Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Cindy Scott

Chattanooga,TN

Summary

Adept at business management and cake decorating, I leveraged attention to detail and professionalism to enhance client satisfaction at Self Employed, achieving a loyal clientele base. My blend of excellent time management and creative skills drove significant improvements in service delivery and operational efficiency. I am self driven. always ready to learn and want to make someone happy. I take pride in my work ethic and know there is always room for improvement.

Overview

37
37
years of professional experience
1
1
Certification

Work History

Hairstylist

Self Employed
07.2007 - Current
  • Processed payments, entering sales in register for prompt customer service.
  • Scheduled customer appointments and rearranged individual time slots to meet demand.
  • Built a loyal clientele through exceptional customer service and attention to detail in styling techniques.
  • Enhanced client satisfaction by providing personalized haircuts, styling, and color services.
  • Built strong and lasting rapport with clients through consistent delivery of requested services and exceptional results.
  • Offered professional cuts, color services and extensions to salon customers.
  • Resolved guest complaints about service or style.
  • Counted and documented opening and closing cash amounts daily.
  • Consistently maintained cleanliness of the workspace, ensuring a safe and welcoming environment for clients.
  • Conducted thorough consultations with each client before beginning any service, ensuring clear communication regarding desired outcomes.
  • Successfully managed a high volume of clients during peak hours while maintaining a calm and efficient demeanor.
  • Achieved consistent positive feedback from clients regarding their experience at the salon due in part to attentive listening skills during consultations.
  • Styled hair, makeup and nails for customers for special events and occasions.
  • Educated clients about products and self-maintenance for healthy hair based on needs and preferences.
  • Evaluated client needs and recommended treatments and strategy to achieve desired results while maintaining hair health.
  • Stayed updated on current hair trends and techniques to make customers look fashionable and increase satisfaction.
  • Answered phone calls and emails to schedule client appointments.
  • Utilized latest techniques in balayage, ombre, highlights and color correction.
  • Trimmed, cut, and shaped hair and hairpieces based on customer preference.
  • Completed safety training and certifications to minimize risk of infection or injury to customers.
  • Mixed pigments and used proper techniques to achieve desired color.
  • Distributed business cards outside of salon to generate new business.
  • Attended hair shows, classes and seminars to stay up-to-date on latest trends.
  • Maintained clean and organized work station, complying with health and safety standards.
  • Managed inventory of hair care products and tools, ensuring availability of necessary items.
  • Conducted hair and scalp analysis to recommend suitable treatments, improving hair health.
  • Self-motivated, with a strong sense of personal responsibility.
  • Worked effectively in fast-paced environments.
  • Skilled at working independently and collaboratively in a team environment.
  • Proven ability to learn quickly and adapt to new situations.
  • Excellent communication skills, both verbal and written.
  • Demonstrated respect, friendliness and willingness to help wherever needed.
  • Passionate about learning and committed to continual improvement.
  • Managed time efficiently in order to complete all tasks within deadlines.
  • Worked flexible hours across night, weekend, and holiday shifts.
  • Organized and detail-oriented with a strong work ethic.
  • Paid attention to detail while completing assignments.
  • Used critical thinking to break down problems, evaluate solutions and make decisions.
  • Proved successful working within tight deadlines and a fast-paced environment.
  • Developed and maintained courteous and effective working relationships.
  • Demonstrated strong organizational and time management skills while managing multiple projects.

Assistant General Manager

Mary Harb
01.2022 - 04.2023
  • Handled cash accurately and prepared deposits.
  • Motivated, trained, and disciplined employees to maximize performance.
  • Assisted in recruiting, hiring and training of team members.
  • Scheduled employees for shifts, taking into account customer traffic and employee strengths.
  • Resolved problems promptly to elevate customer approval.
  • Increased customer satisfaction by addressing and resolving concerns in a timely manner.
  • Monitored facility maintenance needs, coordinating repairs and upgrades as necessary to keep operations running smoothly.
  • Oversaw inventory management processes to maintain proper stock levels and minimize spoilage or waste.
  • Analyzed customer feedback data to identify areas of improvement and develop solutions.
  • Reported issues to higher management with great detail.
  • Interacted well with customers to build connections and nurture relationships.
  • Oversaw inventory by ordering precise quantities of stock and executing corrective actions to drive profitability.
  • Managed team schedule with eye for coverage needs and individual strengths.
  • Assisted in the recruitment, hiring, and onboarding process for new employees to build a skilled workforce committed to excellence in service delivery.
  • Enhanced communication among team members through regular meetings, promoting an open dialogue about challenges and opportunities for improvement.
  • Ensured compliance with all health department regulations by implementing strict sanitation guidelines throughout the establishment.
  • Led team to achieve record-high customer satisfaction scores through dedicated service and attention to detail.
  • Resolved customer complaints with professionalism, restoring trust and loyalty.
  • Self-motivated, with a strong sense of personal responsibility.
  • Worked effectively in fast-paced environments.
  • Skilled at working independently and collaboratively in a team environment.
  • Proven ability to learn quickly and adapt to new situations.
  • Excellent communication skills, both verbal and written.
  • Worked well in a team setting, providing support and guidance.
  • Demonstrated respect, friendliness and willingness to help wherever needed.
  • Assisted with day-to-day operations, working efficiently and productively with all team members.
  • Passionate about learning and committed to continual improvement.
  • Worked flexible hours across night, weekend, and holiday shifts.
  • Managed time efficiently in order to complete all tasks within deadlines.
  • Organized and detail-oriented with a strong work ethic.
  • Paid attention to detail while completing assignments.
  • Used critical thinking to break down problems, evaluate solutions and make decisions.
  • Strengthened communication skills through regular interactions with others.
  • Adaptable and proficient in learning new concepts quickly and efficiently.
  • Learned and adapted quickly to new technology and software applications.
  • Proved successful working within tight deadlines and a fast-paced environment.
  • Developed and maintained courteous and effective working relationships.
  • Demonstrated strong organizational and time management skills while managing multiple projects.

Home Care Provider

Susan Degraff
02.2021 - 12.2022
  • Traveled to clients' homes to complete healthcare services and promote continuity of care.
  • Performed laundry, grocery shopping and other light housekeeping duties as instructed by client.
  • Supported families through difficult times by offering emotional support and education on important care tasks.
  • Assisted patients with self-administered medications.
  • Assisted patients with dressing, grooming and feeding needs, helping to overcome, and adapt to mobility restrictions.
  • Assisted patients with handling daily chores and errands by transporting to appointments, cleaning personal spaces, and purchasing supplies.
  • Helped patients safely transition between sleeping surfaces and mobility assistance such as wheelchairs by providing consistent support.
  • Facilitated recovery by assisting patients with physical therapy exercises and mobility support.
  • Enhanced patient comfort by providing compassionate and attentive care tailored to individual needs.
  • Communicated regularly with clients' families to provide updates on health and wellbeing.
  • Transported clients for medical and personal outings.
  • Helped patients maintain personal hygiene through bathing, grooming, and toileting assistance when necessary for dignity preservation.
  • Maintained a clean and safe home environment for patients, reducing falls and accidents.
  • Assisted clients with daily living activities, enhancing their independence and quality of life.
  • Improved patient well-being by providing compassionate and attentive personal care.
  • Safely transferred patients using appropriate equipment such as Hoyer lifts or gait belts minimizing injury risks.
  • Self-motivated, with a strong sense of personal responsibility.
  • Worked effectively in fast-paced environments.
  • Proven ability to learn quickly and adapt to new situations.
  • Excellent communication skills, both verbal and written.
  • Demonstrated respect, friendliness and willingness to help wherever needed.

In-Home Child Caregiver

Self Employed
09.2005 - 07.2007
  • Established positive relationships with children by engaging in interactive play sessions and offering emotional support as needed.
  • Managed daily routines, including meal preparation, bathing, dressing, and bedtime rituals to maintain consistency for the children.
  • Responded to inquiries from parents and guardians.
  • Developed lessons and activities to promote children's physical and emotional development.
  • Provided transportation to school events, extracurricular activities, and appointments while ensuring timely arrivals.
  • Organized creative arts projects that encouraged self-expression and exploration through various mediums such as painting or music making.
  • Ensured a safe and nurturing environment by childproofing the home and monitoring play areas.
  • Administered medications, maintained records, and coordinated medical appointments for the proper care of children.
  • Assisted in potty training and toilet hygiene.
  • Helped children develop motor skills in preparation for preschool and kindergarten.
  • Read stories, sang songs and facilitated creative play.
  • Provided emergency care during unforeseen events or circumstances, ensuring the safety and well-being of all parties.
  • Instructed children in crafts and other activities to promote gross and fine motor skills.
  • Encouraged outdoor exploration through nature walks or visits to local parks while discussing environmental awareness topics relevant to their age group.

Bank Teller

United Missouri Bank
03.2003 - 09.2005
  • Developed strong relationships with customers, promoting bank products and services tailored to individual needs.
  • Conducted regular audits of cash drawers, ensuring compliance with internal controls and regulatory requirements.
  • Answered customer inquiries regarding account balances, transaction history, services charges, and interest rates.
  • Processed customer transactions promptly, minimizing wait times.
  • Educated customers on use of banking website and mobile apps.
  • Served as primary point of contact for customers, providing assistance with account maintenance and transactions.
  • Balanced cash drawer daily and resolved discrepancies to provide accurate data regarding cash flow.
  • Maintained friendly and professional customer interactions.
  • Executed wire transfers, stop payments and account transfers.
  • Assisted customers with banking needs and inquiries.
  • Balanced ATM machines daily as part of routine maintenance tasks, ensuring optimal functioning and reliability for customers'' use.
  • Educated customers on online banking and mobile banking applications.
  • Cross-sold credit cards, loans and other bank products.
  • Disbursed cash and checks accurately while maintaining security of cash drawers.
  • Promoted a welcoming atmosphere in the branch by greeting customers warmly upon arrival and addressing them by name when possible.
  • Managed high-volume transactions efficiently while maintaining attention to detail, ensuring accurate processing for customers.
  • Improved customer satisfaction by providing efficient and accurate transaction processing.
  • Maintained cash drawer accuracy by conducting regular audits and implementing effective cash handling practices.
  • Answered telephone inquiries on checking and savings accounts, loans, and lines of credit.
  • Increased cross-selling opportunities by identifying customer needs and recommending appropriate banking products or services.
  • Demonstrated adaptability during peak business hours by multitasking and prioritizing tasks to maintain efficiency and quality of service.
  • Referred customers to other banking departments for specialized services.
  • Processed applications for new accounts.
  • Performed account maintenance by closing out accounts and changing customer addresses.
  • Self-motivated, with a strong sense of personal responsibility.
  • Worked effectively in fast-paced environments.
  • Skilled at working independently and collaboratively in a team environment.
  • Proven ability to learn quickly and adapt to new situations.
  • Excellent communication skills, both verbal and written.
  • Worked well in a team setting, providing support and guidance.
  • Demonstrated respect, friendliness and willingness to help wherever needed.
  • Passionate about learning and committed to continual improvement.
  • Managed time efficiently in order to complete all tasks within deadlines.

Office Manager

Dirt Buster Construction
05.2001 - 03.2003
  • Managed phone and email correspondence and handled incoming and outgoing mail and faxes.
  • Responded to inquiries from callers seeking information.
  • Provided clerical support to company employees by copying, faxing, and filing documents.
  • Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
  • Maintained confidentiality while handling sensitive information related to personnel matters or company projects.
  • Reduced office supply costs through diligent inventory management and vendor negotiations.
  • Provided excellent customer service through prompt response to inquiries, resolving issues quickly and professionally.
  • Entered data into system and updated customer contacts with information to keep records current.
  • Updated spreadsheets and databases to track, analyze, and report on performance and sales data.
  • Maintained electronic filing systems and categorized documents.
  • Recorded new hires, transfers, terminations, changes in job classifications and merit increases to main human resources files.
  • Assisted coworkers and staff members with special tasks on daily basis.
  • Managed filing system, entered data and completed other clerical tasks.
  • Generated paper checks for employees and printed stubs for associates who received direct deposits to complete payroll distribution.
  • Uploaded time records into computer system and made adjustments to create accurate database for payroll processing functions.
  • Calculated deductions and processed payroll for employees.
  • Processed payroll garnishments such as tax liens and child support.
  • Performed calculations in overtime, vacation, and sick hours to provide accurate data to payroll processing database.
  • Streamlined timekeeping procedures through the implementation of an automated system that accurately tracked employee hours worked for more efficient payroll processing.
  • Prepared and filed accurate and timely payroll tax returns and other related reports to comply with tax laws and regulations.
  • Self-motivated, with a strong sense of personal responsibility.
  • Worked effectively in fast-paced environments.
  • Skilled at working independently and collaboratively in a team environment.
  • Proven ability to learn quickly and adapt to new situations.
  • Excellent communication skills, both verbal and written.
  • Passionate about learning and committed to continual improvement.
  • Managed time efficiently in order to complete all tasks within deadlines.
  • Paid attention to detail while completing assignments.
  • Learned and adapted quickly to new technology and software applications.

Housekeeper

Galena Post Office
06.1999 - 09.1999
  • Maintained a spotless environment for guests through diligent daily housekeeping tasks.
  • Removed trash, debris and other waste materials from premises.
  • Cleaned and polished glass doors, mirrors and other surfaces to maintain professional appearance.
  • Maintained a well-organized storage area for cleaning supplies to ensure easy access and efficient use of materials.
  • Enhanced workplace cleanliness by performing thorough daily cleaning tasks, including sweeping, mopping, and dusting.
  • Maintained cleanliness of restrooms by washing down and properly sanitizing walls, floors and toilets.
  • Used time management and efficient cleaning methods to meet deadlines.
  • Cleaned and maintained lobbies, offices and other common areas in commercial buildings.
  • Performed daily facility checklists for cleaning floors, wiping down glass entryways and collecting trash.
  • Identified repair needs and major maintenance concerns, and escalated issues to management.
  • Handled equipment, chemicals, and materials properly and with caution.

Head Teller

Community Bank & Trust
07.1999 - 05.2001
  • Assisted customers with banking needs and inquiries.
  • Answered inquiries regarding checking and savings accounts and other related products.
  • Managed high-volume cash transactions daily, maintaining accuracy and efficiency under pressure.
  • Balanced cash drawers consistently at end-of-day without discrepancies, ensuring accuracy in all transactions processed throughout the day.
  • Enforced compliance with bank regulations and policies to reduce financial risks.
  • Executed wire transfers, stop payments and account transfers.
  • Created teller schedule to keep weekly and weekend shifts properly staffed.
  • Provided customers with appropriate literature on banking products and services.
  • Mentored newly hired team members on appropriate responses to patron questions.
  • Replenished ATM funds in empty canisters prior to validation process.
  • Received car loan, home loan, and other payments and posted to accounts.
  • Verified amount of cash in cash drawer against day's receipts, quickly identifying errors.
  • Enhanced customer satisfaction by providing efficient and accurate transaction services.
  • Collaborated with branch management to develop strategies for reaching sales targets and improving overall performance.
  • Oversaw currency shipments and deposits while adhering to strict safety guidelines.
  • Contributed to the achievement of branch sales goals by identifying opportunities for additional product offerings based on customer needs.
  • Implemented cross-selling techniques to promote bank products, contributing to increased revenue generation.
  • Recognized and prevented fraudulent activities and suspicious transactions.
  • Referred customers to other banking departments for specialized services.
  • Maintained friendly and professional customer interactions.
  • Processed applications for new accounts.
  • Managed cash inventory, ensuring accurate balancing of the vault and individual teller drawers daily.
  • Self-motivated, with a strong sense of personal responsibility.
  • Worked effectively in fast-paced environments.
  • Skilled at working independently and collaboratively in a team environment.
  • Proven ability to learn quickly and adapt to new situations.
  • Excellent communication skills, both verbal and written.

Paraprofessional

USD 499
08.1987 - 05.1999
  • Assisted in the collection and analysis of data on student performance, contributing to ongoing progress monitoring efforts.
  • Helped teacher prepare instructional material and displays.
  • Delivered personalized educational, behavioral, and emotional support to individual students to enable positive learning outcomes.
  • Kept classrooms clean, neat, and properly sanitized for student health and classroom efficiency.
  • Monitored students on field trips, handling roll call, and group movement to keep youths safe in public settings.
  • Assisted classroom teacher in supervising snack time and indoor and outdoor play.
  • Supervised students during non-instructional periods such as lunch, recess, or field trips, ensuring safety at all times.
  • Collaborated with teachers to develop and implement individualized education plans for students with special needs.
  • Assisted in the administration of standardized testing, ensuring accurate assessment of student performance levels.
  • Enhanced student support by delivering one-on-one and small group assistance in various subjects.
  • Improved classroom management by assisting teachers with behavioral interventions and monitoring student progress.
  • Enforced rules and instructions to maintain discipline.
  • Collaborated with instructors to develop engaging lesson plans.
  • Helped teachers manage bus loading and unloading.
  • Cleaned, organized and restocked classrooms for upcoming classes.
  • Took part in professional development workshops to boost skills.
  • Graded and provided feedback on assignments.
  • Administered tests and assessments to evaluate student progress and performance.
  • Assisted teachers in the development of engaging lesson materials aligned with curriculum standards for various subject areas.
  • Monitored students in computer lab to enforce proper use of resources.
  • Assisted with school field trips and special events by collecting permission slips and payments.
  • Stepped into non-classroom environments such as libraries to help staff manage demand.
  • Fostered positive learning environment, managing classroom behavior effectively.
  • Facilitated small group tutoring sessions for students struggling in math and reading.
  • Developed and maintained positive relationships with students, parents, and staff, enhancing school community.
  • Provided one-on-one support to students with special needs, fostering supportive learning environment.
  • Coordinated with teachers to monitor student progress, identifying areas for improvement.
  • Participated in professional development workshops, continuously improving teaching skills.
  • Engaged with students during extracurricular activities, supporting their interests beyond classroom.
  • Supported teachers in grading assignments, ensuring timely feedback for students.
  • Self-motivated, with a strong sense of personal responsibility.
  • Worked effectively in fast-paced environments.
  • Skilled at working independently and collaboratively in a team environment.
  • Proven ability to learn quickly and adapt to new situations.
  • Excellent communication skills, both verbal and written.
  • Worked well in a team setting, providing support and guidance.
  • Passionate about learning and committed to continual improvement.

Education

Licensed - Hair & Nails

New Dimensions
Joplin, MO
05-2007

High School Diploma -

Galena High School
Galena, KS
05-1981

Skills

    Highly motivated self-starter

  • Business management
  • Attention to detail
  • Professionalism and courtesy
  • Data entry efficiency
  • Excellent time management skills
  • Cash handling and management
  • Icings and fondant

Certification

  • Cosmetology License - [State] Board of Cosmetology.
  • Nail Technician License - [State] Board of Cosmetology.
  • Advanced Waxing Techniques Certificate – Specialty waxing education providers.

Timeline

Assistant General Manager

Mary Harb
01.2022 - 04.2023

Home Care Provider

Susan Degraff
02.2021 - 12.2022

Hairstylist

Self Employed
07.2007 - Current

In-Home Child Caregiver

Self Employed
09.2005 - 07.2007

Bank Teller

United Missouri Bank
03.2003 - 09.2005

Office Manager

Dirt Buster Construction
05.2001 - 03.2003

Head Teller

Community Bank & Trust
07.1999 - 05.2001

Housekeeper

Galena Post Office
06.1999 - 09.1999

Paraprofessional

USD 499
08.1987 - 05.1999

Licensed - Hair & Nails

New Dimensions

High School Diploma -

Galena High School

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