Summary
Overview
Work History
Education
Skills
Timeline
Generic

Cindy Sheldon

Las Vegas,NV

Summary

Adept at enhancing tenant satisfaction and streamlining lease processes, I excelled in customer service and CRM software management during my tenure at Career Strategies Inc. My proactive approach in property tours and application processing significantly boosted leasing efficiency, showcasing my ability to blend interpersonal skills with technical expertise.

Overview

6
6
years of professional experience

Work History

Leasing Consultant

Career Strategies Inc
01.2024 - Current
  • Delivered informative property tours to prospective residents, highlighting unique amenities and features tailored to their needs.
  • Assisted prospective tenants in paperwork completion and other logistics to facilitate smooth move-in processes.
  • Facilitated smooth move-ins for new residents by preparing lease agreements and coordinating logistics efficiently.
  • Conducted thorough market research to stay informed of current trends and competitor offerings.
  • Verified tenant incomes and other information before accepting lease applications.
  • Increased tenant satisfaction by promptly addressing concerns and resolving issues.
  • Responded to requests and scheduled appointments for property showings.
  • Provided exceptional customer service, addressing inquiries in a timely manner to maintain positive relationships with tenants.
  • Greeted clients, showed apartments, and prepared leases.

Leasing Consultant

Career Strategies Inc
03.2023 - 01.2024
  • Managed move-in and move-out processes efficiently, minimizing vacancies by coordinating unit turnovers quickly and effectively.
  • Collected monthly rent payments and other fees, always properly recording, and processing money.
  • Resolved conflicts between tenants regarding noise, encroachments, and parking.
  • Provided exceptional customer service by promptly responding to inquiries and addressing concerns from both current residents and prospective clients alike.
  • Maintained meticulous records of lease agreements, rental payments, and other relevant documentation to ensure accurate financial reporting and tracking.
  • Conducted comprehensive background checks on prospective tenants to minimize risk and maintain a safe living environment for all residents.
  • Assisted residents in understanding their rental contracts, handling disputes professionally while mediating fair resolutions between parties involved.
  • Optimized tenant retention rates through proactive communication and attentive customer service, creating a sense of loyalty among residents.
  • Greeted clients, showed apartments, and prepared leases.
  • Responded to requests and scheduled appointments for property showings.
  • Verified tenant incomes and other information before accepting lease applications.
  • Distributed and followed up on tenant renewal notices.
  • Assisted prospective tenants in paperwork completion and other logistics to facilitate smooth move-in processes.
  • Conducted property showings to highlight features, answer questions, and redirect concerns to close contracts.
  • Collected rent and tracked resident payments and information in computer system.
  • Coordinated appointments to show marketed properties.

Leasing Consultant

PMA Companies
12.2018 - 02.2021
  • Delivered informative property tours to prospective residents, highlighting unique amenities and features tailored to their needs.
  • Assisted prospective tenants in paperwork completion and other logistics to facilitate smooth move-in processes.
  • Facilitated smooth move-ins for new residents by preparing lease agreements and coordinating logistics efficiently.
  • Verified tenant incomes and other information before accepting lease applications.
  • Increased tenant satisfaction by promptly addressing concerns and resolving issues.
  • Responded to requests and scheduled appointments for property showings.
  • Provided exceptional customer service, addressing inquiries in a timely manner to maintain positive relationships with tenants.
  • Greeted clients, showed apartments, and prepared leases.
  • Ensured compliance with fair housing laws, keeping detailed records of all tenant interactions and transactions.
  • Assisted with property management tasks, ensuring timely completion of maintenance requests and rent collections.
  • Inspected properties before and after new tenant move-ins to schedule maintenance, cleaners, and other services.
  • Collected rent and tracked resident payments and information in computer system.
  • Coordinated closely with maintenance staff to ensure apartment units were prepared for new occupants in a timely manner.
  • Collaborated with team members to consistently provide a seamless leasing experience for all clients.
  • Distributed and followed up on tenant renewal notices.
  • Collected monthly rent payments and other fees, always properly recording, and processing money.
  • Responded to messages and inquiries from various parties and used well-developed active listening and open-ended questioning skills to promote quick issue resolution.
  • Conducted property showings to highlight features, answer questions, and redirect concerns to close contracts.
  • Maintained organized files on all current and past tenants, allowing for efficient retrieval of information when needed.
  • Coordinated appointments to show marketed properties.
  • Collected and maintained careful records of rental payments and payment dates.

Education

High School Diploma -

Saint Mary's High School
Dickinson, ND

Skills

  • Customer Service
  • Fair Housing Regulations
  • Building rapport
  • Customer service expertise
  • Lease Agreements
  • File Management
  • CRM Software
  • Phone and Email Etiquette

Timeline

Leasing Consultant

Career Strategies Inc
01.2024 - Current

Leasing Consultant

Career Strategies Inc
03.2023 - 01.2024

Leasing Consultant

PMA Companies
12.2018 - 02.2021

High School Diploma -

Saint Mary's High School

Similar Profiles

CREATE PROFILE
Cindy Sheldon