Cindy Short
Owego
Summary
Experienced with coordinating administrative tasks and maintaining organized office environments. Utilizes strong organizational skills to enhance office efficiency and support team operations. Track record of effective communication and multitasking to meet diverse administrative needs.
Overview
19
19
years of professional experience
Work History
Senior QA Engineer
JAGGAER
04.2010 - Current
- Collaborated closely with developers to identify, reproduce, and resolve software bugs.
- Supported successful product launches by coordinating end-to-end testing efforts from planning through execution phases.
- Prevented costly post-release issues by proactively identifying potential risks during the development process.
- Strengthened collaboration between QA, development, and product management teams through effective communication strategies.
- Streamlined defect reporting processes to facilitate prompt resolutions and minimize disruption to project timelines.
- Increased customer satisfaction with timely and effective resolution of reported issues.
- Authored and maintained well-organized, efficient and successful manual test cases for entire team.
Administrative Assistant
BravoSolution
09.2008 - 04.2010
- Promoted a positive work environment through effective communication skills and fostering professional relationships among colleagues.
- Ensured accurate record-keeping with diligent data entry and database management for vital company information.
- Coordinated office supply inventory management, proactively ordering necessary items before depletion to avoid workflow disruptions.
- Supported executive staff through scheduling meetings, coordinating travel arrangements, and preparing crucial documents.
- Assisted with human resources tasks such as updating employee files or submitting time-off requests per company policy guidelines.
- Optimized calendar management for executives by scheduling appointments strategically while considering priorities and minimizing conflicts.
- Organized office events such as holiday parties or team-building activities, promoting a positive company culture and boosting employee morale.
Assistant Head Cashier
Valu Home Centers
03.2006 - 07.2009
- Mentored new cashiers to ensure a smooth onboarding process and excellent performance standards.
- Developed strong relationships with repeat customers by providing personalized attention and remembering preferences.
- Exceeded sales goals consistently by suggesting additional products or services based on customers'' needs.
- Ensured accurate cash handling procedures, contributing to a reduction in discrepancies and losses.
- Balanced daily sales reports accurately while identifying any discrepancies or errors immediately.
- Participated in regular inventory audits, ensuring accurate stock levels within the store.
- Utilized point-of-sale software proficiently, swiftly resolving any technical issues that arose during transactions.
- Met customer needs through polite, friendly and attentive service.
- Counted cash drawers before and after shifts to verify accuracy and report discrepancies.
Education
High School Diploma -
Owego Free Academy
Owego, NY06-2001
Skills
- Defect tracking, JIRA proficiency
- Regression, Performance, and Cross-browser testing
- Test case creation
- Attention to detail
- Customer service
- Data entry
- Office administration
- Microsoft Office & Google Workspace
- QuickBooks ProAdvisor Certification
- Bookkeeping
- Virtual Collaboration
Timeline
Senior QA Engineer
JAGGAER
04.2010 - Current
Administrative Assistant
BravoSolution
09.2008 - 04.2010
Assistant Head Cashier
Valu Home Centers
03.2006 - 07.2009
High School Diploma -
Owego Free Academy
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