Summary
Overview
Work History
Education
Skills
Timeline
Generic

Cindy Saint-Louis

Iselin

Summary

I possess a strong aptitude for optimizing workflows and fostering effective team collaboration, which can considerably enhance the efficiency of pharmacy operations. By leveraging my exceptional problem-solving skills and leadership competencies, I can streamline processes and improve the quality of service. This approach not only leads to significant increases in operational efficiency but also results in notable enhancements in customer service metrics.

Overview

14
14
years of professional experience

Work History

Pharmacy Technician Adjudicator

Omnicare
04.2019 - Current
  • Consulted with insurance company representatives to complete claims processing, resolve concerns, and reconcile payments.
  • Performed various pharmacy operational activities with strong commitment to accuracy, efficiency, and service quality.
  • Improved patient satisfaction by efficiently processing prescriptions and managing inventory in a timely manner.
  • Performed wide range of pharmacy operations with strong commitment to accuracy, efficiency and service quality.
  • Maximized pharmacy efficiency through effective communication with staff members and adherence to procedures.
  • Optimized workflow efficiency through participation in regular team meetings discussing areas for improvement within the department.
  • Expedited insurance claim resolutions by liaising with healthcare providers and insurance companies on patients'' behalf.

Pharmacy Technician

CVS Healthcare
05.2018 - 04.2019
  • Stocked, labeled, and inventoried medication to keep accurate records.
  • Enhanced pharmacy workflow by assisting pharmacists with medication dispensing, labeling, and packaging.
  • Calculated dosage, filled prescriptions, and prepared prescription labels with absolute accuracy.
  • Solved customer problems in-person or over telephone by providing assistance with placing orders, navigating systems, and locating items.
  • Assisted in maintaining a clean and organized work environment, ensuring compliance with safety regulations.
  • Performed wide range of pharmacy operations with strong commitment to accuracy, efficiency and service quality.
  • Provided exceptional customer service, fostering positive relationships with both new and returning patients at the pharmacy counter.
  • Improved patient satisfaction by efficiently processing prescriptions and managing inventory in a timely manner.
  • Entered and processed patients' prescriptions into internal system.
  • Assisted in training new team members on standard operating procedures to ensure consistent quality of service across the entire team.
  • Maximized pharmacy efficiency through effective communication with staff members and adherence to procedures.
  • Communicated with patients to collect information about prescriptions and medical conditions or arrange consultations with pharmacists.

Cashier Team Lead

CVS Pharmacy
05.2018 - 04.2019
  • Enhanced customer satisfaction by providing efficient and friendly service at the cashier counter.
  • Assisted in inventory management tasks, ensuring optimal stock levels and minimizing product loss due to expiration or damage.
  • Improved overall store cleanliness and presentation, resulting in a more welcoming atmosphere for customers.
  • Built positive relationships with customers to increase repeat business.
  • Organized backroom storage areas for easier product retrieval during restocking activities, ultimately reducing downtime between tasks.
  • Fostered positive work environment by consistently treating all employees and customers with respect and consideration.
  • Quickly and accurately counted drawers at start and end of each shift.
  • Monitored sales transactions for accuracy, upholding company policies regarding discounts, returns, and exchanges.
  • Assisted customers with special requests or needs, demonstrating empathy and genuine concern for their experience.
  • Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
  • Coached employees and trained on methods for handling various aspects of sales, complicated issues, and difficult customers.
  • Contributed to a positive work environment through strong teamwork and proactive communication with colleagues.
  • Participated in ongoing training sessions to stay updated on company policies, procedures, and industry best practices.
  • Conducted regular audits on cash registers to maintain accountability and prevent errors or fraud within the team.
  • Ensured compliance with state regulations on age-restricted products through diligent verification of customer identification.
  • Trained cashiers on organizational policies, cash handling and customer service to maintain highly skilled team.
  • Performed store opening, closing, and shift-change actions and kept accurate shift-change logs.

Insurance Agent

Primerica
10.2011 - 06.2016
  • Built strong relationships with clients through consistent communication and excellent customer service.
  • Responded to customer calls swiftly to resolve issues and answer questions.
  • Efficiently managed policy renewals, ensuring timely processing and accurate coverage updates.
  • Maintained high standards of customer service by building relationships with clients.
  • Educated clients on the importance of adequate insurance coverage, fostering trust and loyalty among the existing client base.
  • Maintained accurate records of all transactions, ensuring compliance with company policies and regulatory requirements.
  • Expanded client base by actively prospecting for new business opportunities and generating referrals.
  • Provided prompt responses to inquiries from both prospective and existing clients, demonstrating a commitment to exceptional service.
  • Worked closely with other team members to optimize sales strategies and achieve regional goals.
  • Participated in ongoing professional development activities, staying current with industry trends and regulatory changes affecting insurance products and services.
  • Improved client retention rates with exceptional service and timely follow-up on policy inquiries and adjustments.

Cashier Team Lead

Doller Tree
11.2010 - 09.2011
  • Greeted customers entering store and responded promptly to customer needs.
  • Welcomed customers and helped determine their needs.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
  • Helped customers complete purchases, locate items, and join reward programs.
  • Restocked and organized merchandise in front lanes.
  • Assisted customers with returns, refunds and resolving transaction issues.
  • Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
  • Contributed to store success by maintaining high standards of cleanliness throughout the facility.
  • Streamlined checkout process for increased efficiency and reduced waiting times.

Education

Bachelor of Science - Health Administration

Capella University
Minneapolis, MN
09-2025

Skills

  • Problem-solving skills
  • Team collaboration
  • Workflow optimization
  • Insurance verification
  • Pharmacy ethics
  • Staff development
  • Teamwork and collaboration
  • Time management
  • Leadership skills
  • Multitasking
  • Reliability
  • Effective communication

Timeline

Pharmacy Technician Adjudicator

Omnicare
04.2019 - Current

Pharmacy Technician

CVS Healthcare
05.2018 - 04.2019

Cashier Team Lead

CVS Pharmacy
05.2018 - 04.2019

Insurance Agent

Primerica
10.2011 - 06.2016

Cashier Team Lead

Doller Tree
11.2010 - 09.2011

Bachelor of Science - Health Administration

Capella University

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Cindy Saint-Louis