDY Raghunandan
Branchville
Summary
Professional with a proven track record in customer service and real estate, exemplified during my tenure at Enterprise Mobility. Skilled in critical thinking and communication, I excel in high-pressure environments, achieving customer satisfaction and fostering team productivity. Demonstrated leadership in mentoring peers and enhancing client relations, significantly contributing to business growth.
Overview
12
12
years of professional experience
Work History
Customer Service Representative
Enterprise Mobility
07.2022 - Current
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Trained new Customer Service Representatives on company policies, procedures, and best practices.
- Participated in training programs to enhance product knowledge and customer service skills.
- Educated customers about billing, payment processing and support policies and procedures.
- Educated customers on rental policies, procedures, and fees while maintaining excellent customer relations.
- Improved customer satisfaction by providing exceptional service and addressing client concerns promptly.
- Contributed to positive team culture, driving motivation and productivity among peers.
Real Estate Agent
Provident Legacy Realtors
04.2021 - 07.2022
- Managed contracts, negotiations, and all aspects of sales to finalize purchases and exceed customer expectations.
- Negotiated, facilitated, and managed real estate transactions.
- Advertised client properties through websites, social media, and real estate guides.
- Maintained connections with clients to encourage repeat business and referrals.
- Developed strong relationships with mortgage brokers, attorneys, and other professionals to streamline the home buying process for clients.
- Hosted successful open houses by preparing properties for viewing and effectively showcasing features to potential buyers.
Customer Service Representative
Walgreens
08.2020 - 11.2020
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Demonstrated high attention to detail, organization and management of multiple tasks and projects simultaneously.
- Maintained a high level of professionalism when interacting with customers, ensuring positive experiences.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Restocked and organized merchandise in front lanes.
- Answered questions about store policies and addressed customer concerns.
- Facilitated positive shopping experience, greeted customers warmly upon entry.
Teacher
Ministry Of Education
01.2013 - 12.2019
- Developed strong relationships with students, parents, and colleagues by maintaining open lines of communication and fostering a supportive learning environment.
- Managed classroom behavior effectively by establishing clear expectations, modeling appropriate conduct, and consistently enforcing established rules and consequences.
- Enhanced classroom engagement through the use of interactive teaching methods, such as group projects and hands-on activities.
- Maintained accurate records of student progress, attendance, and behavior to facilitate ongoing communication with parents about their child''s educational journey.
- Differentiated instruction to accommodate diverse learning needs, ensuring each student had an equal opportunity for success.
- Collaborated with other teachers to plan interdisciplinary units that connected subjects and promoted deeper understanding among students.
- Identified struggling students early on and provided additional support through tutoring sessions and modified lesson plans
- Mentored new teachers, sharing best practices and providing guidance to help them adapt to their new roles successfully.
- Enhanced literacy skills with targeted reading programs.
Education
Associate - Elementary Education
Cyril Potter College OF Education
Guyana 12-2016
High School Diploma -
Camille's Institute F Business &Science Studies
Guyana 07-2011
Skills
- Customer service
- Active listening
- Critical thinking
- Data entry
- Communication
- Problem Solving
- Attention to Detail
- Microsoft office
- leadership
- Time Management
- Team work
- Adaptability
- Creativity
- Work ethic
Timeline
Customer Service Representative
Enterprise Mobility
07.2022 - Current
Real Estate Agent
Provident Legacy Realtors
04.2021 - 07.2022
Customer Service Representative
Walgreens
08.2020 - 11.2020
Teacher
Ministry Of Education
01.2013 - 12.2019
Associate - Elementary Education
Cyril Potter College OF Education
High School Diploma -
Camille's Institute F Business &Science Studies
Similar Profiles
Andrey ChernikovAndrey Chernikov
Sales Manager at Enterprise Holdings Inc/Enterprise MobilitySales Manager at Enterprise Holdings Inc/Enterprise Mobility
Seth ArterSeth Arter
Liability Claims Representative II at Enterprise MobilityLiability Claims Representative II at Enterprise Mobility
Sam CarlisleSam Carlisle
Truck Area Manager at Enterprise MobilityTruck Area Manager at Enterprise Mobility
Kage GroszewskiKage Groszewski
Station Manager at Enterprise MobilityStation Manager at Enterprise Mobility
Caleb SmithCaleb Smith
Equipment Operator at Powered Up Pastures, LLCEquipment Operator at Powered Up Pastures, LLC