Cindy Serna
Corpus Christi,TX
Summary
Successful leader with more than 8 years in business and known for effective problem-solving abilities.
Overview
8
8
years of professional experience
Work History
Substitute Teacher
St Pius X Primary School
Corpus Christi, TX
03.2022 - Current
- Followed classroom plans left by class teacher to continue student education and reinforce core concepts.
- Upheld classroom routines to support student environments and maintain consistent schedules.
- Kept students on-task with proactive behavior modification and positive reinforcement strategies.
Medical Biller
Dr. Jose Trevino
Corpus Christi, TX
10.2021 - Current
- Handled billing for provider
- ICD-10 coding
- CPT code modifiers
- Billing codes
Office Manager
Dr, Trevino
Corpus Christi, TX.
01.2015 - 10.2021
- Trained and mentored administrative staff members in company policies, daily task execution and industry best practices
- Coordinated office activities and operations to secure efficiency and compliance with company policies
- Elevated customer satisfaction ratings by resolving client and case issues effectively
- Conducted staff performance evaluations to monitor progress and individual skills
- Scheduling and calendar management
Counselor
ASJ
Corpus Christi, TX
01.2014 - 01.2015
- Identified risk and resiliency factors within individuals and developed strategies for intervention
- Used cognitive behavior therapy to assist clients in recognizing and redirecting poor habits.
- Assessed clinical risk and danger to children and families and determined appropriate level of response and intervention.
- Provided individual counseling services
- Followed all state laws
Education
Teacher Certification - Elementary School Teaching
ESC Region 2
Corpus Christi, TXMaster of Arts - Community Counseling
St Mary's University
05.2014
Bachelor of Arts - Psychology
The University of Texas
05.2012
Skills
- Behavior Management
- Instructional Strategies
- Enforcing Classroom Rules
- Materials Distribution
- Lesson Plan Implementation
- Cultural Awareness
- Instructional Materials Creation
- Student-Centered Learning
- Differentiated Instruction
- Differentiated Learning Techniques
- Student Motivation and Engagement
- Group Learning Mechanics
- Positive Reinforcement Methods
- Active Participation
- Behavior Modification Techniques
- Classroom Management Techniques
Additional Information
Trained in suicide prevention, autism, and child abuse.
Girl scout troop leader
Responsible for organizing activities for the troop that addresses goals, interests, and needs.
Responsible for communicating with parents and guardians
Responsible complying with all policies, procedures, and guidelines of Girl Scout Council of Colonial Coast
Bible Group Leader
Responsible for maintaining confidentiality of the group
Responsible for communicating the bible lesson with the group
Timeline
Substitute Teacher
St Pius X Primary School
03.2022 - Current
Medical Biller
Dr. Jose Trevino
10.2021 - Current
Office Manager
Dr, Trevino
01.2015 - 10.2021
Counselor
ASJ
01.2014 - 01.2015
Teacher Certification - Elementary School Teaching
ESC Region 2
Master of Arts - Community Counseling
St Mary's University
Bachelor of Arts - Psychology
The University of Texas
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