Cindy Shelton
San Antonio,TX
Summary
Highly motivated, bilingual and committed Medical Assistant with proven history of superior performance at individual, team and organizational levels. Multitasks and prioritizes workloads with little or no supervision. Detail-oriented professional looking to bring medical background and team-building skills to deadline-driven environment.
Overview
19
19
years of professional experience
1
1
Certification
Work History
Certified Medical Assistant
Mays Cancer Center
08.2023 - Current
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Documented vital signs and health history for patients in clinic.
- Assisted physicians with various procedures, ensuring comfort and accuracy for optimal patient outcomes.
- Educated patients by providing medication and diet information and clarifying physicians' orders, answering questions thoroughly.
- Performed Venipuncture as needed as well as glucose finger sticks.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Assisted with checking out patients and scheduling appointments.
Certified Clinical Medical Assistant
University of Miami Sylvester Cancer Center
06.2021 - 08.2023
- Obtain and document patient medical history, vital signs and current complaints at intake as well as medication information, symptoms, and allergies
- Completed EKGs and other tests as requested by providers
- Assisted with routine examinations and diagnostic testing by collecting and processing specimens
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations
- Collected and documented patient medical information such as blood pressure and weight in a fast-paced environment of over 100 patients daily
- Oriented and trained new staff on proper procedures and policies
- Floated to different departments as needed such as gynecology, cardiology, urology, hematology oncology etc
- Assisted with sterilization department ensuring all disinfecting protocols are followed
- Member of Unit Based Practice Committee
- Developing new strategies and implementation of new ideas to enhance workplace for employees and experience of patients.
Certified Clinical Medical Assistant
Holycross Urgent Care
06.2021 - 08.2023
- Triaging patients and addressing chief complaints
- Explained procedures to patients to reduce anxieties and increase patient cooperation
- Prepared lab specimens for diagnostic evaluation such as culture swabs and blood draws
- Assisted physicians with minor procedures, including preparing of room and sterilizing instruments
- Prepared and administered medications to alleviate patient symptoms such as injections and oral medications
- Performed testing as ordered by providers such as strep throat, flu, coivd, mono, and glucose testing
- Performing blood draws
- Assisting with ear lavage.
Certified Medical Assistant
University of Miami Covid Testing Site
01.2021 - 06.2021
- Obtained temperatures of visitors and employees at entry of facility and asked screening questions
- Administering covid testing
- Maintain count of supplies and restocking
- Working front desk as needed ensuring orders in computer are accurate and confirming appointments with patients
- Donned and removed personal protective equipment (PPE) per company protocols
- Maintained safe and sanitary environment by conducting regular disinfecting and cleaning measures.
Certified Medical Assistant
Broward Health Physician Group- Family Medicine
09.2017 - 12.2020
- Performing vitals, documenting patient history, and documentation of medications
- Assisting physician with exams, procedures, as well as wound care
- Performed EKG's on patients as requested by physician
- Assisting front desk staff answering phones and scheduling appointments
- Checking in/checking out patients, making sure patients understand Doctor's orders, distributing education materials
- Obtaining referrals for patients at times and explaining referral process to patients
- Administering injections frequently, intradermal, subcutaneous and intramuscular
- Performing phlebotomy daily, and handling of other routine specimens
- Prescriptions refills, calling in prescriptions, entering prescriptions for physician in EMR system
- In charge or stocking and re-ordering office supplies and medications monthly
- Performing ear lavage/ear cleanings on a regular basis
- Assisting with training of new employees as well as training students.
Certified Clinical Medical Assistant
MCCI Medical Group
09.2015 - 09.2017
- In charge of laboratory, Performing Phlebotomy on a daily basis and performing other routine lab tests as necessary
- Assisting physicians with exams and procedures, preparing patients and educating patients on procedures
- Assisting with EKG's on a daily basis
- Stocking and re-ordering of supplies in the lab as well as exam rooms
- Administering injections as needed
- Assisting from desk with answering phones and scheduling appointments
- Intaking patient medical history and recording medications on EMR system.
Certified Clinical Medical Assistant
Premiere Perinatal Associates And OBGYN
08.2014 - 09.2015
- Assist physicians with medical exams and procedures such as biopsies/exams
- Performing Phlebotomy on a regular basis
- Sterilizing instruments after each use, making sure instruments are cleaned properly
- Show patients to examination rooms and prepare them for the physician
- Administering various injections
- Provide support for various divisions such as answering phones, taking messages, scheduling appointments and surgeries, filing lab results and prescription refills
- Verifying Insurances, communicating with insurance companies and obtaining authorizations for surgeries as needed.
Customer Service Representative Level 2
Access Financial LLC
09.2011 - 08.2013
- Collaborates with customers to finalize and complete loan applications
- Assist Spanish speaking customers
- Provides support to management with the training and coaching of new employees
- Assist management as needed with the completion of daily tasks such as; follow-up dates, processing credit card payments, responding to customer emails/text messages, and ensuring that wire transfers are completed properly and in a timely manner
- Administers support as well as assistance to associates on the floor as needed with accounts
- Assisting associates with escalated calls when management not available.
Medical Assistant
Broward Health -Annie Weaver Clinic
07.2005 - 09.2010
- In charge of Point of care for Urine lab -ensuring proper procedures are being followed by employees in accordance with HIPPA and Joint Commission standards
- Record patients' medical history, vital statistics and information
- Prepare patients for exams as well as assisting physicians with procedures
- Floating to different departments as needed such as Urgent Care, Pediatrics, Adult care and Prenatal
- Assisted in lab with venipuncture and ordering specimens in EMR system
- Administering injections as needed
- Provide training to nursing students from various schools.
Education
Associate of Arts in Business -
University of Phoenix
Fort Lauderdale, FLMedical Assistant Certification -
Sanford Brown Institute
Coconut Creek, FLHigh School Diploma -
Dillard High School
Fort Lauderdale, FLSkills
- EMR Systems
- Proper Sterilization Techniques
- Direct Patient Care
- Simple Dressings
- Translation
- Phlebotomy
Certification
- Certified Clinical Medical Assistant (NHA) - Certification #J7E9R5F6
- BLS CERTIFICATION
- Certified Spanish Translator - Language Line Solutions ID# 272006
Accomplishments
Certified Clinical Medical Assistant
Languages
Spanish
Native or Bilingual
Timeline
Certified Medical Assistant
Mays Cancer Center
08.2023 - Current
Certified Clinical Medical Assistant
University of Miami Sylvester Cancer Center
06.2021 - 08.2023
Certified Clinical Medical Assistant
Holycross Urgent Care
06.2021 - 08.2023
Certified Medical Assistant
University of Miami Covid Testing Site
01.2021 - 06.2021
Certified Medical Assistant
Broward Health Physician Group- Family Medicine
09.2017 - 12.2020
Certified Clinical Medical Assistant
MCCI Medical Group
09.2015 - 09.2017
Certified Clinical Medical Assistant
Premiere Perinatal Associates And OBGYN
08.2014 - 09.2015
Customer Service Representative Level 2
Access Financial LLC
09.2011 - 08.2013
Medical Assistant
Broward Health -Annie Weaver Clinic
07.2005 - 09.2010
Associate of Arts in Business -
University of Phoenix
Medical Assistant Certification -
Sanford Brown Institute
High School Diploma -
Dillard High School
- Certified Clinical Medical Assistant (NHA) - Certification #J7E9R5F6
- BLS CERTIFICATION
- Certified Spanish Translator - Language Line Solutions ID# 272006
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