Cindy Shepherd
Johnson City,TN
Summary
Dynamic Registered Nurse with extensive experience at Ballad Health Medical Associates, excelling in patient care planning and advocacy. Proven ability to enhance patient outcomes through evidence-based interventions and compassionate support. Skilled in medication administration and patient education, fostering resilience and adherence to treatment regimens in diverse populations.
Experienced with patient care, critical thinking, and effective communication. Utilizes medical knowledge to support patient recovery and manage complex conditions. Strong understanding of healthcare protocols and compassionate care delivery.
Overview
30
30
years of professional experience
Work History
Registered Nurse
NA
10.2025 - 10.2025
- Administered medications and monitored patient responses in compliance with care plans.
- Collaborated with interdisciplinary teams to develop and implement individualized care strategies.
- Educated patients on health management, promoting adherence to treatment regimens and preventive measures.
- Documented patient assessments and interventions accurately in electronic health records for continuity of care.
- Conducted thorough patient assessments to identify changes in condition, promptly notifying physicians and initiating appropriate interventions when necessary.
- Enhanced patient satisfaction by providing compassionate, holistic nursing care that addressed physical, emotional, and spiritual needs.
- Assisted in the training and mentorship of new nursing staff members, contributing to a positive work environment and high-quality patient care.
- Prevented the spread of infections by consistently adhering to strict infection control protocols and educating patients on proper hygiene practices.
- Skillfully managed challenging patient situations using de-escalation techniques, crisis intervention strategies, and therapeutic communication skills.
- Educated family members and caregivers on patient care instructions.
Registered Nurse
Steppenstone Youth Treatment Center
Limestone, TN
08.2025 - 10.2025
- Assisted in the training of new nursing staff, fostering a collaborative learning environment.
- Evaluated patient progress and adjusted care plans based on clinical observations and feedback from healthcare providers.
- Led quality improvement initiatives to enhance patient safety and optimize workflow efficiency within the unit.
- Utilized critical thinking skills to prioritize nursing interventions based on patients'' acuity levels and individual needs.
- Administered medications safely according to established guidelines while closely monitoring for side effects or adverse reactions requiring intervention.
- Streamlined medication administration processes for increased safety and accuracy during busy shifts.
RN Case Manager
Ballad Health Medical Associates
Johnson City, TN
04.2022 - 07.2025
- Coordinated patient care plans to ensure comprehensive treatment and support.
- Evaluated patient progress and adjusted care strategies based on clinical assessments.
- Collaborated with multidisciplinary teams to optimize patient outcomes and resource utilization.
- Served as a liaison between patients, families, and healthcare providers for effective communication.
- Developed educational materials to empower patients in managing their health conditions.
- Provided emotional support to patients coping with chronic illness or end-of-life decisions, fostering resilience during difficult times.
- Managed complex cases involving multiple comorbidities, requiring close monitoring and coordination of various healthcare services.
- Educated patients and families on available community resources, facilitating access to necessary support services.
- Enhanced patient care by developing comprehensive care plans and coordinating with interdisciplinary healthcare teams.
- Served as a key liaison between patients, families, and healthcare providers, fostering open communication and trust among all parties involved in the care process.
- Conducted thorough assessments of patients'' needs, enabling more accurate diagnoses and targeted interventions.
Registered Nurse
Turning Point
Johnson City, TN
05.2021 - 04.2022
- Advised patients and caregivers of proper wound management, discharge plan objectives, safe medication use, and disease management.
- Facilitated patient transitions between different levels of care, ensuring continuity of services and minimizing disruptions in treatment plans.
- Monitored patient reactions after administering medications and IV therapies.
- Promoted patient and family comfort during challenging recoveries to enhance healing and eliminate non-compliance problems.
- Delivered high level of quality care to diverse populations while overseeing patient admission and triaging based on acuity and appropriate department admission.
- Followed all personal and health data procedures to effectively comply with HIPAA laws and prevent information breaches.
- Facilitated therapeutic communication, conflict resolution and crisis intervention by redirecting negative behaviors and helping patients regain or improve coping abilities.
- Equipped patients with tools and knowledge needed for speedy and sustained recovery.
- Conducted ongoing monitoring and evaluations of behaviors and conditions, and updated clinical supervisors with current information.
- Conveyed treatment options, diagnosis information and home care techniques to patients and caregivers to continue care consistency.
- Administered medications and monitored patient responses in compliance with care plans.
- Educated patients on health management, promoting adherence to treatment regimens and preventive measures.
Registered Nurse
Amedisys Home Health-Psychiatric Nurse
Johnson City, TN
04.2018 - 05.2019
- Served as a preceptor for nursing students during their clinical rotations, providing valuable real-world experience and guidance to foster professional growth.
- Participated in ongoing professional development opportunities to stay current on best practices in nursing care and emerging trends in healthcare delivery.
- Promoted a culture of safety within the healthcare facility by participating in quality improvement initiatives, identifying potential hazards, and advocating for best practices in nursing care delivery.
- Provided support for patients'' families during difficult medical decisions or end-of-life care, serving as a liaison between the healthcare team and loved ones.
- Evaluated patient histories, complaints, and current symptoms.
- Explained course of care and medication side effects to patients and caregivers in easy-to-understand terms.
- Offered exceptional care and support to individuals recovering from acute incidents and dealing with chronic conditions.
- Observed and documented patient factors such as diets, physical activity levels, and behaviors to understand conditions and effectively modify treatment plans.
Registered Nurse
Woodridge Psychiatric Hospital
Johnson City, TN
12.2005 - 04.2018
- Mentored junior nurses, providing guidance on best practices and professional development opportunities.
- Collaborated with interdisciplinary teams to develop comprehensive treatment plans for complex patients with multiple comorbidities.
- Improved patient outcomes by implementing evidence-based nursing interventions and individualized care plans.
- Contributed to interdisciplinary team meetings by presenting relevant clinical data about patients'' progress toward reaching established goals of care.
- Collaborated with interdisciplinary teams to develop comprehensive care plans for complex cases.
- Documented treatments delivered, medications and IVs administered, discharge instructions, and follow-up care.
- Communicated with healthcare team members to plan, implement and enhance treatment strategies.
- Used first-hand knowledge and clinical expertise to advocate for patients under care and enacted prescribed treatment strategies.
- Quickly responded to situations impacting safety and security to unit, actualizing crisis prevention interventions to control and de-escalate situations.
Registered Nurse
Morristown Hamblen Hospital
Morristown
03.1999 - 12.2005
- Implemented evidence-based fall prevention strategies, resulting in a significant decrease in patient falls within the unit.
- Managed patients recovering from medical or surgical procedures.
- Provided skilled, timely and level-headed emergency response to critically-ill patients.
- Documented patient assessments and interventions accurately in electronic health records for continuity of care.
- Conducted thorough patient assessments to identify changes in condition, promptly notifying physicians and initiating appropriate interventions when necessary.
- Enhanced patient satisfaction by providing compassionate, holistic nursing care that addressed physical, emotional, and spiritual needs.
- Prevented the spread of infections by consistently adhering to strict infection control protocols and educating patients on proper hygiene practices.
- Educated family members and caregivers on patient care instructions.
- Utilized critical thinking skills to prioritize nursing interventions based on patients'' acuity levels and individual needs.
- Administered medications safely according to established guidelines while closely monitoring for side effects or adverse reactions requiring intervention.
- Streamlined medication administration processes for increased safety and accuracy during busy shifts.
- Advised patients and caregivers of proper wound management, discharge plan objectives, safe medication use, and disease management.
- Monitored patient reactions after administering medications and IV therapies.
- Promoted patient and family comfort during challenging recoveries to enhance healing and eliminate non-compliance problems.
- Equipped patients with tools and knowledge needed for speedy and sustained recovery.
Registered Nurse
Hawkins County Memorial Hospital
Rogersville, TN
06.1995 - 03.1999
- Demonstrated expertise in wound management techniques resulting in accelerated healing times for patients with complex wounds or pressure injuries.
- Implemented care plans for patient treatment after assessing physician medical regimens.
- Recorded details regarding therapies to keep patient charts updated.
- Performed triage on incoming patients and determined severity of injuries and illnesses.
- Collaborated with interdisciplinary teams to develop and implement individualized care strategies.
- Assisted in the training and mentorship of new nursing staff members, contributing to a positive work environment and high-quality patient care.
- Evaluated patient progress and adjusted care plans based on clinical observations and feedback from healthcare providers.
- Delivered high level of quality care to diverse populations while overseeing patient admission and triaging based on acuity and appropriate department admission.
- Followed all personal and health data procedures to effectively comply with HIPAA laws and prevent information breaches.
- Conducted ongoing monitoring and evaluations of behaviors and conditions, and updated clinical supervisors with current information.
- Conveyed treatment options, diagnosis information and home care techniques to patients and caregivers to continue care consistency.
- Administered medications and monitored patient responses in compliance with care plans.
- Educated patients on health management, promoting adherence to treatment regimens and preventive measures.
- Provided support for patients'' families during difficult medical decisions or end-of-life care, serving as a liaison between the healthcare team and loved ones.
- Evaluated patient histories, complaints, and current symptoms.
- Explained course of care and medication side effects to patients and caregivers in easy-to-understand terms.
- Offered exceptional care and support to individuals recovering from acute incidents and dealing with chronic conditions.
- Observed and documented patient factors such as diets, physical activity levels, and behaviors to understand conditions and effectively modify treatment plans.
- Improved patient outcomes by implementing evidence-based nursing interventions and individualized care plans.
Education
Associate of Science - Nursing
Walters State Community College
Morristown, TN06.1995
Skills
Direct patient care
Patient assessments
Medication administration
Documentation and charting
Patient education and counseling
Patient and family advocacy
Compassion and empathy
Patient monitoring
Professional bedside manner
Patient care planning
Patient evaluation
Family education
Taking vitals
Patient discharge
Team coordination
Intake and discharge
Emergency response
Maintaining privacy
Relationship building
Chart updating
Chronic disease management
Emotional awareness
Emotional intelligence
Mental health nursing
Family advocacy
Timeline
Registered Nurse
NA
10.2025 - 10.2025
Registered Nurse
Steppenstone Youth Treatment Center
08.2025 - 10.2025
RN Case Manager
Ballad Health Medical Associates
04.2022 - 07.2025
Registered Nurse
Turning Point
05.2021 - 04.2022
Registered Nurse
Amedisys Home Health-Psychiatric Nurse
04.2018 - 05.2019
Registered Nurse
Woodridge Psychiatric Hospital
12.2005 - 04.2018
Registered Nurse
Morristown Hamblen Hospital
03.1999 - 12.2005
Registered Nurse
Hawkins County Memorial Hospital
06.1995 - 03.1999
Associate of Science - Nursing
Walters State Community College