Job Search Status
Open to workDesired start date: Immediately
Open To Work
Cindy Rosenberg
Instructional Designer
Gulfport,FL
Work Preference
Summary
Results-driven Instructional Designer and Training Leader with 15+ years of experience in learning and development, project management, and adult education within the healthcare industry. Proven expertise in applying the ADDIE model, Bloom’s Taxonomy, Gagné’s Nine Events of Instruction, and Kirkpatrick’s Four Levels of Evaluation to design and deliver high-impact instructor-led, web-based, and blended learning solutions. Recognized for building inclusive training programs, facilitating diversity initiatives, and creating accessible learning experiences—particularly for audiences with disabilities such as hearing loss. Advanced degrees in Instructional Design (Summa Cum Laude BA, Magna Cum Laude MS) and a track record of rapid advancement from enrollment specialist to sole instructional designer and trainer. Passionate about leveraging technology to drive engagement, performance, and organizational goals in remote environments.
Overview
20
20
years of professional experience
1
1
Certification
Work History
Instructional Designer – Training Solutions
OptumHealth, UnitedHealth Group
(Remote)
06.2019 - 08.2024
- Designed and developed instructor-led, web-based, and blended training courses, modules, materials, and assessments for nurses, providers, and phone representatives using ADDIE methodology and adult-learning principles.
- Facilitated Inclusion & Diversity small-group sessions derived from enterprise-wide events to strengthen organizational culture and belonging.
- Created and maintained the monthly “United for the Planet” newsletter, boosting internal engagement and knowledge sharing.
- Delivered monthly training summary recaps to leadership and staff while managing quarterly curriculum maintenance schedules.
- Conducted comprehensive needs analyses and consulted with stakeholders to align training solutions with business goals and future projections.
- Incorporated Bloom’s Taxonomy and Gagné’s Nine Events to create engaging, application-focused learning experiences.
- Led train-the-trainer sessions and provided pre-, during-, and post-session support to facilitators.
- Implemented interactive web-based techniques and evaluated program effectiveness using Kirkpatrick’s Four Levels, delivering data-driven reports on assessments, attendance, surveys, and performance outcomes.
Instructional Design & Training Coordinator
UnitedHealthcare, UnitedHealth Group
(Remote)
10.2006 - 05.2019
- Served as the department’s sole instructional designer and trainer after a rapid promotion, managing the full training lifecycle for new hires and incumbent staff.
- Project-managed end-to-end instructional design requests, collaborating with leadership to define business needs and transparent processes.
- Designed and delivered classroom, web-based, and self-study training using ADDIE and Gagné’s Nine Events frameworks.
- Acted as HTML course lead and provided coaching/mentoring to new instructional designers and trainers.
- Implemented interactive learning strategies and evaluated outcomes with Kirkpatrick’s Four Levels, producing reports on learning impact and opportunities.
Large Group Enrollment Specialist
UnitedHealth Group, UHG
Hooksett, NH
07.2005 - 10.2006
- Managed full-cycle processing of complex Oxford/UHC large-group enrollments and renewals, partnering cross-functionally with sales, underwriting, benefits, and account management for 100% accuracy and timeliness.
- Served as technical subject-matter expert on benefit structures, non-standard arrangements, EDI, and summary plan descriptions.
- Collaborated with cross-functional teams to streamline enrollment workflows and improve client satisfaction.
- Analyzed data trends to identify opportunities for process improvements within the enrollment department.
- Led initiatives to optimize system usage, resulting in increased efficiency in enrollment operations.
- Mentored junior staff on best practices for handling complex enrollment inquiries and issues.
Small Group Enrollment Specialist
UnitedHealth Group, UHG
Hooksett, NH
12.2004 - 07.2005
- Managed small-group enrollment transactions and automated billing for New Jersey and New York lines of business.
- Engaged with community leaders to understand and address unique needs of diverse applicant groups.
- Investigated and resolved customer inquiries and complaints quickly.
- Enhanced customer satisfaction with personalized enrollment assistance.
- Facilitated seamless transitions for enrollees, connecting them with necessary resources post-enrollment.
- Coordinated with multiple departments to streamline enrollment process, making it more efficient.
- Participated in professional development opportunities, continuously refining skills and staying current on emerging trends within higher education administration spaces.
- Delivered technical support and coaching to enrollment representatives while serving as departmental Ambassador to improve staff-leadership communication.
Education
Master of Science - Instructional Design And Technology
Ashford University (now Part of University of Arizona)
San Diego, CA08-2019
Bachelor of Arts - Instructional Design And Project Management
Ashford University (now Part of University of Arizona)
San Diego, CA12-2017
Skills
Instructional Design & Authoring Tools
Articulate Storyline, Rise, Studio Captivate 4 & 5 Camtasia Audacity SnagIt Adobe Photoshop Lightroom Clipchamp Copilot Grok
Project Management & Collaboration
Clarizen SharePoint Designer Microsoft Teams Microsoft Forms Office 365 Canvas FileMaker
Learning Platforms & Systems
MyLearning (LMS) Learning & Development Request Site Form Desk Performance Management Central PULSE Interactive Distribution & Electronic Administration Group Contract Integration Large Group Quoting Tool Web CSA Request
Instructional Methodologies
ADDIE SAM Bloom’s Taxonomy Gagné’s Nine Events of Instruction Kirkpatrick’s Four Levels of Evaluation
Certification
American Society of Training and Development (ASTD) Certification, October 2007
Timeline
Instructional Designer – Training Solutions
OptumHealth, UnitedHealth Group
06.2019 - 08.2024
Instructional Design & Training Coordinator
UnitedHealthcare, UnitedHealth Group
10.2006 - 05.2019
Large Group Enrollment Specialist
UnitedHealth Group, UHG
07.2005 - 10.2006
Small Group Enrollment Specialist
UnitedHealth Group, UHG
12.2004 - 07.2005
Master of Science - Instructional Design And Technology
Ashford University (now Part of University of Arizona)
Bachelor of Arts - Instructional Design And Project Management
Ashford University (now Part of University of Arizona)