Cindy Schultz
Garner,NC
Summary
Highly-motivated with the desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. Hard working with customer service, multitasking and time management abilities. Devoted to giving every customer a positive and memorable experience. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.
Overview
21
21
years of professional experience
Work History
Pet Care and Sitting Services
Self Employed Services
Garner, NC
05.2013 - Current
- Provided excellent customer service to all pet owners.
- Assisted customers with selecting the appropriate food, toys, treats, and other pet supplies
- Educated customers about proper nutrition for their pets based on breed and age requirements.
- Answered phone calls from customers regarding their pet's needs or concerns.
- Responded promptly to customer inquiries via email or social media platforms.
- Developed relationships with pet owners through regular follow-up communication.
- Organized documents related to pet care in an efficient manner.
- Delivered excellent service to pet owners to drive repeat business..
- Calculated payments by keeping accurate daily log of time spent with dogs, detailing activities and services provided.
- Communicated positively with clients to understand and meet pets' unique needs.
- Submitted reports with photo updates to keep pet parents informed.
- Followed precise feeding instructions and schedules for animals under care.
Saltwater Aquarium Maintenance
Self Employed Services
Garner, NC
09.2009 - Current
- Regularly inspected and monitored the health of freshwater and saltwater aquariums, fish, and other aquatic life.
- Maintained water chemistry levels to ensure a healthy environment for the fish.
- Performed routine maintenance tasks on tanks such as cleaning filters and gravel vacuuming.
- Provided advice to customers regarding selection of fish species, tank size, and equipment needs.
- Assisted with setup of new aquariums including installation of filtration systems, pumps, lighting systems, and other necessary components.
- Responded promptly to customer inquiries about product availability or special orders.
- Maintained accurate and thorough records of fish stock, documenting feeding activities, growth patterns and identified diseases.
- Followed precise feeding instructions and schedules for animals under care.
- Delivered excellent service to pet owners to drive repeat business.
- Adhered to pet care plans, medication requirements and dietary restrictions as part of quality care.
- Assessed animals for injury and illness.
Child Care Service
Self Employed Services
Garner, NC
09.2012 - 03.2023
- Organized activities to stimulate physical, mental and emotional growth of the children.
- Developed daily schedules with designated playtime, meals, rest periods and outdoor activities.
- Maintained cleanliness of the facility by performing light housekeeping tasks like sweeping, mopping, vacuuming.
- Encouraged good behavior among the children by setting clear rules and expectations.
- Managed difficult behaviors of children by remaining patient and calm.
- Informed parents about their children's daily activities including eating habits, moods.
- Provided assistance with homework assignments when needed.
- Ensured safety at all times while supervising outdoor playtime activities.
- Responded quickly to any medical emergencies that may arise.
Co-Owner and Manager
Down Under Saltwater DBA CoralsNCritters
Garner, NC
04.2009 - 11.2015
- Identified new opportunities for growth, expansion, and diversification.
- Negotiated contracts with vendors and suppliers.
- Maintained relationships with existing clients by providing superior customer service.
- Implemented quality assurance processes to ensure product excellence.
- Ensured compliance with local, state, and federal regulations.
- Oversaw project execution, phase progress, workmanship and team performance to drive on-time completion of deliverables.
- Oversaw staff hiring, initiating new training and scheduled processes to streamline operations.
- Analyzed client business needs and assisted in determining appropriate resources and strategies.
- Kept records for production, inventory, income and expenses.
- Determined pricing for products or services based on costs and competition.
- Managed operations budgeting, accounts payable and accounts receivable and payroll.
- Resolved issues quickly through meticulous research and quick decision-making..
- Conferred with customers to understand needs and finalize purchase orders.
- Kept up-to-date on regulatory changes affecting business operations.
- Established favorable relationships with vendors and contractors, facilitating contract negotiation and development of marketing and sales strategies..
- Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
Office Manager
ING
Grand Rapids, MI
04.2003 - 11.2007
- Developed and implemented office policies and procedures.
- Assisted with the preparation of budgets, forecasts and financial statements.
- Provided administrative support to management team including preparing reports and presentations.
- Created spreadsheets in Excel to track data such as vacation requests, sick days
- Answered phone calls, responded to emails, routed mail and coordinated courier services.
- Resolved customer inquiries in a timely manner while maintaining positive relationships with clients.
- Managed front desk operations including greeting visitors, answering questions or directing them to appropriate personnel.
- Oversaw receiving and organizing correspondence, answering and forwarding calls and creating business letters and records.
- Reviewed files and records to obtain information and respond to requests.
- Used judgment and initiative in handling confidential matters and requests.
- Elevated customer satisfaction ratings by promptly resolving client and case issues.
- Automated office operations for managing client correspondence, payment schedules and data communications.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Resolved customer inquiries and complaints requiring management-level escalation.
- Reviewed completed work to verify consistency, quality and conformance.
Education
High School Diploma -
Sault Area High School
Sault Ste. Marie, MI06-1988
Skills
- Observational Skills
- Client Communication
- Customer Service
- Progress Documentation
- Dependable and Responsible
- Problem Identification
- Problem-Solving Abilities
- Microsoft Office
- Problem-Solving Aptitude
- Time Management Abilities
- Time Management
- Written Communication
- Professionalism
- Attention to Detail
- Professional Demeanor
References
References available upon request.
Timeline
Pet Care and Sitting Services
Self Employed Services
05.2013 - Current
Child Care Service
Self Employed Services
09.2012 - 03.2023
Saltwater Aquarium Maintenance
Self Employed Services
09.2009 - Current
Co-Owner and Manager
Down Under Saltwater DBA CoralsNCritters
04.2009 - 11.2015
Office Manager
ING
04.2003 - 11.2007
High School Diploma -
Sault Area High School
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