Cindy Smith
Bend,OR
Summary
Dynamic Software Specialist with a proven track record at Addison Group, excelling in enterprise application development and customer service excellence. Expert in workflow optimization and project management, I successfully trained end-users and streamlined implementation processes, enhancing operational efficiency and user satisfaction. Committed to delivering impactful solutions in fast-paced environments.
Overview
15
15
years of professional experience
Work History
Software Specialist
Addison Group/Consultant for Surgery Partners
Chicago, Illinois
07.2023 - Current
- Trained end-users on new software functionalities and best practices.
- Collaborated with cross-functional teams to streamline implementation workflows.
- Provided end-usernsupport during and after the implementation phase.
- Performed data migration from existing systems into new systems.
- Provided ongoing maintenance and support for existing software applications.
- Resolved customer inquiries efficiently by providing accurate information about application features and functionality.
- Coordinated with external vendors or third-party providers when needed.
- Actively participated in regular team meetings to discuss current projects or upcoming tasks.
- Conducted system tests to ensure that all components are working properly prior to release.
- Provided status updates to keep upper management informed and to reach goals.
Customer Support Specialist
HST Pathways
07.2022 - 07.2023
- Respond to customer calls for support via phone tree, email and Salesforce ticketing system.
- Support for multiple applications as well as specialist in echart, Case Coordination and Practice Management.
- Maintained multiple support issues, documenting work completed, emailing clients as well as worked one on one to work through issues reported or education.
- Remote
Surgery Scheduler/Safety Director/EHR Support and maintenance
Central Oregon Surgical Institute
Bend, OR
07.2020 - 07.2022
- System expert for HSTPathways, eChart and Case Coordination, maintaining the dictionaries and updates.
- Schedule all surgeries, verifying insurance coverage and benefits via electronic system.
- Safety Officer for the facility, documenting all inspections and educations for surveyors and reporting entities. Managed all backup generator testing, documenting the test and results every week.
- Schedule all equipment maintenance for the front office.
- Coordinate vendors and verify implants and needed equipment for all surgeries.
- Review and close completed charts in echart.
- Complete all end of month reporting for infection control.
Patient Access Representative
Central Oregon Radiology Associates
Bend, OR
07.2019 - 07.2020
- Admit patients for their scheduled appointments for various modalities. Verify insurance and demographics. Collect any copays or deductibles.
- Answer and direct incoming calls. Schedule walk-in radiology patients verifying written order and diagnosis.
- Call mammography patients giving instructions and arrival times as well as verify demographics and insurance coverage.
Senior Consultant
Navin, Haffty & Associates
09.2018 - 11.2018
- Developed comprehensive Behavioral Health workflow and documentation from paper to digital format.
- Completed project ahead of projected timeline through continuous documentation and remote collaboration.
- Utilized Zoom meetings for effective communication and project updates.
- Prepared comprehensive project status updates including risks, issues, timeline changes.
Meditech PCS specialist
RCCH Healthcare Partners
Brentwood, TN
12.2016 - 01.2018
- Led project management for implementations and upgrades of enterprise applications including OM, MIS, ADM, REG, EDM, CPOE, and ITS.
- Oversaw biometric interfaces project, collaborating with ITS partners and third-party vendors.
- Documented issues and resolved support requests promptly to enhance patient care and customer satisfaction.
- Conducted DTS testing and educated users on new functionalities through comprehensive training documentation.
Meditech Magic and 6.0 specialist
Capella Healthcare Inc
Franklin, TN
11.2010 - 12.2016
- Performed site visits with site administrators and directors, evaluating workflow to determine project build, training and education needs to prepare for upgrades.
- Dictionary build and maintenance for DTS and upgrades.
- Issue documentation and resolution by being the first point of contact for all facilities using Remedy to document projects and issues.
Education
GED -
Santa Clara County Office of Education
San Jose, CA01.1981
Skills
- MS Office proficiency
- Verbal, written and presentation skills
- Customer service excellence
- Relationship building
- Enterprise application development
- Rapid application deployment
- Project management expertise
- Workflow analysis
- Advanced clinical applications maintenance
- Application management
- Workflow optimization
- Software troubleshooting
Accomplishments
- HST Practice Management and eChart expert to bring ASC onto electronic documentation and billing.
- Meditech Magic, Meditech 6.0 - 6.15 Applications expert.
Training
- Using formulas in excel
- SharePoint basics on LinkedIn.
- Remedy Issue and management.
- Sharepoint Basics
- HST Practice Management Super User
- HST eChart Super User
- HST Train the Trainer
- Case Coordination Admin Dashboard manager
- Case Coordination Super User and Administrator
- Meditech NPR Report Writer basics to advanced
- Advanced Clinical Expert in Meditech Magic and 6.0-6.15 platforms
- Using attributes in Meditech
Timeline
Software Specialist
Addison Group/Consultant for Surgery Partners
07.2023 - Current
Customer Support Specialist
HST Pathways
07.2022 - 07.2023
Surgery Scheduler/Safety Director/EHR Support and maintenance
Central Oregon Surgical Institute
07.2020 - 07.2022
Patient Access Representative
Central Oregon Radiology Associates
07.2019 - 07.2020
Senior Consultant
Navin, Haffty & Associates
09.2018 - 11.2018
Meditech PCS specialist
RCCH Healthcare Partners
12.2016 - 01.2018
Meditech Magic and 6.0 specialist
Capella Healthcare Inc
11.2010 - 12.2016
GED -
Santa Clara County Office of Education