Summary
Overview
Work History
Education
Skills
Referencesavailable
Activities
Timeline
Generic

CINDY L. SKETCH

Bellevue,Nebraska

Summary

Talented HR Business Partner with over 30 years of experience in manufacturing, healthcare, and operations in both union and non-union environments. Demonstrated ability aligning HR strategies with business objectives, driving organizational change, and enhancing employee engagement. Skilled at leading complex HR initiatives, building cross-functional relationships, and implementing talent management initiatives. Seeking advancement opportunities to leverage my experience and competencies to support transformation, organizational and cultural change.

Overview

20
20
years of professional experience

Work History

Senior Manager/Senior Consultant – HR Business Partner

Centene Corporation
Remote
09.2022 - Current
  • Provide HR leadership for the Enterprise Quality & Performance Improvement and Value Creation Office business units
  • Align human resources strategy with business strategy
  • Partner closely with Centers of Excellence (COEs) HR Operations and business unit leaders to effectively deliver HR processes and initiative for business units.

Director, Human Resources

Fiserv
Omaha, Nebraska
04.2022 - 09.2022
  • Act as both hands-on and strategic business partner
  • Collaborate with business leaders to create and implement people strategies for Client Service & Account Management segments with the Issuer Solutions business
  • Anticipate and plan for long-term human resource needs and trends in partnership with business leadership.

Manager – HR Business Partner

Centene Corporation Nebraska Total Care & Sunflower Health Plan
Omaha, Nebraska
04.2019 - 04.2022
  • Drive the planning, review and execution of HR strategies for the Nebraska and Kansas markets and Partner closely with Centers of Expertise, HR operations and business unit leaders to effectively and efficiently deliver HR processes and initiatives at the local level
  • Role expanded within 10 months to include both Nebraska and Kansas markets
  • Partner with Plan leadership to develop and execute strategies to increase engagement and reduce turnover
  • Decreased Nebraska’s New Hire Failure Factor by 12 basis points and Voluntary Turnover by 3.7 basis points
  • Increased engagement in both Plans an average of 30 basis points
  • Partner with Talent Acquisition COE to develop and execute strategies to increase brand awareness and attract talent
  • Successfully filled 35 new positions in Nebraska to support Medicaid expansion
  • Engaged with local organizations to build brand awareness and attract diverse talent
  • Implemented multiple change champion teams to develop and implement changes to address needs identified through team focus groups
  • Partnered with Corporate Diversity & Inclusion to implement local D&I Councils in both Health Plans
  • Provided leader training series to develop leadership competency and capability.

Manager – Enterprise Change Management

Omaha Public Power District
Omaha, Nebraska
01.2018 - 04.2019
  • Advise, consult and coach business leaders on change management strategies and provide direct change management support/leadership for key initiatives
  • Design and deliver plans and programs to achieve desire outputs of the Change Management department in support of OPPD’s strategic objectives
  • Completed Prosci’s Change Management Certification Program
  • Designed OPPD’s change management approach, methodology and governance model
  • Facilitated a variety of change leadership, change sponsorship and change management sessions to all levels of management and employees to build organizational capability
  • Integrated formal change management process and tools into various projects/initiatives to full adoption and utilization within impacted groups
  • Defined structured responsibilities and capabilities required to establish a formal Change Champion Network
  • Selected formal certification program for internal change practitioners.

Senior HR Business Partner

Omaha Public Power District
Omaha, Nebraska
02.2016 - 12.2017
  • Act as a strategic partner to senior management and generalist to support the District’s Energy Delivery business unit
  • Consult with and support business leaders in change management initiatives to support the District’s strategic directives
  • Develop and implement HR initiatives to support the people implications of the business strategies
  • Built trusted and respected relationships with business leaders and employees in an environment of caution and resistance
  • Established collaborative relationships with union members and leadership to address employee relation issues, prevent undue grievances and reestablish trust between union and management
  • Participate in and/or lead assessment of assigned business unit to identify overarching HR needs and specific priorities
  • Partner closely with HR COE’s to develop and implement HR programs and/or solutions to address critical business needs
  • Accepted special assignment as program administrator during the development and implementation of an Accelerated Leadership Development Program.

HR Business Partner

Staples Advantage
Omaha, Nebraska
10.2013 - 01.2016
  • Act as a strategic partner to senior management in Staples Advantage Print Solutions, Promotional Products, Sales Operations, E-Commerce & Pricing
  • Consult with business leaders to develop and implement HR initiatives to support the people implications of the business strategies
  • Successfully transitioned from a field HR Generalist/Manager role to HR Business Partner
  • Partner with business leaders to drive a high-performance work culture by identifying core competencies and success factors
  • Providing training and support as needed to drive success and partner with leaders to manage performance
  • Gathered data and provided feedback and consultation to senior leadership to address issues that resulted in failed reinvention efforts
  • Partnered with leadership and made recommendations to get their reinvention initiatives back on track in a manner that meets their desired outcome
  • Partner with Centers of Excellence to provide required resources as needed to support business initiatives (ie: Compensation, Global Talent Management, Talent Acquisition, etc.).

Senior Human Resources Manager

Staples - Staples North American Contract
Omaha, Nebraska
01.2012 - 09.2013
  • Provide senior HR leadership for the Staples Print Solutions and Promotional Products facilities in Orange City, IA, Omaha, NE and Overland Park, KS
  • In addition to providing HR leadership and guidance for the field HR managers of these locations, focused on improving associate and engagement in the Orange City facility
  • Facilitated multiple focus groups with associates to gather meaningful feedback that was impacting associate engagement
  • Provided candid feedback and recommendations to supervisor and management teams to drive the need for change and provided recommendations for improvement
  • Facilitated training on various subjects to ensure policies and procedures were administered fairly and consistently throughout the organization and to enhance their leadership skills
  • Actively engaged with supervisors and managers to address and manage difficult associate relations issues and performance
  • Facilitated associate training to ensure they had a good understanding of the company benefits, policies and practices to alleviate negative assumptions that were impacting engagement
  • Increased associate engagement from 61% to 78% within 14 months
  • Reduced operations turnover by 5% within 24 months
  • Stabilized operations recruitment from 40 open positions to under 5 at a given time by reducing turnover and improving associate engagement
  • Significantly improved productivity in distribution and screen print reducing the amount of overtime required and increasing the facilities positivity.

Senior Human Resources Manager

Staples - Staples Print Solutions
Omaha, Nebraska
06.2010 - 12.2011
  • Provide leadership for field HR staff in assigned manufacturing divisions
  • Report to the Director of Human Resources and provide HR leadership and guidance to seven manufacturing divisions and various remote sales offices
  • Provide leadership and management to three HR Generalists and HR Assistant; partner with them to identify development opportunities and training/resources available to them to assist them in meeting overall career goals
  • Hire, train, mentor and support field HR Generalist to be effective business partners with their division management
  • Developed and implemented a formal new hire orientation process for Staples Print Solutions
  • Actively engage and partner with field HR Staff and local senior management to increase associate engagement and improve quality and productivity by working with them to retain key talent, manage performance and foster a positive work environment to proactively reduce the risk of union interest
  • Actively participate in special project teams tasked with identifying gaps, collaborating best practices and making recommendations to support consistency which will ultimately allow HR to be strategic partners rather than reactive support
  • Evaluate and provide recommendations to improve internal policies and procedures to ensure compliance and consistency
  • Developed and lead an active Wellness Committee to promote healthy life activities, improve associate engagement and teamwork between the Omaha Manufacturing and Headquarters associates
  • Partnered with department Directors/Managers to analyze survey results and identify gaps in associate engagement
  • Worked with department leaders to develop applicable action plans based upon associate feedback to have a positive impact on overall associate engagement
  • Coordinate recruitment activities for exempt level positions as needed when recruitment team required additional resources; coordinate recruitment activities for various non-exempt positions as needed
  • Develop and facilitate training programs as needed for managers, supervisors and/or associates in effective communications and teamwork.

Corporate Human Resources Manager – HR Integration

Pitney Bowes - PSI Presort Services
Omaha, Nebraska
06.2004 - 05.2010
  • Provided leadership on HR integrations and other special projects involving all PSI locations and employees
  • Reported to the Vice President of Human Resources with one direct report
  • Personally selected by the VP of Human Resources to act as PSI/PB liaison and PSI representative through HR integration process
  • Coordinated PSI HR Integration activities with Pitney Bowes Integration Team and provide input into project planning, policies, benefits, compensation and HR Systems
  • Gathered data and conducted analysis of HR programs, cost, policies, etc
  • Provided summary, reports and recommendations to Executive Management team
  • Monitored Union Avoidance activities and assured constant and consistent communication and training occurred
  • Planned and facilitated HR training as needed
  • Participated in PSI acquisitions to ensure seamless on-boarding of newly acquired employees and implementation of PSI policies and procedures
  • Effectively managed the human resources issues and labor law compliance for Corporate employees
  • Coordinated recruitment activities for all corporate employees including management, administrative and technical employee
  • Responsible for the recruitment activities for operating centers professional and management staff
  • Coordinated Affirmative Action Plans, EEO and Vets-100 reporting
  • Developed, coordinated and facilitated various training programs for managers and supervisors in discipline, interviewing, effective communications, union avoidance, corporate policies and other development courses
  • Coordinated events to promote a positive work environment and boost employee morale.

Corporate Human Resources Manager –North Region

Pitney Bowes - PSI Presort Services
Omaha, Nebraska
01.2005 - 04.2007
  • Managed the human resources for seven domestic locations with approximate 800 employees
  • Report to the Vice President of Human Resources with one direct report and five dotted line reports
  • Promoted to corporate HR manager after six months of employment
  • Partner with regional and center management to implement and/or promote HR initiatives to reduce turnover and promote employee engagement
  • Effectively manage the human resources issues and labor law compliance for seven regional operating centers
  • Responsible for human resources activities related to acquisitions and new plant locations
  • Coordinate recruitment activities for all corporate employees including management, administrative and technical employee
  • Responsible for the recruitment activities for operating centers professional and management staff
  • Coordinate Affirmative Action Plans, EEO and Vets-100 reporting
  • Develop, coordinate and facilitate various training programs for managers and supervisors in discipline, interviewing, effective communications, union avoidance, corporate policies and other development courses
  • Coordinate events to promote a positive work environment and boost employee morale.

Employment Specialist

Pitney Bowes - PSI Presort Services
Omaha, Nebraska
06.2004 - 01.2005
  • Responsible for the recruitment and staffing and coordinating the human resources activities for the Corporate location
  • Developed and implemented recruitment procedures to obtain appropriate approvals and documentation of posted positions
  • Coordinated employee relocation for all PSI locations
  • Developed standard offer letter templates and processes to ensure appropriate documentation and approvals were provided
  • Provided assistance with acquisitions and new locations as needed
  • Developed and facilitated HR training materials and presentations for use in supervisory and/or management on-site training.

Education

Prosci
02.2018

Human Capital Institute
06.2014

Bachelor of Science - Human Resources Management

Bellevue University
Bellevue, Nebraska
03.2006

Skills

  • Employee relations
  • Diversity & inclusion
  • Talent development
  • Recruitment and retention
  • Compensation
  • Benefits
  • Worker's compensation
  • Building strong relationships with business leaders and employees
  • Supporting and driving change within organizations
  • Highly organized and dedicated
  • Positive attitude
  • Human resources regulatory compliance
  • Management, leadership, and communication skills
  • Unemployment, EEO, labor, and worker's compensation litigations
  • Job analysis
  • Pay surveys
  • Preparing job descriptions
  • Pay for performance programs
  • Experience in manufacturing, production, call center/customer service, utility, healthcare, sales, and professional environments
  • Union and nonunion environments

Referencesavailable

True

Activities

  • Member of the Human Resources Association of the Midlands
  • Member of the Society of Human Resources
  • Dean’s List Scholar – April & September 2005
  • Published in the National’s Dean List – 2004 & 2005
  • Graduated Summa Cum Laude -2006
  • PB HR Recognition Award 2006 & 2008

Timeline

Senior Manager/Senior Consultant – HR Business Partner

Centene Corporation
09.2022 - Current

Director, Human Resources

Fiserv
04.2022 - 09.2022

Manager – HR Business Partner

Centene Corporation Nebraska Total Care & Sunflower Health Plan
04.2019 - 04.2022

Manager – Enterprise Change Management

Omaha Public Power District
01.2018 - 04.2019

Senior HR Business Partner

Omaha Public Power District
02.2016 - 12.2017

HR Business Partner

Staples Advantage
10.2013 - 01.2016

Senior Human Resources Manager

Staples - Staples North American Contract
01.2012 - 09.2013

Senior Human Resources Manager

Staples - Staples Print Solutions
06.2010 - 12.2011

Corporate Human Resources Manager –North Region

Pitney Bowes - PSI Presort Services
01.2005 - 04.2007

Corporate Human Resources Manager – HR Integration

Pitney Bowes - PSI Presort Services
06.2004 - 05.2010

Employment Specialist

Pitney Bowes - PSI Presort Services
06.2004 - 01.2005

Prosci

Human Capital Institute

Bachelor of Science - Human Resources Management

Bellevue University

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CINDY L. SKETCH