Cindy Rodriguez
San Fernando,CA
Summary
To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
10
10
years of professional experience
Work History
Intake Coordinator
Assisted Home Health & Hospice
09.2022 - 04.2024
- Provided excellent customer service to patients, family members, and healthcare providers during the intake process.
- Maintained strict confidentiality of patient information, adhering to HIPAA guidelines and company policies.
- Assists the supervisor with the evaluation of incoming referrals for appropriateness for admission. Obtain verification of benefits, patient demographics and all required clinical support documentation.
- Notified corresponding marketer of referral.
- Accurately and completely enter the patient information in to the EMR for all SOCs per agency process.
- Made welcome calls to patients or family members to inform they were under or service and gave them the information needed.
- Managed multiple referral source portals.
- Maintained friendly and professional relationships with referral sources.
- Answered high volume of calls
Referral Specialist
Huntington Dermatology
02.2021 - 08.2022
- Called insurance companies to get precertification and other benefits information on behalf of patients.
- Collaborated with healthcare providers to ensure accurate and complete referral information, improving patient care coordination.
- Verified insurance benefits and eligibility for HMO and PPO procedures before referring clients.
- Coordinated with medical staff and patients to find cost-effective options for services.
- Maintained high levels of customer satisfaction through diligent scheduling coordination, ensuring all deliverables were met within agreed timeframes.
- Worked effectively in fast-paced environments.
Receptionist Administrator
Valley Community Healthcare
03.2019 - 01.2021
- Answered incoming calls, directing clients to individuals addressing specific needs.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Kept reception area clean and neat to give visitors positive first impression.
- Handled complaints and questions, and re-directed calls to other team members.
- Verified HMO insurance and communicated coverage to staff and patients.
- Handled high level of calls.
Receptionist Assistant
Evergreen Animal Care Center
02.2015 - 07.2019
- Resolved customer problems and complaints.
- Managed multi-line telephone system and greeted customers and pets during clinic visits.
- Provided exceptional customer service by addressing client concerns professionally and courteously, contributing to a welcoming atmosphere.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Assisted Doctor during non-clinical procedures.
Front Desk Receptionist
La Jolla Orthopedic & Pain Management Center
01.2014 - 09.2018
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
- Scheduled, coordinated and confirmed appointments and meetings.
- Delivered outstanding first impressions by warmly greeting visitors upon arrival at the front desk.
- Assisted with patient intake paperwork.
- Answered high volume of calls.
Education
GED -
North Valley Occupational Center - Aviation Center
Mission Hills, CA03.2010
Skills
- Insurance Verification HMO, PPO, Medicare & Medi-cal
- Customer Service
- Multitasking and Organization
- Scheduling appointments
- Data Entry
- Familiar with several EMR Systems
- Microsoft Office
Timeline
Intake Coordinator
Assisted Home Health & Hospice
09.2022 - 04.2024
Referral Specialist
Huntington Dermatology
02.2021 - 08.2022
Receptionist Administrator
Valley Community Healthcare
03.2019 - 01.2021
Receptionist Assistant
Evergreen Animal Care Center
02.2015 - 07.2019
Front Desk Receptionist
La Jolla Orthopedic & Pain Management Center
01.2014 - 09.2018
GED -
North Valley Occupational Center - Aviation Center
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