Cindy Shellenberger

Reliable and adaptable candidate with strong problem-solving and task prioritization skills, ready to take on challenges in a position that contributes to team success. Demonstrated talent and proficiency in completing daily assignments and actively contributing to overall team success. Known for willingly accepting any task and swiftly adapting to new needs and case files. Effective coordination with witnesses and experts enhances ability to efficiently meet objectives. Detail-oriented team player with strong organizational skills, able to handle multiple projects simultaneously with a high degree of accuracy. Seeking a full-time position that offers professional challenges utilizing interpersonal skills, excellent time management, and problem-solving skills. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Motivated Paralegal continually improving and extending personal skills and knowledge to attain increased responsibility and opportunities for professional growth. Successful at thriving in high-stress, high-pressure environments and situations involving constant change and vast ambiguity in data and instruction. Results-driven professional skilled in researching legal case information and preparing necessary correspondence with a strong understanding of legal terminology and processes. Adept in maintaining confidential records and client information. Pleasantly assists attorneys in preparing for trials and other legal proceedings.

• Send health notices to the insurance companies and Medicare and Medicaid
• Send out LOR's to the establishment's
• Processed incoming mail, determined next steps required, and completed calendaring in docket system
• Open new case files with appropriate correspondence, pleadings, and discovery information based on type of case
• Assisted attorney in trial phase of litigation by reviewing local court for correct preparation of trial documents
• Coordinated expert disclosures, including monitoring deadlines and preparing records
• Subpoenaed records and obtained documents from depositories
• Collaborated with team members to meet daily demands and handle challenging projects
• Developed solid relationships with staff, customers, and vendors.
• Preserved customer loyalty by quickly and completely resolving complaints
• Improved staff performance through continuous monitoring and training updates
• Empowered employees to independently resolve problems and disputes
• Covered daily office workloads through effective staffing and resource coordination
• Motivated employees to continuously grow knowledge and enhance abilities
• Developed and enhanced policies covering administrative processes
• Supervised work of office, administrative, and customer service employees to verify adherence to quality standards, deadlines, and proper procedures
• Resolved customer complaints and answered customers' questions regarding policies and procedures
• Assisted customers with sales and service needs
• Filed claims with vision and medical insurance companies to garner payment for optical services.
• Instructed patients on proper insertion, removal and cleaning techniques for contact lenses.
• Suggested optional items such as lens coatings and lightweight lenses to improve patient experience with eyeglasses.
• Contacted patients when eyeglasses or contact lenses arrived in store and assisted with final fitting.
• Aided patients in selection of flattering eyeglass frames appropriate for prescription and style preferences.
• Calibrated seg heights, vertex and pupillary distance and pantoscopic tilt to customize eyeglass orders and create perfect fit.
• Assisted General Manager with scheduling, interviewing and other administrative tasks associated with successfully running store.
• Counted registers and cleaned and secured shop at end of shift.
• Listened to and addressed customer concerns using creative problem-solving in accordance with company guidelines.
• Maintained thorough records of customer information, prepared detailed work payments, processed insurance claims and collected balances from customers.
• Educated clients about how to adapt to, wear and care for eyeglasses.
• Completed detailed measurements of client faces to document details such as eye size and optical centers, vertex and pupillary distances and temple length
• Recorded measures accurately and placed orders with eyeglass manufacturers.
• Measured patients' faces for bridge, eye size and temple length to select comfortable frames.