Cindy Roberts
Roy,UT
Summary
Management professional equipped with strong analytical and problem-solving skills, ready to drive organizational efficiency. Proven track record in strategic planning, data analysis, and process improvement. Known for fostering team collaboration and adaptability to changing needs, ensuring reliable and impactful outcomes. Highly skilled in stakeholder engagement, project management, and performance metrics
Overview
4
4
years of professional experience
Work History
Management Analyst
Internal Revenue Service, IRS
12.2024 - Current
- Evaluated current processes to develop improvement plans.
- Developed comprehensive reports, providing valuable insights into business performance and aiding in strategic planning efforts.
- Spearheaded the implementation of innovative tools and technologies designed to improve workflow efficiency throughout the organization.
- Led development of comprehensive risk management framework, mitigating potential threats to project success.
- Developed training program for new analysts, equipping them with essential skills for high performance.
- Collaborated with cross-functional teams to identify opportunities for process improvement and increased productivity.
- Enhanced stakeholder engagement, organizing regular update meetings to ensure alignment with project goals.
- Provided expert guidance on best practices, resulting in improved overall organizational effectiveness.
- Reduced operational costs by identifying inefficiencies and recommending cost-effective solutions.
- Advised senior management on strategic decisions, leveraging in-depth industry knowledge.
- Achieved significant cost savings, renegotiating supplier contracts with more favorable pricing.
Human Resource Specialist
INTERNAL REVENUE SERVICE
07.2024 - 12.2024
- Responsible for serving as a strategic business partner to support the multiple business units in Ogden and Salt Lake City in all Human Resource related issues. I am responsible for providing newly hired employees with detailed information regarding to all of the benefits and resources available and ensure they have all the needed resources to start their position.
- Provided detailed reports and information to the manager of the newly hired employee and Ogden HR Staff in a timely manner.
- Lead a team of 4 employees on the Ogden Orientation staff.
- Conducted meetings with management and executives regarding the onboarding process of newly hired employees.
- Coordinating with different levels of management to ensure that there are enough resources allocated to assist with the onboarding of newly hired employees.
- Provided detailed reports to different levels of managers regarding attendance and completion of mandatory trainings.
- Ran daily reports from USAStaffing and Tableau and conducted extensive research regarding the status of when newly hired employees are reporting, the business unit, the building, and the manager.
- Provided detailed information to executives to help reform the process of onboarding new hire employees.
- Develop and implemented HR policies and procedures, ensuring compliance with legal regulations and company standards.
- Work with different business by provided detailed information regarding training of new hired employees.
- Conduct training and development programs of newly hired employees that employee engagement, boost morale and enhance skills.
- Series: 201
- GS Grade: 13
- 40 Hours per week
- Fielded employee inquiries related to insurance, pension plan, vacation, sick leave and employee assistance.
Management and Program Analyst
Internal Revenue Service, IRS
12.2021 - 08.2024
- Developed detailed project plans outlining tasks, timelines, dependencies, and resource requirements for successful execution of complex initiatives.
- Facilitated effective communication between team members, fostering a positive work environment conducive to collaboration.
- Collaborated with stakeholders to define clear program goals and establish performance metrics.
- Increased stakeholder satisfaction by delivering timely and accurate reports on program progress.
- Enhanced program efficiency by streamlining processes and implementing data-driven improvements.
- Trained team members on new software tools, improving overall productivity and efficiency.
- Helped solve diverse program problems with in-depth analysis.
- Streamlined data analysis processes, significantly reducing time spent on monthly reports.
- Optimized resource allocation through careful analysis of program requirements and constraints.
- Led cross-functional teams in execution of program initiatives, ensuring projects were completed on time and within budget.
- Fostered culture of continuous improvement, encouraging team feedback and suggestions on process enhancements.
- Developed and maintained comprehensive project documentation, ensuring all team members had access to necessary information for project success.
- Streamlined stakeholder reporting mechanisms, making it easier to assess program impact and make informed decisions.
- Improved stakeholder satisfaction with regular update meetings, keeping all parties informed on project progress and challenges.
- Evaluated program performance, identifying areas for improvement and implementing changes to increase effectiveness.
- Implemented quality control measures for all program deliverables, elevating standard of outputs and increasing participant satisfaction.
- Monitored program performance against established benchmarks, taking corrective action as needed to realign with desired outcomes.
- Spearheaded development of new tracking system, significantly improving accuracy and reliability of program data.
- Developed and maintained project schedules, ensuring key milestones were met on time and within budget.
- Optimized budget allocation for projects, reducing unnecessary expenses and directing funds toward high-impact areas.
- Oversaw recruitment and training of new team members, ensuring high level of competence and commitment to program objectives.
- Produced detailed and relevant reports for use in making business decisions.
- Compiled research data and gave professional presentations highlighting finds and recommended optimizations.
- Reviewed internal systems and organized training plans to address areas in need of improvement.
Education
Bachelor of Science - Business Administration
University of Phoenix
Tempe, AZ03-2003
Skills
- Project management
- Advanced Microsoft
- Training and development
- Strategic Planning
- Employee Relations
- Client relationship management
- Policy analysis
- Business analysis
- Organizational development
- Problem-solving
- Attention to detail
- Multitasking and organization
- Team collaboration
Timeline
Management Analyst
Internal Revenue Service, IRS
12.2024 - Current
Human Resource Specialist
INTERNAL REVENUE SERVICE
07.2024 - 12.2024
Management and Program Analyst
Internal Revenue Service, IRS
12.2021 - 08.2024
Bachelor of Science - Business Administration
University of Phoenix
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