Summary
Overview
Work History
Education
Skills
Timeline
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Cindy Rasnake

Vansant,VA

Summary

Dynamic and reliable professional with extensive experience at Walmart, excelling in customer service and cash handling. Proven ability to enhance store efficiency and customer satisfaction through effective problem-solving and teamwork. Recognized for reducing transaction errors and promoting store loyalty, while maintaining a clean and organized environment.

Overview

6
6
years of professional experience

Work History

Cashier Assistant/Merchandise Stocker

Bill Grocery
02.2023 - 08.2024
  • Assisted customers with transactions, ensuring accuracy and efficiency in cash handling.
  • Operated point-of-sale systems to process payments and manage inventory updates.
  • Collaborated with team members to maintain store cleanliness and organization standards.
  • Trained new staff on customer service protocols and operational procedures.
  • Implemented strategies to reduce checkout wait times, enhancing customer satisfaction.
  • Resolved customer inquiries and issues promptly, improving overall shopping experience.
  • Monitored stock levels and informed management of replenishment needs to ensure availability.
  • Utilized strong communication skills in both one-on-one interactions with customers and in group settings with coworkers.
  • Supported store operations by assisting with tasks such as cleaning spills, organizing displays, or retrieving carts when necessary.
  • Maximized productivity through multitasking capabilities while remaining attentive to detail during busy periods of operation.
  • Participated in team meetings to discuss ways of improving store efficiency, customer service quality, and overall performance metrics.
  • Reduced transaction errors by attentively scanning items and entering data.
  • Supported inventory audits, contributing to accurate stock levels and loss prevention.
  • Enhanced store security by identifying and reporting suspicious activities.
  • Managed lines effectively by directing customers to open registers or assisting them with self-checkout machines as needed.
  • Updated product displays to attract customer attention and encourage purchases.
  • Increased store loyalty by engaging customers with friendly and helpful service.
  • Promoted store specials and loyalty programs to customers, enhancing sales and repeat business.
  • Collaborated with sales team to identify and promote high-demand products.
  • Participated in store meetings, contributing ideas for improving customer service and operational efficiency.
  • Ensured compliance with health and safety regulations, creating safe shopping environment.
  • Provided feedback to management on customer needs and operational improvements.
  • Assisted in training new hires, sharing best practices and company standards.
  • Handled cash with high accuracy and took care to check bills for fraud.
  • Performed cash, card, and check transactions to complete customer purchases.
  • Maintained accurate cash drawer through careful cash handling and reconciliation processes.
  • Conducted price checks for customers, facilitating smooth shopping experience.
  • Worked with floor team and managers to meet wide range of customer needs.

Cashier/Customer Service Representative

Walmart
06.2018 - 02.2023
  • Processed customer transactions accurately using point-of-sale systems.
  • Provided exceptional customer service by addressing inquiries and resolving issues promptly.
  • Maintained cleanliness and organization of checkout area to enhance customer experience.
  • Assisted with inventory management by restocking merchandise as needed.
  • Collaborated with team members to ensure efficient store operations during peak hours.
  • Greeted customers entering store and responded promptly to customer needs.
  • Adapted quickly to changing environments, demonstrating flexibility in various roles as needed.
  • Learned product knowledge to assist customers effectively in making purchasing decisions.
  • Welcomed customers and helped determine their needs.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Built relationships with customers to encourage repeat business.
  • Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
  • Helped customers complete purchases, locate items, and join reward programs.
  • Restocked and organized merchandise in front lanes.
  • Assisted customers with returns, refunds and resolving transaction issues.
  • Ensured compliance with company policies and procedures while processing transactions efficiently.
  • Exceeded productivity goals through consistent attention to detail and organization during busy shifts.
  • Promoted store promotions and incentive programs to increase overall sales revenue.

Education

General Diploma

Hurley High School
Hurley, VA

Skills

  • Customer service
  • Problem-solving
  • Teamwork and collaboration
  • Patience and empathy
  • Cash handling expertise
  • Store cleaning
  • Product scanning
  • Inventory support
  • Preparing bank deposits
  • Retail operations
  • Recordkeeping
  • POS system proficiency
  • Friendly and outgoing
  • Reporting and metrics
  • Loading and unloading
  • Verbal and written communication
  • Metric tracking
  • Order packing
  • Cashier team support
  • Shrink control
  • Customer assistance
  • Active listening
  • Reliable and responsible

Timeline

Cashier Assistant/Merchandise Stocker

Bill Grocery
02.2023 - 08.2024

Cashier/Customer Service Representative

Walmart
06.2018 - 02.2023

General Diploma

Hurley High School

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Cindy Rasnake