Summary
Overview
Work History
Education
Skills
Languages
Accomplishments
Timeline
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Cindy Rigaud

Tyler,TX

Summary

Highly motivated and experienced professional with a strong background in customer service, including four years of dedicated service in this field and an additional year as a person in charge. Possessing a friendly and approachable demeanor, I excel at building rapport with clients and colleagues alike. My ability to quickly adapt and learn new skills, coupled with proficiency in multiple languages, allows me to effectively communicate and engage with diverse audiences. Known for unwavering loyalty, I am a team player who fosters collaboration and maintains exceptional social skills to nurture positive working relationships. Complemented by sales experience, I am always eager to embrace new challenges and continuously strive for personal and professional growth.

Overview

5
5
years of professional experience

Work History

Barista

Starbucks
01.2022 - Current
  • Memorized over 300 drink recipes and their modifications
  • Trained new team members with positive reinforcement and respectful, encouraging coaching.
  • Elevated customer loyalty by using strong communication abilities to resolve customer problems.
  • Taught proper procedures and strategies for success to new employees.
  • Handled cash and processed payments accurately to avoid errors.
  • Monitored supply levels at counter and maintained customer areas to meet typical demands.
  • Learned new drinks and procedures first, and instructed all team members on how to properly complete each.
  • Repaired minor issues and maintained espresso equipment and coffee machines for smooth functioning.
  • Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
  • Cleaned counters, machines, utensils, and seating areas daily.
  • Controlled line and crowd with quick, efficient service.

Person in Charge

Jimmy John's
03.2021 - 11.2021
  • Handled customer complaints, resolved issues, and adjusted policies to meet changing needs.
  • Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
  • Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
  • Maintained compliance with company policies, objectives, and communication goals.
  • Mentored newly hired employees on operating equipment and safety and developed training manual to use for reference.
  • Monitored workflow to improve employee time management and increase productivity.
  • Enforced rules and regulations outlined in company manual to set forth expectations comprehensibly and consistently.

Cashier

Chipotle
01.2019 - 01.2021
  • Mastered POS systems to handle payments ranging from $3,000 to $5,000 per shift
  • Provided exceptional customer service
  • Built relationships with customers to encourage repeat business.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Helped customers complete purchases, locate items, and join reward programs.
  • Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
  • Assisted customers with returns, refunds and resolving transaction issues.
  • Worked closely with shift manager to solve problems and handle customer concerns.

Education

Associates - Business Administration

PIEDMONT VIRGINIA COMMUNITY COLLEGE
06.2025

Professional Development - Google Ads For Beginners

Google

Professional Development - The Strategy of Content Marketing

University of California - Davis
Davis, CA

High School Diploma -

ALBERMALE HIGH SCHOOL
Charlottesville, VA
06.2021

No Degree -

Abroad
Brazil

Skills

Customer Service:

  • Clear and effective communication with customers to understand their needs and provide solutions
  • Problem-solving: Ability to analyze issues and find appropriate resolutions to ensure customer satisfaction
  • Time Management: Efficiently managing tasks and responses to ensure timely and effective customer support
  • Adaptability: Flexibility to adjust and cater to different customer preferences and requirements
  • Positive Attitude: Maintaining a positive and friendly demeanor to create a welcoming atmosphere for customers
  • POS System Operation

Social Media and MArketing Experience:

  • Social Media Marketing: Experience in strategizing and executing social media marketing campaigns to increase brand visibility and engagement
  • Social Media Management: Proficient in managing social media accounts, monitoring analytics, and responding to user interactions
  • Social Media Posting: Skilled in crafting engaging and compelling posts across various social media platforms
  • Content Creation: Demonstrated ability to create visually appealing and engaging content tailored for social media platforms to promote business initiatives
  • Social Media Platforms

Languages

English
Native or Bilingual
Portuguese
Native or Bilingual
Spanish
Professional Working

Accomplishments


  • Acquired proficiency in two languages concurrently within a span of 6 months, resulting in receiving a award for language learning achievement.
  • Successfully transitioned from a voluntary Social Media Marketing role to a paid position due to exceptional performance and contributions in managing store posts on Instagram and providing strategic ideas to increase store traffic.


Timeline

Barista

Starbucks
01.2022 - Current

Person in Charge

Jimmy John's
03.2021 - 11.2021

Cashier

Chipotle
01.2019 - 01.2021

Associates - Business Administration

PIEDMONT VIRGINIA COMMUNITY COLLEGE

Professional Development - Google Ads For Beginners

Google

Professional Development - The Strategy of Content Marketing

University of California - Davis

High School Diploma -

ALBERMALE HIGH SCHOOL

No Degree -

Abroad

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Cindy Rigaud