Summary
Overview
Work History
Education
Skills
Accomplishments
Training
Timeline
Generic

Cindy Smith

Bend,OR

Summary

Dynamic Software Specialist with a proven track record at Addison Group, excelling in enterprise application development and customer service excellence. Expert in workflow optimization and project management, I successfully trained end-users and streamlined implementation processes, enhancing operational efficiency and user satisfaction. Committed to delivering impactful solutions in fast-paced environments.

Overview

15
15
years of professional experience

Work History

Software Specialist

Addison Group/Consultant for Surgery Partners
Chicago, Illinois
07.2023 - Current
  • Trained end-users on new software functionalities and best practices.
  • Collaborated with cross-functional teams to streamline implementation workflows.
  • Provided end-usernsupport during and after the implementation phase.
  • Performed data migration from existing systems into new systems.
  • Provided ongoing maintenance and support for existing software applications.
  • Resolved customer inquiries efficiently by providing accurate information about application features and functionality.
  • Coordinated with external vendors or third-party providers when needed.
  • Actively participated in regular team meetings to discuss current projects or upcoming tasks.
  • Conducted system tests to ensure that all components are working properly prior to release.
  • Provided status updates to keep upper management informed and to reach goals.

Customer Support Specialist

HST Pathways
07.2022 - 07.2023
  • Respond to customer calls for support via phone tree, email and Salesforce ticketing system.
  • Support for multiple applications as well as specialist in echart, Case Coordination and Practice Management.
  • Maintained multiple support issues, documenting work completed, emailing clients as well as worked one on one to work through issues reported or education.
  • Remote

Surgery Scheduler/Safety Director/EHR Support and maintenance

Central Oregon Surgical Institute
Bend, OR
07.2020 - 07.2022
  • System expert for HSTPathways, eChart and Case Coordination, maintaining the dictionaries and updates.
  • Schedule all surgeries, verifying insurance coverage and benefits via electronic system.
  • Safety Officer for the facility, documenting all inspections and educations for surveyors and reporting entities. Managed all backup generator testing, documenting the test and results every week.
  • Schedule all equipment maintenance for the front office.
  • Coordinate vendors and verify implants and needed equipment for all surgeries.
  • Review and close completed charts in echart.
  • Complete all end of month reporting for infection control.

Patient Access Representative

Central Oregon Radiology Associates
Bend, OR
07.2019 - 07.2020
  • Admit patients for their scheduled appointments for various modalities. Verify insurance and demographics. Collect any copays or deductibles.
  • Answer and direct incoming calls. Schedule walk-in radiology patients verifying written order and diagnosis.
  • Call mammography patients giving instructions and arrival times as well as verify demographics and insurance coverage.

Senior Consultant

Navin, Haffty & Associates
09.2018 - 11.2018
  • Developed comprehensive Behavioral Health workflow and documentation from paper to digital format.
  • Completed project ahead of projected timeline through continuous documentation and remote collaboration.
  • Utilized Zoom meetings for effective communication and project updates.
  • Prepared comprehensive project status updates including risks, issues, timeline changes.

Meditech PCS specialist

RCCH Healthcare Partners
Brentwood, TN
12.2016 - 01.2018
  • Led project management for implementations and upgrades of enterprise applications including OM, MIS, ADM, REG, EDM, CPOE, and ITS.
  • Oversaw biometric interfaces project, collaborating with ITS partners and third-party vendors.
  • Documented issues and resolved support requests promptly to enhance patient care and customer satisfaction.
  • Conducted DTS testing and educated users on new functionalities through comprehensive training documentation.

Meditech Magic and 6.0 specialist

Capella Healthcare Inc
Franklin, TN
11.2010 - 12.2016
  • Performed site visits with site administrators and directors, evaluating workflow to determine project build, training and education needs to prepare for upgrades.
  • Dictionary build and maintenance for DTS and upgrades.
  • Issue documentation and resolution by being the first point of contact for all facilities using Remedy to document projects and issues.

Education

GED -

Santa Clara County Office of Education
San Jose, CA
01.1981

Skills

  • MS Office proficiency
  • Verbal, written and presentation skills
  • Customer service excellence
  • Relationship building
  • Enterprise application development
  • Rapid application deployment
  • Project management expertise
  • Workflow analysis
  • Advanced clinical applications maintenance
  • Application management
  • Workflow optimization
  • Software troubleshooting

Accomplishments

  • HST Practice Management and eChart expert to bring ASC onto electronic documentation and billing.
  • Meditech Magic, Meditech 6.0 - 6.15 Applications expert.

Training

  • Using formulas in excel
  • SharePoint basics on LinkedIn.
  • Remedy Issue and management.
  • Sharepoint Basics
  • HST Practice Management Super User
  • HST eChart Super User
  • HST Train the Trainer
  • Case Coordination Admin Dashboard manager
  • Case Coordination Super User and Administrator
  • Meditech NPR Report Writer basics to advanced
  • Advanced Clinical Expert in Meditech Magic and 6.0-6.15 platforms
  • Using attributes in Meditech

Timeline

Software Specialist

Addison Group/Consultant for Surgery Partners
07.2023 - Current

Customer Support Specialist

HST Pathways
07.2022 - 07.2023

Surgery Scheduler/Safety Director/EHR Support and maintenance

Central Oregon Surgical Institute
07.2020 - 07.2022

Patient Access Representative

Central Oregon Radiology Associates
07.2019 - 07.2020

Senior Consultant

Navin, Haffty & Associates
09.2018 - 11.2018

Meditech PCS specialist

RCCH Healthcare Partners
12.2016 - 01.2018

Meditech Magic and 6.0 specialist

Capella Healthcare Inc
11.2010 - 12.2016

GED -

Santa Clara County Office of Education