Job Provided care for critical patients in a fast-paced Progressive Care Unit (PCU), assisting with vital signs, patient intake, and continuous safety monitoring.
Prepared patients for exams and procedures while communicating urgent changes to nurses and providers.
Used medical terminology and basic documentation to support efficient, team-based patient care.
Customer Service Supervisor/HR Assistant
Home Depot
04.2019 - 08.2025
Led and developed a high-performing team to enhance customer satisfaction and operational efficiency.
Handled customer inquiries and complaints, ensuring prompt and effective resolution to foster a positive shopping experience.
Collaborated with HR to recruit, train, and evaluate staff performance, fostering a supportive and productive work environment.
Implemented training programs focused on customer service excellence, improving team engagement and service delivery.
Registered Behavior Technician
Bio Behavioral Co
01.2024 - 11.2024
Assisted in the delivery of Applied Behavior Analysis (ABA) therapy to clients, supporting their individual treatment plans.
Monitored and recorded client progress, ensuring accurate documentation of treatment outcomes.
Collaborated with interdisciplinary teams to set attainable goals and objectives for client care and development.
Developed positive relationships with clients and families, promoting a supportive and engaging therapeutic environment.
Medical Assistant
Gastro Health
06.2023 - 11.2024
Provided direct support to physicians during patient examinations, ensuring a seamless flow of care.
Conducted vital signs assessments and documented patient histories accurately, aiding in timely diagnosis and treatment.
Coordinated patient scheduling and follow-up appointments, improving clinic efficiency and patient satisfaction.
Assisted in procedural preparation and patient education, fostering a comprehensive understanding of treatment plans.
Scribe
Scribe America Emergency Room
06.2023 - 01.2024
Documented patient encounters in real-time, ensuring comprehensive and accurate electronic medical records (EMR).
Collaborated with healthcare providers to enhance documentation efficiency and support quality patient care.
Developed a solid understanding of medical terminology and administrative procedures, optimizing communication within the healthcare team.
Maintained confidentiality and compliance with HIPAA regulations, safeguarding patient information.