Summary
Overview
Work History
Education
Skills
Timeline
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Cynthia Scanlan

Peoria,AZ

Summary

Dynamic architect with a proven track record, including pioneering a structure on a Frank Lloyd Wright family residence. As a Disability Services Advisor at the University of Phoenix, I fostered client relationships while utilizing advanced CRM tools. Skilled in sustainable design and a motivated self-starter, I excel in delivering innovative solutions.

Overview

37
37
years of professional experience

Work History

Architect

Self-employeed
Phoenix, AZ
10.2014 - Current

Achieved distinction as the first to construct a structure on a Frank Lloyd Wright family residence. My work has twice been displayed at the Schemer Arts Center. Invented my own unique building blocks.

Disability Services Advisor

University of Phoenix
Phoenix, AZ
10.2009 - 05.2013
  • Maintained up-to-date knowledge on industry trends and regulations, ensuring accurate advice was provided to clients at all times.
  • Developed long-lasting relationships with clients to ensure consistent retention and loyalty.
  • Managed risk effectively by closely monitoring client portfolios and making timely adjustments.
  • Utilized advanced CRM tools to track client interactions efficiently while maintaining detailed records of their individual goals, preferences, and concerns.
  • Participated in ongoing professional development opportunities to stay current with industry trends and best practices.
  • Navigated complex regulatory requirements to ensure compliance in all advisory activities.
  • Enhanced advisor skills and knowledge through continuous professional development program, elevating service quality.
  • Collaborated with cross-functional teams to launch series of successful financial education seminars.

Academic Advisor

University of Phoenix
Phoenix, AZ
06.2007 - 09.2009
  • Received and reviewed transcripts to determine eligibility for admission to college or specific programs.
  • Managed caseloads effectively, prioritizing tasks based on urgency and importance while maintaining high-quality service delivery.
  • Provided support and guidance to students experiencing academic and personal troubles.
  • Developed strong relationships with students, providing mentorship and fostering personal growth.
  • Promoted campus resources such as tutoring services or counseling centers to help students overcome barriers to success.
  • Helped students with initial adjustment to university academic life and interpreted institutions policies and requirements.
  • Enhanced student success by developing and implementing comprehensive academic plans.
  • Conducted academic advisement services for students on reoccurring basis to maintain educational progression.
  • Served as a liaison between students, faculty, staff, and administration to address concerns or conflicts that arose during the course of study.
  • Assisted students in identifying career goals and aligning them with appropriate academic programs.
  • Provided ongoing support for students experiencing academic difficulties, resulting in improved performance.
  • Assisted students in selecting courses to align with interests and abilities.
  • Assisted in the development of academic policies and procedures, promoting consistency across departments.
  • Improved retention rates by providing personalized guidance to students at various stages of their academic journey.
  • Collaborated with faculty members to develop targeted interventions for academically at-risk students.
  • Answered student inquiries and resolved problems related to curriculum and course prerequisites.
  • Participated in professional development activities to stay current on best practices in higher education advising.
  • Maintained accurate records of student progress, ensuring timely updates and interventions as needed.
  • Monitored student progress to drive successful academic outcomes.
  • Worked with individuals to help understand and overcome personal, social or behavioral problems affecting educational or vocational situations.
  • Delivered supportive and knowledgeable counseling to students with academic or personal concerns.
  • Helped students develop organizational, time management and study skills.
  • Developed and implemented student guidance plans to foster academic success.

Server

Spaghetti Warehouse
Fort Worth, TX
05.1992 - 05.1996

Preformed both server and host roles. Seating customers, extensive multitasking while serving delicious food.

Team Member

Baskin Robbins
Denton, TX
05.1992 - 05.1994

Delivered engaging and enjoyable experiences while crafting a variety of tasty treats.

Team Member

Baskin Robbins
Fort Worth, TX
01.1989 - 03.1990
  • Kept work areas clean, organized, and safe to promote efficiency and team safety.
  • Learned all required tasks quickly to maximize performance.
  • Worked scheduled shifts and remained available to work during coworker absences, holidays, and busy periods.
  • Contributed to team success by completing jobs quickly and accurately.
  • Contributed to a positive work environment by consistently demonstrating professionalism, adaptability, and strong interpersonal skills.
  • Addressed and resolved customer complaints in polite and professional manner.
  • Operated register to process payments and collect cash payment for order totals.
  • Developed strong customer service and product knowledge skills to enhance individual and team performance.
  • Maintained productive, efficient approach to all tasks.
  • Developed strong cooperative relationships with coworkers and managers.
  • Assisted with inventory counts and stocking of merchandise.
  • Provided exceptional support to colleagues by sharing knowledge, offering assistance, and fostering teamwork.
  • Fostered positive work environment, leading by example and offering support to team members as needed.
  • Ensured compliance with health and safety regulations, conducting regular checks and staff training.

Education

Bachelor of Arts - Psychology

University of North Texas
Denton, TX

Skills

  • Architectural visualization
  • Space planning
  • Design development
  • Site analysis
  • Freehand sketching
  • Interior design
  • Technical architecture design
  • Sustainable design
  • Material selection
  • Motivated self-starter
  • Sustainable building concepts
  • Historic preservation

Timeline

Architect

Self-employeed
10.2014 - Current

Disability Services Advisor

University of Phoenix
10.2009 - 05.2013

Academic Advisor

University of Phoenix
06.2007 - 09.2009

Server

Spaghetti Warehouse
05.1992 - 05.1996

Team Member

Baskin Robbins
05.1992 - 05.1994

Team Member

Baskin Robbins
01.1989 - 03.1990

Bachelor of Arts - Psychology

University of North Texas
Cynthia Scanlan