Summary
Overview
Work History
Education
Skills
Certification
Languages
Work Availability
Accomplishments
Software
Quote
Work Preference
Timeline
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Cindy Rojas

Mansfield,TX

Summary

Versatile loan processing professional specializing in customer service and bank standards. Excellent communicator and decision maker with a strong eye for detail and a proactive nature. Knowledgeable Loan Processor offering expertise in legal statutes and established lending guidelines. Excellent communication and negotiation skills. Offering 4-year history of successful loan and mortgage processing. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Overview

10
10
years of professional experience
3
3
Certification

Work History

Mortgage Loan Processor

NAVY FEDERAL CREDIT UNION
01.2021 - 08.2024
  • Experienced in reviewing and analyzing loan applications assigned
  • Skilled in loan management, document preparation and client communication
  • Knowledge of loan processing systems and procedures federal regulations
  • Proficient in any Microsoft Office Excel and loan origination software's
  • Ability to analyze credit reports and calculate income
  • Excellent customer service and problem solving skills review and analyze loan applications to ensure accuracy and compliance with mortgage underwriting guidelines and federal regulations
  • Prepared and recorded loan documents such as promissory notes, deeds of trust and mortgage documents
  • Verified and calculated income, credit history, assets and liabilities to qualify applicants for loan approval
  • Managed customer inquiries and provided customer service support to loan applicants
  • Processed loan applications and kept updated records of loan documents
  • Prepared loan packages for submission to underwriters and handled loan documentation.
  • Set up and completed loan submission packages.
  • Coordinated closing process with attorneys, title companies, and government clerks.
  • Collaborated with Loan Officers to provide timely, accurate service for clients throughout entire mortgage process.
  • Communicated with originator and applicant concerning progress of loan file.
  • Upheld complete confidentiality of all submitted information according to release guidelines.
  • Worked with customers in person and via telephone to answer questions, process transactions, and resolve issues.
  • Received on-going, comprehensive training on home loan products and mortgage process.
  • Handled any conditions sent from underwriting departments.
  • Prepared file for final clear-to-close by branch management.
  • Reviewed financial statements and contacted institutions and customers to clarify details.
  • Educated customers on loan services and regulations to confirm compliance.
  • Maintained accurate records of loan processing activities and documents in CRM system.
  • Analyzed borrower credit reports and income statements to verify accuracy.
  • Developed comprehensive understanding of loan processing regulations and laws to be fully compliant.
  • Processed mortgage loan applications accurately and successfully for over 4 years.

Fraud Alert Manager

ARISE
01.2020 - 01.2021
  • Monitored real time queues and identified high risk transactions within the cardholders account
  • Identified fraudulent transactions and interacted with banks and customers to validate information and to confirm or cancel authorizations
  • Initiated and or authorized temporary or permanent fraudulent blocks on cardholder accounts due to suspected or confirmed fraud
  • Ensured confidentiality of all information collected during investigation & initiating claims
  • Generated suspicious activity reports and risk management reports for Tier II support
  • Initiated disputes and claims for unauthorized transactions
  • Proved exceptional customer service with one time call resolution
  • Trained and developed associates in product knowledge and to achieve their goals.
  • Cross-trained existing employees to maximize team agility and performance.
  • Developed and maintained relationships with customers and suppliers through account development.

Cosmetic Manager

ESTEE LAUDER COMPANY MACYS/BELK INC
01.2018 - 01.2020
  • Achieved high sales with consultative, value-focused customer service approach
  • Displayed a clean and organized selling environment
  • Maintained clientele base and built relationships through follow up communication
  • Increased annual retail sales volume by 40%
  • Recognized as second cosmetics counter in the company with highest sales increase
  • YTD Number one in the districts in the DFW Area
  • Reported to my district manager every day
  • Made schedules to ensure we have necessary coverage for our business accordingly
  • Made sure our employees are meeting business standards
  • Travel to different stores if a manager needs coverage
  • Make sure planograms and ad set is done meeting corporate standards
  • Handled money change orders
  • Audits and cycle counts.
  • Set up sales floor, developed department procedures and implemented company policies to maximize cosmetics sales.
  • Coached cosmetics sales team on promotions and events to increase marketing effectiveness and boost sales of critical merchandise.
  • Collaborated with human resources team to provide full coverage for department and create equitable schedules for cosmetics personnel.
  • Maintained accurate inventory and sales records for department.
  • Managed team of 50 associates in cosmetics department to achieve and maintain highest standards of customer service.
  • Trained cosmetics personnel in sales techniques and product line to improve recommendations and increase upselling for department.

Education

Associates Degree -

Texas County College SW

Skills

  • Leadership
  • Quality Customer Service
  • Strong Communication and Organizational skills
  • Real Estate Lending
  • Analytical Skills and Problem Solving
  • Interviews
  • Appraisal compilation
  • Appraisals
  • Application preparation
  • File Management
  • Interviewing
  • Legal Compliance
  • Processing procedures
  • Contract finalization
  • Underwriting knowledge
  • Pipeline Management
  • Generating Reports
  • Created reports

Certification

  • Leadership Certified Training - 5years
  • Bilingual Instructor Certification- 10+

Languages

Spanish
Native or Bilingual

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Accomplishments

  • Used Microsoft Excel to develop inventory tracking spreadsheets.
  • Supervised team of 50+ staff members.
  • Collaborated with team of 10 in the development of Real estate Lending training.

Software

Excel

Microsoft Word

ADP

Kronos

One Note

Quote

It is never too late to be what you might have been.
George Eliot

Work Preference

Work Type

Full Time

Work Location

Remote

Important To Me

4-day work weekTeam Building / Company RetreatsPersonal development programsHealthcare benefitsPaid sick leave401k matchWork from home optionStock Options / Equity / Profit SharingFlexible work hoursCompany CultureWork-life balanceCareer advancement

Timeline

Mortgage Loan Processor

NAVY FEDERAL CREDIT UNION
01.2021 - 08.2024

Fraud Alert Manager

ARISE
01.2020 - 01.2021

Cosmetic Manager

ESTEE LAUDER COMPANY MACYS/BELK INC
01.2018 - 01.2020

Associates Degree -

Texas County College SW
Cindy Rojas