Summary
Overview
Work History
Education
Skills
References
Timeline
Generic

Cindy Rios

San Jose,CA

Summary

Perform a variety of administrative and technical duties in support of human resources operations. Provide assistance to prospective and current classified and certificated personnel. Address and resolve personnel-related inquiries and issues with a high degree of discretion, professionalism, and confidentiality. Support recruitment, onboarding, records management, and compliance functions to ensure smooth HR workflows, and a positive employee experience.

Overview

15
15
years of professional experience

Work History

Operations Specialist Lead/ Skilled Trades Recruiter

PRST A TRUEBLUE COMPANY
Santa Clara, CA
04.2013 - Current
  • Company Overview: formerly CLP Resources.
  • Direct the supportive services department of a staffing agency.
  • Lead the in-house operations department of a group of 3 to 7 from 2014 to 2017.
  • Started recruiting in 2017.
  • Promoted to South Bay Lead Recruiter in 2019.
  • Cross-train the operations team.
  • Manage field employees of up to 160 or more.
  • Make calls to the available workers to place them in a job.
  • Skill market available trade workers to current customers
  • Work status update calls to inactive workers
  • Assign trade workers to the proper jobs.
  • Follow up with customers to make sure workers are meeting expectations
  • Prepare job orders and schedules to ensure the accuracy and efficiency of field workers.
  • Keep workers fully equipped with the proper PPE gear.
  • Couch workers, when needed,
  • Terminate field employees with poor work ethic
  • Problem-solving with customers and field employees when there are critical issues that need to be solved promptly and accurately.
  • Oversee construction and renovation projects to improve efficiency, and to ensure that facilities meet environmental, health, and security standards that comply with a safe work environment for our field workers.
  • Process payroll for field employees.
  • Invoice adjustments for the clients.
  • Support the safety representative with the workers' injury reports, taking the report down, sitting down with the field employee, documenting the field employees' statements, speaking to witnesses of the injuries, and reporting to ESIS.
  • Responsible for implementing cost-effective recruitment functions, including locating and visiting outside centers of recruitment, processing field employee and customer referrals, and maintaining weekly contact with inactive field employees.
  • Maintain a network of contacts to help identify and source qualified candidates.
  • Contact potentially qualified candidates for specific job openings.
  • Execute local recruitment programs, and provide information about the company and its opportunities.
  • Write and place job advertisements in various media.
  • Coordinate participation in, set up displays, and work at job fairs.
  • Make public presentations at schools, organizations, and job fairs regarding the organization and opportunities.
  • Complete all phases of the Associate Hiring Process.
  • Process customer orders by assigning associates to customer sites. Assist with conducting assignment follow-up visits to ensure customer satisfaction is being met, safety guidelines are being followed, and associate satisfaction is being addressed. Conduct all required Quality Assurance Process steps during customer site visits.
  • Handle phone traffic, schedule appointments, greet applicants, administer pre-employment assessments, and coordinate application paperwork; administer post-offer drug screens, and conduct applicant background checks; E-verify, and conduct safety and new hire orientation for all associate new hires.
  • Identified needs of customers promptly and efficiently.

Customer Service Representative

American Labor Pool
Sacramento, CA
03.2012 - 04.2013
  • Dispatched and distributed production schedules and work orders to departments
  • Conferred with customers by telephone or in person to provide information about products or services, take or enter orders, cancel accounts, and obtain details of complaints
  • Kept records of customer interactions or transactions, recording details of inquiries, complaints, or comments, as well as actions taken
  • Checked to ensure that appropriate changes were made to resolve customers problems
  • Examined documents, materials, and products and monitor work processes to assess completeness, accuracy, and conformance to standards and specifications
  • Reviewed documents, such as production schedules, work orders, and staffing tables to determine personnel or material requirements or material priorities
  • Performed payroll for daily work, edited at the end of the week, invoiced the clients with their original copies, and kept track of the clients aging

Administrative Assistant

Good Will Industries
Modesto, CA
05.2011 - 12.2011
  • Assisted in weekly orientations and classes, and helped manage training programs and organized Goodwill A.B.A.C. Meeting
  • Compiled daily and monthly reports to Goodwill's funding partners and prepared curriculum handouts for classroom lessons and workshops
  • Maintained attendance reports, scheduled intake appointments, and followed up with graduated students
  • Ordered office supplies, calendared monthly safety meetings, and created student resumes

Inventory/Warehouse Worker

Pure Smoke
San Jose, CA
10.2010 - 02.2011
  • Charted down inventory supplies and new arrivals of the batteries and tested batteries
  • Packed the cartridges, batteries, and the battery chargers, and made advertising packages
  • Tested mechanical cigarettes/batteries

Administrative Assistant/Receptionist

Alliance Worknet
Modesto, CA
12.2009 - 06.2010
  • Performed data entry, used a multi-line telephone, and filed employee time sheets
  • Greeted/assisted customers on computer system
  • Created packets/folders for training programs and entered timesheets into payroll time file

Education

Medical Assisting Certificate -

Kaplan College
Modesto, CA
01.2009

Medical Billing Certificate -

Computer Tutor
Modesto, CA
01.2008

High School Diploma -

Apollo High School
San Jose, CA
06-2005

Skills

  • Bilingual: fluent in Spanish and English
  • Microsoft Office (Word, PowerPoint, and Excel)
  • Data Entry
  • Process payroll
  • Time management
  • Outlook
  • Cold calling
  • Office management
  • Project management
  • Adaptability
  • Self-motivated
  • Multitask
  • Recruitment strategies
  • Operational management
  • Payroll administration
  • Customer service
  • Employee training
  • Safety compliance
  • Problem solving
  • Staff supervision
  • Quality assurance
  • Inventory management
  • Data entry
  • Communication skills
  • Team building
  • Improvement plans
  • Onboarding
  • Human relations
  • Process documentation
  • Experience in leadership
  • Reliability
  • Self motivation
  • Team leadership
  • Multitasking capacity

References

References available upon request.

Timeline

Operations Specialist Lead/ Skilled Trades Recruiter

PRST A TRUEBLUE COMPANY
04.2013 - Current

Customer Service Representative

American Labor Pool
03.2012 - 04.2013

Administrative Assistant

Good Will Industries
05.2011 - 12.2011

Inventory/Warehouse Worker

Pure Smoke
10.2010 - 02.2011

Administrative Assistant/Receptionist

Alliance Worknet
12.2009 - 06.2010

Medical Assisting Certificate -

Kaplan College

Medical Billing Certificate -

Computer Tutor

High School Diploma -

Apollo High School

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Cindy Rios