Cindy Rivas
Indio,CA
Summary
Dynamic professional with a proven track record at Renaissance Esmeralda Resort & Spa, excelling in customer service and problem-solving. Leveraged strong multi-tasking skills and a professional attitude to enhance guest satisfaction, leading to increased repeat business. Skilled in point-of-sale systems and known for exceptional teamwork, consistently meeting delivery time expectations to improve the guest experience.
Overview
4
4
years of professional experience
Work History
Room Service Server
Renaissance Esmeralda Resort & Spa
08.2022 - Current
- Kept work environments, equipment and trays clean and sanitized for guests.
- Verified accuracy and quality of orders before delivery.
- Restocked supplies to keep team efficient and ready for guests' orders.
- Consistently met or exceeded delivery time expectations, enhancing the overall guest experience.
- Increased repeat business by providing friendly, professional customer service during all interactions with guests.
- Coordinated closely with chefs to accommodate dietary restrictions or allergies, ensuring guest safety and enjoyment.
- Added food items, beverages, and utensils to trays and immediately delivered to correct rooms.
- Maintained clean and safe work environment.
- Cleared dishes, trays and carts from rooms with discretion and professionalism.
- Handled guest complaints with empathy and professionalism, swiftly resolving issues to maintain overall satisfaction.
- Kept register accurate through correct billing, payment processing, and cash management practices.
Restaurant Hostess
Renaissance Esmeralda Resort & Spa
02.2022 - 08.2023
- Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.
- Provided exceptional service through friendly interactions with customers, answering questions and addressing concerns.
- Enhanced customer satisfaction by greeting and seating guests promptly upon arrival.
- Demonstrated strong multitasking skills by handling telephone inquiries while attending to in-person guest needs seamlessly.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Handled high-pressure situations gracefully, managing multiple tasks simultaneously while maintaining a calm demeanor.
- Answered customer questions about hours, seating, and menu information.
- Managed reservations effectively, accommodating special requests and ensuring accurate guest counts.
- Answered phone calls to take orders, give information and document reservations.
- Trained new hostess staff members on company policies, procedures, and best practices ensuring consistency across all shifts.
- Collected credit card, cash and gift certificate payments and dispensed change for cash transactions.
Retail Sales Associate
Marshalls
11.2020 - 02.2021
- Greeted customers and helped with product questions, selections, and purchases.
- Helped customers complete purchases, locate items, and join reward programs.
- Maintained a clean and organized store environment, enhancing the overall shopping experience for customers.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Engaged in friendly conversation with customer to better uncover individual needs.
- Listened to customer needs and desires to identify and recommend optimal products.
- Assisted in managing inventory levels, accurately processing shipments, and restocking merchandise as needed.
- Managed efficient cash register operations.
- Processed transactions efficiently using point-of-sale systems, minimizing wait times for customers at checkout.
- Supported store leadership in implementing new merchandising strategies to improve product positioning.
Education
Bachelor of Science - Political Science
California State University, San Bernardino
San Bernardino, CA12-2020
Skills
- Strong customer service
- Problem-solving
- Patience and tolerance
- Professional attitude
- Multi-tasking skills
- Guest service
- Phone etiquette
- Point-of-sale system
- Teamwork and collaboration
- Time management
- Punctual and reliable
- Computer skills
Languages
Spanish
Professional Working
Timeline
Room Service Server
Renaissance Esmeralda Resort & Spa
08.2022 - Current
Restaurant Hostess
Renaissance Esmeralda Resort & Spa
02.2022 - 08.2023
Retail Sales Associate
Marshalls
11.2020 - 02.2021
Bachelor of Science - Political Science
California State University, San Bernardino
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