Cindy Salazar
Jurupa Valley,CA
Summary
Adept at enhancing customer satisfaction, I excelled in a fast-paced environment at I&V Ventures, mastering cash handling and upselling techniques. My proactive approach in mentoring staff and streamlining checkout processes significantly boosted efficiency. Renowned for exceptional customer service and reliability, my contributions fostered a positive shopping experience and improved store operations.
Overview
8
8
years of professional experience
Work History
Cashier
I&V Ventures
06.2011 - 08.2019
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Helped customers complete purchases, locate items, and join reward programs.
- Restocked and organized merchandise in front lanes.
- Assisted customers with returns, refunds and resolving transaction issues.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Stocked, tagged and displayed merchandise as required.
- Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
- Resolved customer complaints professionally, leading to improved customer relations and loyalty.
- Handled multiple payment methods securely, minimizing discrepancies and potential losses.
- Answered questions about store policies and addressed customer concerns.
- Enhanced customer satisfaction by providing efficient and accurate cash transactions.
- Contributed to store success by maintaining high standards of cleanliness throughout the facility.
- Addressed customer needs and made product recommendations to increase sales.
- Mentored new employees on cashier duties and best practices, improving overall staff performance.
- Collaborated with team members to achieve sales targets and maintain a clean, well-stocked store environment.
- Adapted quickly to new technologies implemented at POS systems, ensuring seamless transition periods for both staff and customers.
- Streamlined checkout process for increased efficiency and reduced waiting times.
- Conducted inventory counts by adding each item in stock and documenting in computer system.
- Encouraged customers to make additional purchases by highlighting current deals and keeping lane well-stocked.
- Maintained current knowledge of store promotions and highlighted sales to customers.
- Processed refunds and exchanges in accordance with company policy.
- Responded promptly to requests for assistance, spills and customer inquiries.
- Handled cash with high accuracy and took care to check bills for fraud.
- Operated cash register to record transactions accurately and efficiently.
Education
High School Diploma -
Paramount High
Paramount, CA06.2010
Skills
- Customer service
- Customer assistance
- Work ethic and integrity
- Patience and empathy
- Cash handling
- Cleaning and sanitizing
- Customer service excellence
- Money handling
- Reliability and punctuality
- Cash register operation
- Professionalism and courtesy
- Product restocking
- Conflict resolution
- Refunds and exchanges
- Product knowledge
- Merchandise restocking
- Cash drawer balancing
- Staff training
- Refund handling
- Inventory control
- Sales expertise
- Product recommendations
- Inventory restocking
- Basic math
- Upselling techniques
- Honest and dependable
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Cashier
I&V Ventures
06.2011 - 08.2019
High School Diploma -
Paramount High
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