Cindy Rosario
Port Saint Luice,Florida
Summary
To be a reliable, dedicated, adaptable, and flexible individual in order to grow in skill and be a productive asset to the company I work for.
Overview
21
21
years of professional experience
Work History
Customer Service Representative/Remote
SafePassage Pet Cremation
05.2025 - Current
- Resolved customer inquiries through various communication channels, ensuring prompt and effective support.
- Utilized CRM systems to track interactions and manage customer data efficiently.
- Trained new team members on service protocols and company policies, enhancing overall team performance.
- Collaborated with cross-functional teams to address complex customer issues, improving resolution times.
- Educated clients on available pet memorialization options to enhance their experience.
- Maintained accurate records of services rendered and customer interactions in CRM system.
- Provided compassionate support to grieving pet owners during cremation process.
- Addressed customer inquiries and resolved issues efficiently through various communication channels.
Receptionist
All Creatures Animal Hospital
08.2022 - Current
- Managed front desk operations, greeting visitors and responding to inquiries efficiently.
- Coordinated scheduling for appointments and meetings, maintaining organized calendars for staff.
- Handled incoming calls, directing them to appropriate departments while ensuring clear communication.
- Processed and distributed mail and packages, ensuring timely delivery to recipients.
- Managed front desk operations, ensuring efficient patient check-in and appointment scheduling.
- Provided exceptional customer service, addressing inquiries and concerns with professionalism.
- Coordinated communication between veterinary staff and clients to streamline workflow.
- Maintained accurate records of patient information using electronic medical record systems.
Emergency Room Tech, Customer Service Rep., Adoption Coordinator
Riverside Animal Hospital
02.2011 - 05.2016
- Assist doctor, X-rays, run blood information, assist with routine care
- Answering phone calls to schedule appointments, follow up with clients and their pets, work with Avimark system on day-to-day basis
- Check referrals for adopting pets, ensuring that adoption pets are up to date with basic workup (vaccines, blood work, etc.), establishing connections with clients
- Maintained clean and organized treatment areas, ensuring compliance with safety protocols.
- Prepared medical equipment and supplies for surgical procedures and emergency interventions.
- Developed training materials for onboarding new technicians in emergency care best practices.
- Responded quickly and calmly to emergency situations, providing life-saving measures when necessary.
- Supported successful code responses by quickly delivering necessary medications and supplies as needed during critical situations.
- Monitored patient vital signs and provided timely updates to veterinarians.
- Assisted veterinary team in administering emergency care to critically ill animals.
Animal Assistant in Surgery and ICU
Animal Specialty Center
01.2010 - 01.2011
- Assisting Veterinary Technicians and Doctors in exams, X-rays, and other procedures, running blood tests, preparing patients for surgeries and other patient care
- Cleaning and preparing cages for patients
- Cleaning surgery room after all surgeries, and surgical equipment (packs, instruments, preparing room after, etc.)
- Assisted veterinarians in examining and treating animals, ensuring comfort and safety during procedures.
- Managed patient records using veterinary software, maintaining accuracy and confidentiality of sensitive information.
- Educated pet owners on post-treatment care, fostering positive client relationships and compliance with health protocols.
- Provided specialized care for animals with unique medical or behavioral needs, ensuring their comfort and safety while under the organization''s care.
- Maintained detailed records of each animal''s health, treatments, and progress for accurate assessments.
- Enhanced animal care by implementing efficient feeding and cleaning routines.
- Provided compassionate assistance to animals in recovery, aiding in their healing process.
- Educated pet owners on proper care techniques, fostering responsible ownership practices within the community.
- Contributed to a safe and clean environment by regularly sanitizing facilities and equipment.
- Established strong relationships with local businesses for sponsorship opportunities benefiting both the organization and partnering establishments.
- Managed inventory of supplies including food, medications, and cleaning products to maintain adequate stock levels for facility operations.
Care Manager, Concierge, Activity Assistant
Sunrise Senior Living
01.2005 - 01.2010
- Planning and coordinating community events, and ideas with activity coordinator
- Maintaining personal information including payroll for employees, training records, and updating personnel files
- Establishing ongoing procedures to collect and review information needed to support accounting support service and billing to meet performance results
- Coordinated care plans for residents, ensuring personalized support and effective communication with families.
- Monitored resident health status, identifying changes and implementing timely interventions.
- Developed training programs for staff on best practices in senior care management.
- Collaborated with interdisciplinary teams to create tailored wellness programs enhancing resident engagement.
- Established and maintained relationships with clients, families and community partners to coordinate services to meet client's needs.
- Provided crisis intervention services when necessary by assessing risk levels promptly addressing safety concerns collaboratively with the treatment team.
- Developed strong rapport with patients and families through empathetic listening and compassionate communication techniques.
- Maintained network of community resources to provide most comprehensive support services possible to clients.
- Monitored patient progress closely, adjusting care plans as needed to promote ongoing improvement.
- Consulted with supervisors to assess cases and plan strategies for enhancing care.
Education
Diploma - undefined
John F. Kennedy High School
Bronx, New York01.1996
Skills
- Microsoft Word
- Excel
- Alphanumeric
- Accurate data entry
- Strong written communication
- Avimark
- Hospital
- Experienced
- Reception
- Remote worker
- Client Service
- Computer Skills
- Customer Service Skills
- Inventory
- Medical Terminology
- Receptionist
- Scheduling
- Training
- Animal Restraint
- Kennel Experience
- Veterinary Assistant
- Pet Care
- Animal Care
- Animal Handling
Timeline
Customer Service Representative/Remote
SafePassage Pet Cremation
05.2025 - Current
Receptionist
All Creatures Animal Hospital
08.2022 - Current
Emergency Room Tech, Customer Service Rep., Adoption Coordinator
Riverside Animal Hospital
02.2011 - 05.2016
Animal Assistant in Surgery and ICU
Animal Specialty Center
01.2010 - 01.2011
Care Manager, Concierge, Activity Assistant
Sunrise Senior Living
01.2005 - 01.2010
Diploma - undefined
John F. Kennedy High School
Veterinary Receptionist
I am able to help people every day, I am an animal lover, I have three dogs and two cats myself, so I understand first hand the love and devotion one has for their family member.