Cindy Ramirez
Phoenix,AZ
Summary
Adept at patient care coordination and relationship building, I significantly reduced readmission rates at Innovation Care Partners Honor Health by implementing individualized care plans. With expertise in HIPAA compliance and patient education, my proactive approach and organizational skills ensure high-quality patient care and satisfaction. Highly organized and detail-oriented professional with strong work ethic and dedication to achieving goals. Skilled at developing and maintaining documentation systems, managing calendars and preparing reports. Knowledgeable in project management principles, business processes and customer service best practices.
Overview
16
16
years of professional experience
Work History
TCM COORDINATOR II
Innovation Care Partners Honor Health
10.2021 - Current
- Used company software and databases to maintain records of services performed and patient conditions.
- Managed patient caseloads effectively, ensuring timely follow-up and appropriate interventions.
- Developed strong relationships with community partners, facilitating referrals and collaboration on behalf of patients.
- Maintained accurate and up-to-date documentation of patient records in accordance with HIPAA regulations.
- Educated patients on self-care strategies, promoting independence and empowering them to manage their health conditions.
- Provided exceptional customer service by addressing concerns, answering questions, and ensuring patient satisfaction with their care experience at the clinic.
- Worked closely with patients to deliver excellent and direct individualized patient care.
- Arranged placement of patients in facilities appropriate for level of care requirements.
- Reduced readmission rates through thorough review of patient records and implementation of individualized care plans.
- Managed caseloads effectively, prioritizing high-risk cases for more intensive support during the transition period following discharge from the hospital setting.
Medical Assistant
Equality Care Center
06.2021 - 10.2021
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Obtained client medical history, medication information, symptoms, and allergies.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Called and faxed pharmacies to submit prescriptions and refills.
- Documented vital signs and health history for patients in clinic and hospital environments.
- Collected and documented patient medical information such as blood pressure and weight.
- Built strong relationships with patients through effective communication skills that foster trust in the clinic''s commitment to quality care.
- Maintained a safe and clean clinical environment by adhering to infection control guidelines and disposing of biohazardous waste properly.
- Scheduled appointments, registered patients, and distributed sample pharmaceuticals as prescribed.
- Assisted physicians with minor surgeries, including preparing operating room and sterilizing instruments.
Medical Assistant
Total Medical Care
10.2018 - 05.2021
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Obtained client medical history, medication information, symptoms, and allergies.
- Managed complex cases with attention to detail, ensuring accurate documentation of medical histories, diagnoses, and treatments.
- Coordinated discharge planning for patients, ensuring timely follow-up appointments and seamless transitions to home care or other healthcare facilities.
- Increased efficiency in the triage process by quickly assessing patients'' needs and prioritizing care accordingly.
- Managed patients with multiple chronic health conditions, acute episodes of care and behavioral health challenges while promoting and supporting prevention and wellness.
Medical Assistant
The Family Practice Of Arizona
04.2014 - 08.2018
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Coordinated patient scheduling, check-in, check-out and payments for billing.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Updated patient information and insurance details for accurate electronic medical records.
- Registered patients and completed associated paperwork for accurate records.
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Obtained client medical history, medication information, symptoms, and allergies.
- Documented vital signs and health history for patients in clinic and hospital environments.
- Collected and documented patient medical information such as blood pressure and weight.
Medical Assistant
Bethany Women's Healthcare
03.2011 - 04.2014
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Called and faxed pharmacies to submit prescriptions and refills.
- Collected and documented patient medical information such as blood pressure and weight.
- Counseled female patients on birth control methods, cervical and breast cancer and answered questions or concerns.
Medical Assistant
Associated Gastroenterologist
11.2008 - 02.2011
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Obtained client medical history, medication information, symptoms, and allergies.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Performed medical records management, including filing, organizing and scanning documents.
- Called and faxed pharmacies to submit prescriptions and refills.
Education
GED -
Maricopa Community Colleges - Rio Salado Community College
Tempe, AZ04.2023
Medical Assistant -
Carrington College
2149 W Dunlap Ave #103, Phoenix, AZ 8502111.2008
Skills
- Customer Service
- Data Entry
- Work Planning and Prioritization
- Relationship Building
- Patient Education
- Organizational Skills
- Goal Setting
- HIPAA Compliance
- Appointment Scheduling
- Multitasking ability
- Patient Relations
- Attention to Detail
- Patient Care Coordination
- Patient Care
Languages
Spanish
Native or Bilingual
Timeline
TCM COORDINATOR II
Innovation Care Partners Honor Health
10.2021 - Current
Medical Assistant
Equality Care Center
06.2021 - 10.2021
Medical Assistant
Total Medical Care
10.2018 - 05.2021
Medical Assistant
The Family Practice Of Arizona
04.2014 - 08.2018
Medical Assistant
Bethany Women's Healthcare
03.2011 - 04.2014
Medical Assistant
Associated Gastroenterologist
11.2008 - 02.2011
GED -
Maricopa Community Colleges - Rio Salado Community College
Medical Assistant -
Carrington College
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