Summary
Overview
Work History
Education
Skills
Volunteer Work
Accomplishments
References
Timeline
CustomerServiceRepresentative

Cindy Rodriguez

Austin,TX

Summary

Customer Service Representative with over 8 years of experience in managing medical office functions and providing exceptional support to patients while working in a fast enviroment.

Overview

10
10
years of professional experience

Work History

Customer Service Representative

Dell Children's Medical Center
Cedar Park, Texas
12.2019 - Current
  • Check-in over 180 patients for 11 different clinics.
  • Verify insurance and obtain authorizations when needed.
  • Estimate and collected deductible, co-insurance, or copay.
  • Order and inventory of office and clinic supplies
  • Schedule follow-up appointments
  • Provide intake forms for different clinics
  • Stamp, sort, and deliver any mail or packages
  • Send out appointment reminder
  • De-escalate front desk situations when necessary
  • Sign off on end-of-day batches from other CSR's
  • Make bank deposits
  • Speak to clinical representatives
  • Assist Manager with any task

Administrative Assistant

Senior Minded Home Care
Austin, TX
08.2019 - 12.2019
  • Greet clients in person or over the phone
  • Administrative support
  • Invoice processing and billing
  • Sending and receiving correspondence
  • Inventory
  • Recruiting
  • Scheduling
  • Assist HR

Supervisor Assistant/Customer Service Representative

Maximus: Health And Human Services Commission
Austin, Texas
05.2009 - 09.2012
  • Call center customer service representative
  • Enrolled recipient in a managed healthcare plan (Medicaid)
  • De-escalated phone calls
  • Escalated cases to outreach department with proper documentation
  • Handled personnel schedule and time off requests
  • Conducted yearly personnel evaluations
  • Trained new employees on handling region specific issues
  • Supported quality assurance
  • Provided patient follow-up and outreach
  • Conducted weekly meetings to address changes and issues encountered

Technician

Samsung
Austin, Texas
04.2006 - 06.2009
  • Operated test equipment
  • Performed quality control checks
  • Managed inventory

Education

Associate of Science - Science of Diagnostic Medical Sonography

Virginia College
Austin, TX

Skills

  • Bilingual (Fluent in Spanish)
  • Proficient in MS Office, Athena, and Phreesia
  • Personnel Management
  • Strong Organizational Skills
  • Strong Analytical Skills
  • Strong Verbal and Written
  • Communication Skills

Volunteer Work

Volunteer at AISD Schools 2008-Present

Homeroom Parent at Kids R Kids (Avery Ranch) 2015-2016

Homeroom Parent at Holy Family Catholic School 2016-Present


Accomplishments

2011: Awarded Best Customer Service Representative of the Year for going above and beyond my job.

References

Rosalinda Castanon

Bilingual Content Interventionist

Graham Elementary AISD

11211 Tom Adams Dr.

Austin, TX 78753

rosalinda.castanon@austinisd.org

(512)296-6865


Hannah Scoggins

Manager

Senior Minded Home Care

1717 W 6th Street

Austin, TX 78703

hscoggins@seniorminded.com

(318) 418-2658


Maria Gonzalez

Supervisor

Maximus: Health and Human Services Commission

3949 Ed Bluestein Blvd.

Austin, TX 78725

mariagonzalez@maximus.com

(512)919-1280


Juliana Reynoso

Administrator Assistant

Maximus: Health and Human Services Commission

3949 Ed Bluestein Blvd.

Austin, TX 78725

julianareynoso@maximus.com

(512)538-9458

Timeline

Customer Service Representative

Dell Children's Medical Center
12.2019 - Current

Administrative Assistant

Senior Minded Home Care
08.2019 - 12.2019

Supervisor Assistant/Customer Service Representative

Maximus: Health And Human Services Commission
05.2009 - 09.2012

Technician

Samsung
04.2006 - 06.2009

Associate of Science - Science of Diagnostic Medical Sonography

Virginia College

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Cindy Rodriguez