Cindy Siañez
North Las Vegas,NV
Summary
Adept at boosting sales and enhancing customer satisfaction, I leveraged my bilingual skills and cash handling proficiency at Banter by Piercing Pagoda to resolve complaints and foster client loyalty. My proactive approach and time management abilities contributed to achieving monthly sales targets, demonstrating a strong blend of technical and interpersonal skills.
Overview
3
3
years of professional experience
Work History
Retail Sales Key Holder
Banter by Piercing Pagoda
04.2023 - Current
- Handled cash transactions accurately, maintaining a balanced register at the end of each shift.
- Resolved customer complaints professionally, turning negative experiences into positive outcomes.
- Increased customer satisfaction by providing personalized assistance and recommendations.
- Boosted sales by effectively communicating product features and benefits to customers.
- Participated in inventory management to maintain accurate stock levels and minimize shrinkage.
- Collaborated with store management to achieve monthly sales targets and goals.
- Balanced multiple competing priorities during busy periods resulting in efficient time-management skills enabling quick resolutions of any arising issues.
- Demonstrated exceptional product knowledge, keeping up-to-date with industry trends and new releases.
- Engaged with customers to build rapport and promote long-term loyalty for increased sales.
- Assisted with team responsibilities by cleaning, managing cash registers, and product merchandising.
- Prepared and submitted reports to keep management informed of sales activities and progress.
- Promoted business' development by building and maintaining relationships with new clients.
- Developed and nurtured lasting relationships with clients through dedicated assistance, issue resolution and active listening.
- Examined incoming inventory
- Prepared bank deposits, and drafted sales reports to keep daily processes running smoothly.
Guest Experience Associate
M&M Mars
07.2021 - 03.2022
- Delivered exceptional customer service, resulting in positive feedback and repeat visits from satisfied guests.
- Remedied issues quickly and effectively through active listening, conflict resolution, and dynamic communication skills.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
Education
High School Diploma -
Rancho High School
Las Vegas, NV05.2022
Skills
Store operations
Cash handling proficiency
Customer Service
Data Entry and 10-Key
Time management abilities
Basic Mathematics
Handling Complaints
Computer Proficiency
Bilingual spanish
Timeline
Retail Sales Key Holder
Banter by Piercing Pagoda
04.2023 - Current
Guest Experience Associate
M&M Mars
07.2021 - 03.2022
High School Diploma -
Rancho High School
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