Cindy Santes
Summary
Reliable Dental Assistant with almost 4 years of experience efficiently handling administrative tasks and assisting chairside with dental procedures. Expert in assisting surgical (both endodontic/periodontal procedures, setting up exam rooms, taking dental radiographs, Sterilizing instrument and handling dental surgical equipment and chairside support. Team-focused with commitment to providing exceptional care to all patients.
Overview
9
9
years of professional experience
Work History
Periodontal/Endodontic Dental Assistant
Pacific Service Health
05.2021 - Current
- Worked general practice for three months before switching over to their specialty department, as a traveling periodontal and endodontic dental assistant. From time to time, assist in general practice dentist during treatment.
- Setting up and sterilizing surgical instruments. Assisting surgical procedures such as osseous surgeries, extractions, tissue grafts, root canal procedures, all-on-fours, implants, etc.) and going over post operation surgical instructions.
- Removing sutures from post op patients, providing emotional support and physical assistance with older or medically unwell patients. Providing great patient care.
- Taking XCP x-rays, panoramic x-rays and CBCT(3D) scans.
- Working daily with different dental providers in both endodontic and periodontal teams.
- Taking patients medical history, allergies, medications, taking health vitals, and disinfecting/sanitizing rooms with proper PPE.
- Making order list and checking on supplies
- Streamlined dental imaging processes, producing high-quality radiographs for accurate diagnoses and timely treatments.
- Educated patients on proper oral hygiene techniques, promoting long-term dental health and minimizing future complications.
- Supported dentists during complex endodontic surgeries, ensuring successful treatment results.
- Increased efficiency in the dental office by managing appointments, maintaining records, and organizing supplies.
Assistant to Office Manager and Customer Service Rep
Caliber Collision
11.2019 - 04.2021
- Worked has an assistant to the office manager/customer service representative calling and managing in-tows and out-tows.
- Ordering parts and any other office supplies we would need, making appointments for customers, answering phones.
- Contributed to a positive work environment with strong interpersonal skills and proactive teamwork attitude.
- Traveled to other Caliber Collision locations to provide support during staff shortages.
- Transported repaired vehicles to customers' residences across Sacramento and the Bay Area.
- Assisted manager in all aspects of business operations.
- Answered incoming phone calls to process requests, transfer calls, or relay messages to appropriate personnel.
- Processed check payments efficiently to maintain accurate financial records.
- Safeguarded sensitive information through proper documentation handling, data entry, and record maintenance procedures.
- Demonstrated adaptability by quickly mastering new software applications for various tasks.
Kennel Assistant
Hatton Veterinary
02.2018 - 10.2019
- Assisted veterinary technicians and doctors in restraining animals during medical procedures.
- Stocked kennel and cleaning supplies to maintain proper inventory for daily performance.
- Assisted with grooming services such as bathing, brushing, nail trimming, and ear cleaning for improved pet hygiene and health.
- Managed challenging situations with distressed or aggressive animals using patience and appropriate restraint methods.
- Maintained detailed records of each animal''s care, including feeding schedules, exercise routines, and any special requirements.
- Mixed and administered special food formulas to individual animals based on unique dietary needs.
- Developed strong relationships with clients through open communication and trust-building interactions during drop-off and pick-up times.
- Completed animal intakes to board animals, labeling all home items and toys properly.
- Monitored animal behavior for signs of illness or distress, promptly reporting any concerns to management or veterinary staff.
- Walked animals on IV fluids, ensuring their comfort and safety.
- Ensured the safety and comfort of overnight patients by performing regular checks during graveyard shifts.
- Maintained cleanliness of surgical tools and prepared animals for euthanasia and surgical interventions.
Customer Service Representative
Covered California
03.2016 - 02.2018
- Worked split shifts and overtime during holidays
- Managed high-stress situations effectively in a call center, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Responded to customer requests for products, services, and company information.
- Worked split shifts and overtime during holidays to ensure seamless customer service.
- Made outbound calls to medical and healthcare providers to facilitate customer inquiries.
- Assisted customers with logging into their accounts and resolving access issues.
- Delivered dedicated support by managing and logging Spanish-language customer calls.
- Handled customer service interactions in Spanish, addressing client concerns and enhancing customer satisfaction.
Education
Associate of Science - Dental Assisting
Carrington College
Sacramento, CA02-2024
High School Diploma -
Laguna Creek High School
Elk Grove05-2015
Skills
- Fluent Speaking and Reading Spanish
- Word
- Excel
- PowerPoint
- Dental radiography proficiency
- Communication and interpersonal skills
- Infection control protocols
- Detail-oriented approach
- Customer service
- Multitasking Abilities
- Appointment scheduling
- Office administration
- Problem-solving
- Patient confidentiality adherence
Relevantstudiesandskills
Spanish, Fluent Speaking and Reading, MS Office Suite [Word, Excel, PowerPoint, Publisher, Access DB], Business Law, Academic Literacy and Humanities, Infectious Diseases
Languages
Spanish
Native or Bilingual
Timeline
Periodontal/Endodontic Dental Assistant
Pacific Service Health
05.2021 - Current
Assistant to Office Manager and Customer Service Rep
Caliber Collision
11.2019 - 04.2021
Kennel Assistant
Hatton Veterinary
02.2018 - 10.2019
Customer Service Representative
Covered California
03.2016 - 02.2018
Associate of Science - Dental Assisting
Carrington College
High School Diploma -
Laguna Creek High School
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