Cindy Bruce
Medford,MA
Summary
Program Coordinator with extensive experience at Tufts Medical Center, specializing in appointment scheduling and patient registration. Demonstrated success in improving operational efficiency through clinical coordination and superior customer service. Proficient in insurance verification and multitasking, ensuring streamlined patient experiences and optimized workflows.
Overview
18
18
years of professional experience
Work History
Program Coordinator, Residency/Fellowship Edu.
Tufts Medical Center
Boston, MA
06.2023 - Current
- Maintained accurate records of fellows' progress throughout program tenure.
- Provided guidance and mentorship to fellows navigating their respective programs.
- Conducted periodic evaluations, delivering constructive feedback on fellow performance.
- Monitored fellow's progress during fellowship to ensure developmental support.
- Planned workshops, seminars, and networking events to enhance fellow experiences.
- Administered and controlled budgets for program events and activities.
- Coordinated clinical and didactic schedules, aligning faculty and resident assignments.
- Managed residency recruitment via ERAS and NRMP, coordinating interview logistics.
NICU Follow up Administrative Coordinator
Tufts Medical Center
Boston, MA
01.2022 - Current
- Efficiently booked patient appointments for follow-up clinic visits.
- Coordinated scheduling with MFM team to optimize appointment bookings.
- Answered calls regarding newborn medicine and NICU inquiries promptly.
- Managed monthly on-call calendar to ensure adequate coverage.
- Conducted accurate patient registrations and insurance verifications.
- Provided independent front desk support during peak outpatient clinic hours.
- Organized office supplies inventory and placed orders as needed.
- Delivered administrative support across various departments within organization.
Physician Access Specialist
Tufts Medical Center
01.2017 - 01.2024
- Main priority is to book urgent care appointments within 2 weeks.
- Responsible for maintaining accurate demographic information for all patients
- Liaison between Tufts physicians and outside Primary Care Offices to ensure patients are prioritized based on the severity of their condition.
- Book specialty appointments within the hospital and 4 satellite clinics.
- Upload medical records and register new patients in EPIC system.
- Proficient in insurance database.
- Assist other departments with clinical coverage
- Assisting with the complex care team
Practice Coordinator
Tufts Medical Center
01.2015 - 01.2017
- Administrative Coordinator 3/2017-current (Promotion)
- Lead trainer for new hires within Spine Program
- Schedule New & Established patient appointments
- Coordinate complex surgery bookings as well as tests and radiological exams
- Provide independent coverage for front desk responsibilities during busy outpatient clinic- both check-in and check-out
- Triage new patient appointments from the spine program through email
- Coordinates administrative meetings for the physician
- Trained in workflows for multiple Programs within Neurosurgery in order to provide effective coverage
Patient Service Coordinator
Tufts Medical Center
01.2008 - 01.2011
- Coordinated New Patient appointments with multiple specialists (Physician, Social Worker, Neuropsychologist, Speech Therapist, Occupational Therapist etc.).
- Ensured information from family, school and Primary Care was complete and accurate. Involved frequent Contact with family and other parties.
- Oversaw system to actively track cancellations and wait list; maintained spreadsheet and proactively called Patients to quickly fill appointment slots due to cancellations.
- Performed all front desk functions: check in, copayment collection, scheduling appointments and other follow-up testing.
- Spent 1 day per week in Pediatric Call Center, answering calls, scheduling appointments, and triaging requests for 15 pediatric clinics.
- Consistently ensured needs of patients were met.
Education
Some College (No Degree) - Science Education
University of Massachusetts Boston
Boston, MASkills
- Appointment scheduling and patient registration
- Insurance verification and data management
- Medical records management
- Clinical coordination and event planning
- Office administration and customer service
- Adaptability and task flexibility
- Verbal and written communication
- Multitasking and delegation
- Referral coordination and EPIC charting
- Data entry and record keeping
- Training and development
- Microsoft Office proficiency
- Task prioritization
- Troubleshooting skills
- Program management
- Event planning
- Performance evaluation
- Team collaboration
- Communication skills
- Problem solving
- Mentorship
- Attention to detail
Languages
Portuguese
Native/ Bilingual
References
References available upon request.
Timeline
Program Coordinator, Residency/Fellowship Edu.
Tufts Medical Center
06.2023 - Current
NICU Follow up Administrative Coordinator
Tufts Medical Center
01.2022 - Current
Physician Access Specialist
Tufts Medical Center
01.2017 - 01.2024
Practice Coordinator
Tufts Medical Center
01.2015 - 01.2017
Patient Service Coordinator
Tufts Medical Center
01.2008 - 01.2011
Some College (No Degree) - Science Education
University of Massachusetts Boston
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