Cindy Rivera
Davie,FL
Summary
To join an industry in which there is potential for growth. Reliable Records Specialist with 4 years in record maintenance, file retention and digital management. Additional expertise extends to law enforcement confidentiality policies and staff communication.
Overview
25
25
years of professional experience
1
1
Certificate
Work History
Records Specialist
Town of Davie Police
11.2020 - Current
- Perform specialized clerical and public contact work involving the maintenance, compilation, and dissemination of complex police records
- Filing, retrieving, distributing police report and related confidential information
- Answering Phone inquiries which typically involve locating records as well as explaining procedures to the public or providing information to other law enforcement agencies
- Handling a public counter, which involves processing clearance letter, requests
- Handling cash and/or Credit card transactions for requests
- Process and distribute Body Worn Camera requests in person, via phone and email
- Utilize GOVQA (FOIA) to receive requests and create requests
- Entering data from Police Officers and other agencies into an automated records system (RMS)
- Utilize PremierOne for CAD request as well as evidence.com for particular property requests
- Redact reports, photos and video that fall under the criteria for redactions
- Translate for several division including but not limited to the Records Division, front desk, Detective Bureau and Victims Advocate.
Administrative Assistant
Guardian Group, LLC
01.2017 - 01.2020
- Coordinate inspections
- Create files for consultants prior to inspection
- (Update as needed) Coordinate travel arrangements for consultants
- General assistance to several departments as needed
- Order Reports such as weather, Eagle Views and ladder assists
- Create and maintain files in our CMS system as well our main drive
- Assist in research for projects
- Executive Administrative Work for President and Vice President
- Customer service via email and phone
- Proofread and revise A/P entries for employee time
- Data entry into ACT! Sage and CMS
- Identify and interview suitable recruitment companies for our company
- Conduct preliminary review of resumes from viable candidates
- Marketing Coordinator.
Customer Service Administrator
Swimming Pool Contractors, LLC
01.2015 - 01.2017
- Collaborated with customers and various contractors to problem solve
- Schedule tile crew, digging crews and office staff for field work
- Worked in permitting department
- Processed invoices for material including for staff.
Customer Service Coordinator
Encore Home Builders
01.2013 - 01.2015
- Coordinated customer service for newly built residential development
- Collaborated directly with homeowners and various contractors to problem solve
- Conducted various data entry and clerical duties.
Stay-at-Home Mom / Homemaker
01.2006 - 01.2013
Customer Service Coordinator
GL Homes
01.2002 - 01.2005
- Started in receptionist position and was quickly promoted to Customer Service Coordinator
- Worked with minimal supervision at satellite office
- Collaborated directly with homeowners to problem solve
- Conducted various data entry and clerical duties.
Home Mortgage Closing Processor
1st Guaranty Mortgage
01.2001 - 01.2002
- Collaborated directly with clients to prepare mortgage closings
- Ordered survey, title, insurance and miscellaneous documents
- Participated in mortgage closings.
Seminar Team Lead
The Beacon Institute for Learning
01.2000 - 01.2001
- Assisted management with special projects and directives
- Assisted marketing department with e-mail campaigns, research and development
- Placed outgoing calls, answered incoming calls, provided customer service and processed various paperwork
- Processed reports in MS-Excel and data entry in MS-Access and Goldmine daily.
Education
High School Diploma -
Lauderhill Education Program
Lauderhill, FLSkills
- Audit preparation
- Records Management Systems
- Document Scanning
- Records Management
- Spanish Fluency
- Report Generation
- Research abilities
- Physical Records Storage
- Legal requirements
- Records destruction
- Clerical Functions
- Records Maintenance
Certification
CPR / AED
PEER SUPPORT TRAINING
BUILDING A RECORDS TRAINING PROGRAM
Languages
Spanish
Native or Bilingual
Chinese (Mandarin)
Elementary
Korean
Elementary
Timeline
Records Specialist
Town of Davie Police
11.2020 - Current
Administrative Assistant
Guardian Group, LLC
01.2017 - 01.2020
Customer Service Administrator
Swimming Pool Contractors, LLC
01.2015 - 01.2017
Customer Service Coordinator
Encore Home Builders
01.2013 - 01.2015
Stay-at-Home Mom / Homemaker
01.2006 - 01.2013
Customer Service Coordinator
GL Homes
01.2002 - 01.2005
Home Mortgage Closing Processor
1st Guaranty Mortgage
01.2001 - 01.2002
Seminar Team Lead
The Beacon Institute for Learning
01.2000 - 01.2001
High School Diploma -
Lauderhill Education Program
CPR / AED
PEER SUPPORT TRAINING
BUILDING A RECORDS TRAINING PROGRAM
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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