Summary
Overview
Work History
Education
Skills
Certification
Additional Information
Timeline
Generic
Cindy Stark

Cindy Stark

Lakewood,CO

Summary

Proven leader in spa and beauty management, I elevated Novuskin Med Spa's brand through innovative service enhancements and strategic marketing, boosting revenue growth. Skilled in staff training and customer retention, my approach combines meticulous organizational skills with empathetic client relations, achieving notable client satisfaction rates.

Professional spa management expert with comprehensive experience in overseeing spa operations and enhancing client satisfaction. Strong focus on team collaboration, achieving results, and adapting to changing needs. Proven skills in staff supervision, customer service, budget management, and developing wellness programs. Reliable, resourceful, and prepared to drive success in dynamic spa environment.

Service-oriented Spa Manager committed to building engaged team and superior guest relations for maximum return on investment. Understands spa operations thoroughly and troubleshoots and resolves technical and personal issues resourcefully. Trains team members to put customers first and empowers staff members to take creative and independent action.

Pursuing full-time role that presents professional challenges and leverages interpersonal skills, effective time management, and problem-solving expertise.

Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Overview

1
1
Certification

Work History

Spa Manager

Novuskin Med Spa
  • Managed payroll processes, adhering to budget guidelines while maintaining adequate staffing levels at all times.
  • Maintained cleanliness and safety standards within the spa facility, ensuring compliance with all regulations.
  • Recorded product sales into spa's weekly income report.
  • Trained and mentored staff members to achieve optimal performance levels and maintain high standards of service.
  • Coached employees on upselling techniques, resulting in higher average ticket sales per guest visit.
  • Established a welcoming atmosphere for guests through exceptional customer service interactions from arrival to departure.
  • Ensured strict adherence to sanitation protocols, protecting both guests'' health as well as the reputation of the spa business.
  • Implemented policies and procedures that optimized operational efficiency within the spa facility.
  • Coordinated special events, attracting new clients and boosting overall sales.
  • Managed inventory control, reducing waste and lowering product costs.
  • Maximized efficiency through time management and staff supervision to boost productivity.
  • Greeted spa guests warmly to create positive first impression of establishment.
  • Enhanced customer satisfaction by implementing innovative spa services and treatments.
  • Led spa tours for new members to familiarize guests with services provided.
  • Implemented marketing strategies, resulting in increased brand awareness and revenue growth.
  • Improved client retention rates by developing personalized follow-up communication strategies after each appointment.
  • Oversaw upkeep of entire facility and notified maintenance for service repairs.
  • Created customized treatment plans for clients based on their individual needs and preferences.
  • Conducted regular performance evaluations, providing constructive feedback to enhance employee development.
  • Implemented stringent hygiene protocols, ensuring highest industry standards and client confidence.
  • Developed and oversaw training programs for staff, leading to enhanced service quality and customer experience.
  • Resolved client complaints with empathy and professionalism, maintaining high standards of customer service.
  • Improved staff skill sets with ongoing education on latest spa techniques, ensuring top-tier service provision.
  • Enhanced team performance with regular motivational meetings and constructive feedback, leading to more cohesive and efficient team.
  • Conducted regular staff meetings, informing team members of new spa services and policies.
  • Inspected salon stock, identifying shortages, replenishing items and maintaining consistent spa inventory.
  • Trained and supervised spa staff on best practices, sales techniques and customer service.
  • Generated reports to track spa performance and make recommendations for improvement.

Sales Associate

Intermoutain Beauty
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
  • Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
  • Built relationships with customers to encourage repeat business.
  • Managed returns, exchanges and refunds in accordance with store policy.
  • Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
  • Prepared merchandise for sales floor by pricing or tagging.
  • Answered customer questions about sizing, accessories, and merchandise care.
  • Provided positive first impressions to welcome existing, new, and potential customers.
  • Engaged with customers to build rapport and loyalty.
  • Increased sales revenue by building strong rapport with customers and recommending appropriate products based on their needs.
  • Educated clients on current promotional offerings and products using persuasive selling tactics.
  • Assessed customer needs and utilized suggestive selling techniques to drive sales.
  • Engaged with customers to effectively build rapport and lasting relationships.
  • Developed new client relationships by actively engaging with potential customers and highlighting the benefits of our product offerings.
  • Managed conflict resolution with dissatisfied customers professionally, resulting in improved customer retention rates.
  • Participated in visual merchandising, creating attractive displays that stimulated customer interest and sales.
  • Managed inventory to ensure product availability, contributing to uptick in sales.
  • Resolved customer complaints with patience and understanding, restoring customer confidence.
  • Enhanced store revenue by consistently exceeding personal sales targets through effective customer engagement and product knowledge.
  • Engaged in friendly conversation with customer to better uncover individual needs.
  • Listened to customer needs and desires to identify and recommend optimal products.
  • Opened, shelved and merchandised new products in visually appealing and organized displays for optimal sales promotions.
  • Built customer loyalty and retention by delivering excellent shopping experiences.

Hairstylist

Sport Clips
  • Consistently maintained cleanliness of the workspace, ensuring a safe and welcoming environment for clients.
  • Built a loyal clientele through exceptional customer service and attention to detail in styling techniques.
  • Processed payments, entering sales in register for prompt customer service.
  • Enhanced client satisfaction by providing personalized haircuts, styling, and color services.
  • Conducted thorough consultations with each client before beginning any service, ensuring clear communication regarding desired outcomes.
  • Successfully managed a high volume of clients during peak hours while maintaining a calm and efficient demeanor.
  • Educated customers on products to maximize benefits.
  • Achieved consistent positive feedback from clients regarding their experience at the salon due in part to attentive listening skills during consultations.
  • Stayed updated on current hair trends and techniques to make customers look fashionable and increase satisfaction.
  • Increased salon revenue by upselling products and additional treatments during appointments.
  • Counted and documented opening and closing cash amounts daily.
  • Trimmed, cut, and shaped hair and hairpieces based on customer preference.
  • Determined appropriate hair treatments based on conditions and textures.
  • Participated in industry events to stay current on trends and continuously improve personal skills as a hairstylist.
  • Completed safety training and certifications to minimize risk of infection or injury to customers.
  • Implemented feedback system, leading to improved service quality and customer experience.
  • Stayed up-to-date with industry trends and techniques through continuous education and workshops.
  • Maintained clean and organized work station, complying with health and safety standards.
  • Built rapport with clients to understand their style preferences and hair care routines.

Server

White Fence Farm
  • Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
  • Served food and beverages promptly with focused attention to customer needs.
  • Cultivated warm relationships with regular customers.
  • Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
  • Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
  • Bussed and reset tables to keep dining room and work areas clean.
  • Maintained clean and organized dining areas to uphold restaurant hygiene standards.
  • Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
  • Developed strong rapport with regular customers through genuine hospitality efforts leading to repeat business.
  • Explained menu items and suggested appropriate options for food allergy concerns.
  • Coordinated with kitchen staff to ensure timely delivery of orders, resulting in satisfied customers.
  • Utilized communication practices with kitchen staff to deliver customer meals in timely manner.
  • Maximized table turnover rate by managing reservations and seating arrangements.

Education

N/A - Real Estate License

Van Ed
Denver, CO

Laser Certificate - Laser Safety

Rocky Mountain Laser College
Denver, CO
08.2020

Skills

  • Staff management
  • Employee coaching
  • Spa operations
  • Performance evaluations
  • Upselling services
  • Schedule coordination
  • Assignment delegation
  • Hygiene standards
  • Staff training
  • Employee supervision
  • Performance review
  • Time management
  • Attention to detail
  • Multitasking Abilities
  • Reliability
  • Organizational skills
  • Self motivation
  • Product knowledge
  • Goal setting
  • Professionalism
  • Time management abilities
  • Customer retention
  • Stress management
  • Communication skills
  • Multi-tasking
  • Promote products
  • Serve customers

Certification

Morpheus 8

Laser Hair

Chemical Peels

Pico laser

Tattoo removal

Microneedling

Dermaplaining

Microdermabrasion

Spectrum resurfacing

Venus concepts, ( IPL, Viva

Venus legacy

Venus freeze

Additional Information

Zenoti knowledge

Finance

Notary

Timeline

Spa Manager

Novuskin Med Spa

Sales Associate

Intermoutain Beauty

Hairstylist

Sport Clips

Server

White Fence Farm

N/A - Real Estate License

Van Ed

Laser Certificate - Laser Safety

Rocky Mountain Laser College

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Cindy Stark