Cindy Sanchez
San Antonio,TX
Summary
Dedicated Assistant Lead Medical Assistant equipped to manage patient, administrative and team needs with organized approach and good prioritization skills. Keeps team members on-track with close monitoring and motivational strategies. Handles patients' needs with friendly, knowledgeable approach while effectively meeting demands of busy offices and maintaining compliance with important standards.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Medical Coordinator/Assistant Lead
Southwest Key Program
09.2019 - Current
- Coordinated with other healthcare providers to build healthcare plans for unaccompanied children's specific needs.
- Consulted with children and family members to discuss healthcare plans and outline care initiatives for medical complex cases.
- Scheduled referral appointments to other providers for children needing specialized treatment.
- Educated children on conditions and assisted with struggles or questions concerning treatment, potential outcomes and prognosis.
- Explained an individual service plan with services they will receive while in care; initial medical exam, initial immunizations, chest x-ray and labs if applicable.
- Perform vitals, COVID, HIV, Pregnancy etc. lab results for children in care.
- Medication administration documentation in eMAR.
- Retrieve lab results and upload in Office of Refugee Resettlement portal, EHR and physical file.
- Communicate with Case Management, and Clinical Department to determine medical clearance in order for child to be successfully reunified.
- Ordered all pharmacy supplies/medications and kept check on inventory levels.
- Coached employees to offer high-quality, cost-effective care to all residents.
- Discussed medical histories with children in effort to provide most effective medical advice and provide medical history to Primary Care Provider.
- Billing and Coding-Generated treatment authorization requests for specialty visits and services- provide them to providers.
- Scheduled surgeries, managed pre-certifications and verified insurance coverage.
- Vaccine temperature checks and running data logger report- providing to the health department.
- Developed and updated policies and procedures, maintaining compliance with statutory, regulatory and local, state and federal guidelines relating to HIPAA, benefits administration and general liability.
- Audited charts and reviewed clinical documents to verify accuracy.
- Completed trainings to provide essential care. Crisis Prevention Intervention, Cultural Competency, Trauma Informed Care, Psychotropic Medications, ALICE Active Shooter, HIPAA Confidentiality, Universal Precautions/Bloodborne Pathogens/TB etc.
- Communicate as a team to ensure assignments are being completed.
Medical Assistant
San Antonio Oncology
01.2018 - 10.2018
- Sanitized, restocked and organized exam rooms and medical equipment.
- Obtained client medical history, medication information, symptoms and allergies.
- Directed patients to exam rooms, fielded questions and prepared for physician examinations.
- Collected and documented patient medical information such as blood pressure and weight.
- Assisted with routine checks and diagnostic testing by collecting and processing specimens.
- Taught patients about medications, procedures and care plan instructions.
- Obtained pre- and post-treatment vital signs and weight.
- Tested and recorded blood glucose levels.
- Prepared patients for X-rays, electrocardiograms, suture removal and dressing changes.
- Kept medical supplies in sufficient stock by monitoring levels and submitting replenishment orders before depleted.
- Explained procedures to patients to reduce anxieties and increase patient cooperation.
- Efficiently performed insurance verifications, pre-certifications and pre-authorization functions.
- Educated patients by providing medication and diet information and clarifying physicians' orders, answering questions thoroughly.
- Supported duties for diagnostic and technical treatment procedures, such as setting up and operating special medical equipment and apparatus.
Medical Assistant
Changing Seasons
04.2016 - 12.2017
- Stayed on top of current patient loads to facilitate efficient and organized workflow.
- Reviewed outpatient records and interpreted documentation to identify diagnoses and procedures.
- Selected appropriate ICD-10 and CPT codes for records.
- Scanned and filed medical records in alphabetical order to maintain organized and up-to-date filing system.
- Followed all HIPAA rules and regulations regarding patient confidentiality.
- Contacted medical records manager immediately when problems arose.
Youth Care Worker
NISD
11.2015 - 12.2016
- Completed clear and concise documentation of youth behavior and actions.
- Aided with crisis intervention by redirecting negative behaviors and offering peer counseling.
- Evaluated needs of youth and outlined measures to address.
- Assisted youth with obtaining resources such as food, clothing and shelter.
- Attended Handle With Care trainings to enhance staff and youth safety during physical intervention.
- Liaised with parents of youth and community leaders to organize youth empowerment programs and activities.
- Substituted in absence of teachers during school hours.
- Documented data and completed accurate updates to case records.
- Collaborated with community program leaders and advocates to make resources accessible to those in need.
- Planned, promoted and managed parent workshops on assisting children in attaining academic success.
- Introduced students to concepts in algebra and reading to encourage recall of educational content.
- Built solid and trusting rapport with children and families, fostering trust and communication to meet case needs.
Education
ASRT - Radiologic Technology
Baptist Health System School of Health Professions
San Antonio, TX09.2021
Associate of Science - Nursing
St Phillips College
San Antonio, TX08.2018
Clinical Certified Medical Assistant - Medical Assisting
The Healthcare Institute
San Antonio, TX06.2017
High School Diploma -
Memorial High School San Antonio, Texas
San Antonio, TX07.2015
Skills
- Coordinating Drug Refills
- Routine Laboratory Testing
- Patient Relations
- Social Perceptiveness
- Updating Medical Records
- Problem Anticipation and Resolution
- EMR Systems
- Charting Expertise
- Medical Terminology
- Medication Side Effect Knowledge
- Vitals Collection and Documentation
- Effective Communicator
Accomplishments
- Successfully transitioned facility to use of Point Click Care (eMAR)
- Worked at full capacity in care while COVID began; was able to manage isolation and quarantine without an outbreak.
- Promoted to Assistant Lead Medical Coordinator
Certification
- CCMA - Certified Clinical Medical Assistant
- CPR Certified (pediatric and adult)
- Clinical and Medical-Prevention of Sexual Abuse: Brain, Body, Trauma
- Vaccine Storage and Handling (VFC)
- Common Mental Health and Behavioral Diagnosis
- Professional Ethics
- Crisis Prevention Intervention
Languages
Spanish
Native or Bilingual
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Medical Coordinator/Assistant Lead
Southwest Key Program
09.2019 - Current
Medical Assistant
San Antonio Oncology
01.2018 - 10.2018
Medical Assistant
Changing Seasons
04.2016 - 12.2017
Youth Care Worker
NISD
11.2015 - 12.2016
ASRT - Radiologic Technology
Baptist Health System School of Health Professions
Associate of Science - Nursing
St Phillips College
Clinical Certified Medical Assistant - Medical Assisting
The Healthcare Institute
High School Diploma -
Memorial High School San Antonio, Texas
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