Cindy Smith
Summary
Dedicated Medical Receptionist works productively with diverse personalities and experienced in busy clinical settings. Knowledgeable in schedule, records and front desk management. Meticulous in completing assignments and always ready to help team members. Offers successful career history comprising more than 17 years.
Overview
17
17
years of professional experience
Work History
Medical Receptionist
Dermatology Consultants PC
01.2007 - 05.2024
- Maintained a clean and welcoming reception area to ensure a positive first impression for all visitors to the medical facility.
- Helped patients complete necessary medical forms and documentation.
- Contributed to a welcoming atmosphere by greeting patients warmly upon arrival and assisting them throughout their visit.
- Greeted and interacted with patients to provide information, answer questions and assist with appointment scheduling.
- Enhanced patient satisfaction by consistently providing friendly and efficient service at the front desk.
- Verified and updated demographic and other personal information for clients with respect to personal boundaries when asking for important details.
- Contributed to clinic growth through exceptional customer service, resulting in an increase of returning patients and word-of-mouth referrals.
- Used computer programs and registration systems to schedule patients for routine and complex procedures.
- Demonstrated adaptability by quickly learning new software programs and adapting to changes in office policies or procedures as needed.
- Demonstrated strong attention to detail when updating patient demographics, ensuring accurate information for proper billing and treatment purposes.
- Coordinated patient scheduling, check-in, check-out and payments for billing.
- Expedited check-in process for patients by efficiently collecting necessary paperwork and verifying insurance coverage upon arrival.
- Facilitated communication between medical providers and patients by acting as a liaison regarding test results or follow-up care instructions.
- Scheduled patient appointments in respective doctors' calendars and followed up with reminder phone calls.
- Obtained payments from patients and scanned identification and insurance cards.
- Managed multi-line phone system and pleasantly greeted patients.
- Transcribed phone messages and relayed to appropriate personnel.
- Answered phone calls and messages for 20-physician dermatology medical facility, scheduling appointments, and handling patient inquiries.
- Assisted patients experiencing difficulties navigating online patient portal, troubleshooting issues and providing guidance as needed.
- Performed various administrative tasks by filing, copying and faxing documents.
- Reviewed and sent medical records to other physicians upon request.
- Maintained strict confidentiality of patient information, adhering to HIPAA regulations and protecting privacy rights.
- Supported new employees through onboarding processes including training in software systems usage necessary for their roles.
Skills
- Front Desk Operations
- Telephone Etiquette
- Medical Terminology
- Patient Registration
- Appointment Scheduling
- Appointment management
- Scheduling Tests and Procedures
- Patient Health Information Access
- Medical Report Preparation
- Equipment Troubleshooting and Maintenance
- Insurance Verification
- Payment Collection
- Cash Handling
- Collaboration and Teamwork
- HIPAA Compliance
- HIPAA Guidelines
- EMR / EHR
- Proficient in Cerner
- Proficient in Encite
- Proficient in Bridge Patient Portal
- Proficient in Intelichart Patient Portal
- Problem-Solving
- Patient Relations
- Computer Proficiency
- Data Entry
- Basic Life Support for Health Care Providers (BLS)
- BLS Certified
- Heartsaver First Aid CPR AED (First Aid CPR AED)
- CPR Certified
- Adaptable and Flexible
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Work Preference
Work Type
Full TimeWork Location
On-SiteRemoteHybridImportant To Me
Work-life balanceHealthcare benefitsCareer advancement401k matchPaid time off4-day work weekPaid sick leaveTimeline
Medical Receptionist
Dermatology Consultants PC
01.2007 - 05.2024
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