Cindy Rosales Reyes
Athens,GA
Summary
Enthusiastic professional with over 5 years of exceptional customer service experience. Proficient in decision-making, technology utilization, effective communication, and supervisory skills. Strong background in customer interactions and service solutions, ensuring customer satisfaction and loyalty through conflict resolution, communication, and problem-solving. Effective team collaborator, adaptable to changing needs, consistently focused on achieving results through efficient and empathetic service. Known for reliability and proactive approach to meeting customer and organizational goals. Committed to delivering outstanding customer service in a fast-paced environment. Skilled in utilizing various technology tools such as mobile applications, scanners, and GPS systems. Proficient in Microsoft Word, Excel, and PowerPoint. Fluent in English and Spanish.Known for exceptional leadership and critical thinking abilities, adept at fostering teamwork and collaboration to achieve organizational goals.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Personal Shopper
Instacart
Athens, GA
10.2020 - 03.2024
- Processed payments for purchased items using cash registers or other payment systems.
- Greeted customers and answered product or service questions.
- Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
- Helping customers make the best possible purchases by providing advice, guidance, and excellent customer service.
- Respond promptly and effectively to customers' complaints and requests.
- Engaging with customers and ensuring that any special instructions are followed.
Outside Sales Representative
Spectrum
Athens, GA
01.2020 - 08.2020
- Identified new business opportunities by analyzing market trends and competitor activities.
- Researched potential clients, identified decision-makers, and developed relationships with them.
- Travel within the sales territory to meet prospects and customers.
- Conduct calls and face-to-face meetings with customers daily.
- Build and maintain relationships with new and repeat customers.
- Maintain records of all sales leads and/or customer accounts.
- Educate customers on how products or services can benefit them financially and professionally.
- Sell the company’s products or services to customers within your given territory.
- Monitor the company’s industry competitors, new products, and market conditions to understand a customer's specific needs.
- Work closely with the marketing department to help build the brand.
Certified Medication Aide
AVERY PLACE
Winterville, GA
04.2018 - 01.2020
- Managed the storage of hazardous drugs and disposal of expired and unused medications according to policy guidelines.
- Administered medications and educated patients and families on correct at-home administration.
- Monitored vital signs during medication administration to quickly identify complications.
- Monitored medicines for patients with various conditions, and kept a watchful eye for side effects.
- Provide quality resident care, as indicated in the care plan.
- Promote resident independence.
- Help with housekeeping and laundry.
- Participate in community Life Enrichment activities, events, and outings, while encouraging residents to attend.
- Additional duties as assigned.
- Participate in community life enrichment activities, events, and outings, while encouraging residents to attend.
- Additional duties, as assigned.
Certified Nursing Assistant
Northridge Medical Center
Commerce, GA
10.2017 - 04.2018
- Assists patients with activities of daily living.
- Provides basic nursing care to non-acutely ill patients under the direction and supervision of a registered nurse.
- Assists in the maintenance of a safe and clean environment.
- Provided emotional support to family members regarding end-of-life decisions.
- Measured and recorded food and liquid intake and output, reporting changes to medical or nursing staff.
- Monitored vital signs, including blood pressure, pulse rate, and respiration rate.
Certified Nursing Assistant
PruittHealth-The Oaks
Athens, GA
06.2016 - 10.2017
- Assists patients in bathing, dressing, or undressing.
- Take vital signs.
- Assists patients to the dining area for meals.
Documents and/or reports information regarding the patient's health, I&O, any changes in medical condition, and care given.
Cashier Customer Service
America's Thrift Stores
Athens, GA
01.2016 - 10.2016
- Receive payment by cash, check, credit cards, vouchers, or automatic debits.
- Issue receipts, refunds, credits, or changes due to customers.
- Assist customers by providing information and resolving their complaints.
- Count money in cash drawers at the beginning of shifts to ensure that amounts are correct, and that there is adequate change.
- Greet customers entering the establishment.
Customer Service Cashier
Los Compadres
Athens, GA
05.2015 - 12.2015
- Receive payment by cash, check, credit cards, vouchers, or automatic debits.
- Issue receipts, refunds, credits, or changes due to customers.
- Assist customers by providing information and resolving their complaints.
- Take customers' orders, and write ordered items on tickets, giving ticket stubs to customers when needed to identify filled orders.
- Prepare bills for food, using cash registers, calculators, or adding machines, and accept payment, or make change.
- Maintain clean and orderly checkout areas, and completed other general cleaning duties, such as mopping floors and emptying trash cans.
- Greet customers entering the establishment.
Customer Service Cashier
DG Cleaners
Athens, GA
03.2015 - 05.2015
- Organize and mark clothes before dry cleaning for the purpose of tracking items and ensuring they remain attached to the proper customer.
- Receive and mark articles for laundry or dry cleaning with identifying code numbers or names, using hand or machine markers.
- Receive payment by cash, check, credit cards, vouchers, or automatic debits.
- Issue receipts, refunds, credits, or changes due to customers.
- Assist customers by providing information and resolving their complaints.
- Greet customers entering the establishment.
Education
Bachelor of Science - Business Administration
University of Phoenix
Tempe, AZ03-2024
Associate of Science - Human Resource Management
University of Phoenix
Tempe, AZ10-2023
Diploma - Nursing Assistant
Athens Technical College
Athens, GA05-2017
High School Diploma -
Madison County High School
03-2015
Skills
- Vendor engagement
- Advertising and marketing
- Sales proficiency
- Accurate money handling
- Relationship building
- Heavy lifting
- Verbal and written communication
- Decision-making
- Team collaboration
- Critical thinking
- Organization and time management
- Leadership
- Teamwork and collaboration
- Problem-solving
Certification
- Team Building & Collaboration Team- Nov.2023
- Reflective Decision Maker-Oct 2022
- Reflective Problem Solver- Oct 2022
- Strategic Problem Solver-Oct 2022
Languages
Spanish
Native/ Bilingual
English
Professional
Timeline
Personal Shopper
Instacart
10.2020 - 03.2024
Outside Sales Representative
Spectrum
01.2020 - 08.2020
Certified Medication Aide
AVERY PLACE
04.2018 - 01.2020
Certified Nursing Assistant
Northridge Medical Center
10.2017 - 04.2018
Certified Nursing Assistant
PruittHealth-The Oaks
06.2016 - 10.2017
Cashier Customer Service
America's Thrift Stores
01.2016 - 10.2016
Customer Service Cashier
Los Compadres
05.2015 - 12.2015
Customer Service Cashier
DG Cleaners
03.2015 - 05.2015
Bachelor of Science - Business Administration
University of Phoenix
Associate of Science - Human Resource Management
University of Phoenix
Diploma - Nursing Assistant
Athens Technical College
High School Diploma -
Madison County High School
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