CINDY RODRIGUEZ
Coral Gables,Florida
Summary
A determined And proficient assistant property manager who possesses skills in all aspects of operation and office management. Experienced in owner and tenant relations, and maintenance coordinator. Successful at working with residents to address needs, effective at being flexible and accommodating to each building's unique needs.
Overview
15
15
years of professional experience
Work History
Assistant Property Manager
Oceanview Condominium Association
Sunny Isles, FL
08.2022 - Current
- Collected monthly assessments, rental fees, deposits and payments.
- Developed strong, professional relationships with residents by delivering exemplary service and engagement.
- Answered calls and responded to inquiries from various parties using strong active listening and open-ended questioning skills to resolve problems.
- Explained policies and procedures to tenants and enforced rules.
- Handled resident complaints and expedited maintenance requests.
- Kept records of correspondence with residents and tenants.
- Oversaw daily operations, maintenance and administration of various properties.
- Checked common areas regularly to keep neat, clean and free of debris.
- Inspected properties regularly to identify deficiencies and schedule repairs.
- Escalated critical issues to property manager to promote immediate resolution.
- Handled security deposit refunds.
- Remained aware of construction and maintenance projects and notified appropriate individuals of project updates, delays and schedule changes.
- Maintained thorough, accurate and compliant records for internal and regulatory audits.
- Coordinated general maintenance and repairs to keep facilities operational and attractive.
- Reviewed completed applications and assessed household information against file history and program regulations.
- Developed and managed highly skilled on-site staff through recruitment, training and motivation.
Assistant General Manager
R&R Premiums Accommodations
CORAL GABLES, FL
07.2020 - 08.2022
- Maintained well-controlled business inventory with minimal losses by enforcing solid monitoring and management structures.
- Mentored and motivated team of 10 members to achieve challenging business goals.
- Resolved problems promptly to elevate customer approval.
- Gained territory by negotiating beneficial contracts and conducting numerous cold calls.
- Built customer loyalty by devising promotions and products according to customer needs and budget.
Associate Manager
Morgan Whitney Realty
Miami Beach, FL
11.2017 - 06.2020
- Heading administrative functions such as filing, organizing meetings, and maintain account information.
- Maintaining payment records and communicating with tenants regarding any discrepancies.
- Performed professional interactions with tenants and return vendors by facilitating communications between company and their business.
- Conduct move-in and move-out inspections.
- Accessing blueprints and license permits from the city for short term rentals.
- Processing accounts receivable and accounts payable.
- Run and maintain systems such as MLS.
- Conduct reports such as CMAs, and RPRs.
- Perform seller or buyer reports for comparable market analysis for their unit.
- Realtor’s license is under this facility.
- Mentored and supported 10 employees to create strong workplace culture
- Oversaw monthly collections and maintained high payment rates by building positive relationships with tenants
- Administered operations to handle needs of more than 200 tenants across 20 property units
Assistant Property Manager
More Value
Miami Lakes, FL
10.2016 - 10.2017
- 02Provided administrative support in office including, customer service, filing and creating reports.
- Assisted in lease administration as well as maintenance and communicating with tenants about services provided.
- Coordinating bid service contracts.
- Ensuring tenant documents are up to date for usage of service agreements.
- Lead janitorial and landscape inspections.
- Prepared board meetings, including minutes, discussing financials, and perspective projects, such as landscape renewals, and negotiating finances and preparing new vendors.
- Prepared applications and background checks for new tenants, awaiting final approval of landlords
- Provided translations between landlords and tenants.
- Community employee supervisor.
- Organized international events to present company, such as providing vendors, and travel logistics.
Executive Assistant
WORLD CELL INC
Doral, FL
10.2014 - 02.2016
- Supplied sales and marketing support to sales force of four sales reps.
- Managed external contacts for CEO and kept track of periodic communication needed for priority contacts.
- Handled word processing, spreadsheet, and database and presentation software.
- Developed and maintained internal client filing system.
- Monitored payments due from clients, reconciled vendor statements and handled payment complaints or discrepancies.
- Created daily and weekly cash reports for accounting management.
- Communicated with vendors regarding back order availability, future inventory and special orders.
- Managed wide variety of customer service and administrative tasks to resolve customer issues quickly and efficiently.
- Screened calls and emails and initiated actions to respond or direct messages for managers
Executive Assistant
THE RESIDENCE SOLUTIONS LLC
Miami, FL
01.2009 - 10.2014
- Responsible for new branches setup and startup operation Hiring new staff & training.
- Create branch image and Marketing strategy Permits & licensing Budget and Adjust startup operation.
- In charge of Loan Modification Department, process of all require documents, applications, follow up and final approval of each package.
- Prepared documents, reports and presentations for executives and board members using advanced software proficiencies
- Produced accurate office files, updated spreadsheets and crafted presentations to support executives and boost team productivity
- Transcribed minutes of meetings and executed meetings and events for company to support sales, business development and senior management teams
Education
LCAM - Community Association Manager
Gold Coast - Miami
Miami, FL08.2023
Case Manager - Mental Health
The University of South Florida
Miami Florida 09.2021
License - Real Estate
Gold Coast - Miami
Doral, FL04.2017
B.A - Business Administration
Jones College - Miami
Miami, FL01.2006
A.S - Computer Information System
Jones College - Miami
Miami, FL01.2003
Some College (No Degree) - PUBLIC NOTARY
National Notary Association
Miami Florida Skills
- Business Processes and Procedures
- Staff Management
- Payment Collection
- Property Maintenance
- Property Inspections
- Leasing and Sales
- Property Management
- A/P A/R
- Building Link
- Customer service
- Project management abilities
Timeline
Assistant Property Manager
Oceanview Condominium Association
08.2022 - Current
Assistant General Manager
R&R Premiums Accommodations
07.2020 - 08.2022
Associate Manager
Morgan Whitney Realty
11.2017 - 06.2020
Assistant Property Manager
More Value
10.2016 - 10.2017
Executive Assistant
WORLD CELL INC
10.2014 - 02.2016
Executive Assistant
THE RESIDENCE SOLUTIONS LLC
01.2009 - 10.2014
LCAM - Community Association Manager
Gold Coast - Miami
Case Manager - Mental Health
The University of South Florida
License - Real Estate
Gold Coast - Miami
B.A - Business Administration
Jones College - Miami
A.S - Computer Information System
Jones College - Miami
Some College (No Degree) - PUBLIC NOTARY
National Notary Association
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