Cindy Jane Saiani
Roy,UT
Summary
Passionate about promoting lasting customer satisfaction by delivering top-notch service and unparalleled support. Effectively drives revenue with skilled promotional and problem-solving abilities. Outgoing and friendly receptionist delivering customer service and administrative excellence, including clerical support and public interaction. Excels in calendar management, scheduling, data-entry and database administration. Professional hospitality worker with extensive experience in delivering high-quality service in busy dining settings. Known for strong focus on teamwork and achieving customer satisfaction. Versatile and reliable, adapting to changing needs and ensuring smooth operations through excellent communication and problem-solving skills.
Overview
30
30
years of professional experience
32
32
Customer service
Work History
Server
SPRINGHOUSE RESTAURANT
Murrells Inlet, SC
03.2019 - 03.2021
- Deliver exceptional dining experiences and providing safe, friendly experience.
- Replenished food items and other supplies, which included paper products and canned goods to keep pantry well-stocked during busy periods.
- Kept updated knowledge of menu and promotions, recommending specific items according to preferences and food allergies.
- Helped customers place orders, explained menu items and suggested appropriate options for food allergy concerns.
- Upsold high-profit items such as appetizers and mixed drinks to enhance sales numbers.
- Arranged tables for customers, following established preparation procedures to provide guests with excellent experiences and foster repeat business.
- Worked with POS system to place orders.
- Created orders, documented special requests and followed up with kitchen personnel to foster top-quality service and minimize complaints.
- Prepared beverages and filled food orders for customers.
- Enhanced operational efficiency by using slow periods to restock employee and customer supplies, including ice, condiments, utensils, napkins, trays and delivery bags.
- Bussed and reset tables per shift, working efficiently to keep dining room and work areas clean.
- Greeted and maintained relationships with regular customers.
- Served needs of more than 5 tables in busy environment .
General Manager
Art And Frame
Myrtle Beach, SC
08.2016 - 03.2019
- Review operational records and reports to project sales , determine profitability.
- Monitor customer preferences to determine focus of sales efforts, Direct, coordinate, review activities in sales , service accounting and recordkeeping, in receiving and shipping operations.
- Resolve customer complaints regarding sales and service.
- Plan and organize acquisition, storage, and exhibition of collections and related materials, including selection of exhibition themes and designs, and develop or install exhibit materials.
- Design, organize, or conduct tours, workshops, and instructional or educational sessions to acquaint individuals with institution's facilities and materials.
- Schedule events, and organize details including refreshment, entertainment, decorations.
- Data analysts, Microsoft word, Microsoft XL.
- Multi task with clients and salesman.
- Answering phone calls, Booking appointments.
- Enhanced operational efficiency and productivity by managing budgets, accounts .
- Maximized efficiency by coaching and mentoring principles, industry practices, company procedures on frame work system.
- Increased sales and establishing goals, overseeing performance .
- Developed and maintained relationships with customers and suppliers through continual communication.
- Established and administered annual budget with effective controls to prevent overages, minimize burn rate and support sustainability objectives.
Art Sales Consultant
SWAMP FOX ART GALLERY
Murrells Inlet, SC
08.2014 - 08.2016
- Created detailed sales presentations to communicate product features and market data.
- Increased profitability and pipeline development by leveraging multiple sales strategies and distribution channels.
- Increased sales , services and applying customer service and upselling techniques.
- Demonstrated products to show potential customers benefits and advantages and encourage purchases.
- Worked alongside retail representatives to boost sales by enhancing product presentations and advertising collateral.
- Conferred with existing and potential customers to assess requirements and propose optimal solutions.
- Maintained organized, presentable merchandise to drive continuous sales.
- Provided sales and customer service assistance to walk-in traffic
- Achieved and sustained consistent revenue streams with book of business by regularly servicing accounts and connecting with customers to promote new products.
- Used consultative sales approach to understand customer needs and recommend relevant offerings.
- Identified prospects' needs and developed appropriate responses along with suitable information on products and services.
- Presented using interactive materials such as charts and material .
- Increased sales by fostering relationships with customers, implementing business strategies and suggesting areas for improvement.
- Improved sales by managing sales lifecycle from lead generation through contract negotiations and closings.
- Performed follow-ups with existing customers to provide additional support and address any concerns.
- Established new customer accounts through perseverance, dedicated cold calling and exceptional service.
- Increased overall revenue sales through effective salesmanship and great negotiation skills.
- Responded to telephone and in-person requests for information.
- Liaised with customers, management and sales team to better understand customer needs and recommend appropriate solutions.
- Completed orders through Artist and Photographers organized product deliveries to meet customer timetables.
- Supported clients with business analysis, documentation and data modeling.
- Maximized customer retention by resolving issues quickly.
- Maintained book of business .
- Maintained sense of urgency in answering customer questions and requests through email or voice messaging.
- Managed documents by organizing forms, making photocopies, filing records, preparing correspondence and creating reports.
- Added documents to file records and created new records to support filing needs.
- Compiled data and reviewed information for accuracy prior to input.
- Located and corrected data entry errors and reported to management.
- Fielded customer questions regarding available merchandise, sales, current prices and upcoming company changes.
- Helped achieve by translating customer paperwork and company documentation.
- Helped customers manage large purchases by collecting items from shelves and storage locations.
- Created project control documentation to support needs of important projects.
- Scanned, filed and transmitted various documents and adhered to digital filing procedures.
- Developed and edited template contracts with changes in company's service lines or new developments.
- Prepared documents, such as contracts, statements of work, budgets, non-disclosure agreements and appendices.
- Communicated with clients to review contracts, answer questions and determine special circumstances.
- Performed document reproduction, printing documents from electronic sources such as email attachments, PDF files and cloud storage.
- Answered phone with friendly greeting to create positive inbound calling experience for customers.
- Organized and prioritized various clerical duties including , spell checking, document filing and data entry.
- Competent using software including : Windows, Microsoft Word , Power point and Internet to prepare reports, correspondences and other required documentation.
- Took inventory of supplies .
Education
High School Diploma -
Conway High School
Conway, SC1993
Skills
- Documentation and reporting
- Multi-Line Telephone Systems
- Customer and Client Relation
- Bookkeeping
- Database administration
- Time management
- Strategic Planning
- Organization skills
- Sorting and label
- Administrative supporting
- Office management
- Point of sale knowledge
- Table setting knowledge
- Food and beverage pairings
- Food running
- Food station setup
Additional Information
Detail-oriented exercising essential attributes in coordination, planning and management of corporate events, travel and venue accommodations. Identified and known for demonstrating initiative, process improvements and procedural adherence in line with company and client objectives.
Timeline
Server
SPRINGHOUSE RESTAURANT
03.2019 - 03.2021
General Manager
Art And Frame
08.2016 - 03.2019
Art Sales Consultant
SWAMP FOX ART GALLERY
08.2014 - 08.2016
High School Diploma -
Conway High School
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