Cindy Ruesga

• Skillfully handled customer complaints, resolving issues promptly and professionally to maintain client loyalty.
• Educated clients on proper eyewear care techniques, prolonging the lifespan of their glasses or contact lenses.
• Managed appointment scheduling efficiently while minimizing wait times for customers seeking consultations or adjustments.
• Performed accurate measurements of customers'' facial features using precision tools to ensure optimal frame selection and fitment.
• Conducted thorough frame adjustments to guarantee comfortable fit and proper alignment of eyewear for customers.
• Measured patients' faces for bridge, eye size, and temple length to select comfortable frames.
• Collaborated with optometrists to ensure accurate prescription fulfillment and optimal visual outcomes for customers.
• Enhanced sales performance by establishing rapport with customers and addressing their concerns effectively.

• Improved customer satisfaction by providing personalized eyewear recommendations based on individual needs and preferences.
• Maintained a clean and organized showroom, ensuring a comfortable shopping environment for clients.
• Developed strong relationships with suppliers, negotiating favorable terms that resulted in cost savings for the business without compromising quality standards.
• Maintained safe, clean and organized environment to increase patient comfort.
• Educated patients on proper use, care and maintenance of eyeglasses and contact lenses.
• Managed check-in and check-out procedures, verified patient information, and submitted lens orders.
• Measured patients' faces for bridge, eye size, and temple length to select comfortable frames.

• Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
• Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
• Scheduled, coordinated and confirmed appointments and meetings.
• Delivered outstanding first impressions by warmly greeting visitors upon arrival at the front desk.
• Managed high-volume phone calls, directing inquiries to appropriate personnel for prompt resolution.
• Collected room deposits, fees, and payments.
• Scheduled appointments accurately using reservation software, reducing conflicts or doublebookings.
• Completed data entry and filing to keep records updated for easy retrieval.
• Provided basic technical support for front office equipment, minimizing downtime.

Oversaw compliance with industry regulations to maintain a safe working environment for employees and customers alike.

• Streamlined administrative tasks such as appointment scheduling and insurance verification for improved efficiency.
• Reduced employee turnover by fostering a positive work environment that encouraged teamwork and open communication.
• Mentored employees in product knowledge and sales techniques to increase individual performance.
• Collaborated with optometrists to offer comprehensive eye care services within the optical store setting.
• Increased sales revenue by developing targeted marketing campaigns and promotional events.
• Resolved customer complaints promptly leading to increased repeat business from satisfied clientele.
• Checked finished eye wear to maintain optical standards, customer requirements and special requests.
• Explained prescriptions, optical terminology and products to customers.
• Recorded measurements, adjusted eye wear, and made changes based on customer feedback.
• Conducted regular performance reviews for staff members, providing constructive feedback for professional growth.
• Coordinated staff schedules to ensure adequate coverage during peak hours and minimize overtime expenses.