Cindy Stephens
Knightdale,NC
Summary
- Conscientious Job Title with experience solving problems creatively and using tact and diplomacy to achieve win-win outcomes. Team player comfortable in competitive, fast-paced environments. Effective in handling direct customer inquiries, implementing customer service policies and executing financial responsibilities.
- Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
- Motivated Job Title experienced in seasonal roles with superior talent for getting up to speed quickly and driving sales. Offers flexible schedule to work peak seasonal hours. Delivers excellent customer service by practiced listening and speaking skills. Understands and utilizes sales, merchandising and marketing skills.
- Personable Job Title offering Number years of experience resolving account and service concerns for customers. Smoothly uncovers and solves challenges while promoting company products and maintaining loyal, satisfied customers. Focused on surpassing expectations and driving team success.
- Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options.
- Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, ad providing customized solutions to build loyalty.
- Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires and providing customized solutions to build loyalty.
- Retail professional with extensive knowledge of fashion industry and current trends. Enjoys helping customers find stylish and affordable clothing and accessories.
- Motivated Customer Service Representative with over Number years of retail experience in fast-paced, team-based environments. Driven and proven successful at achieving established targets and team goals. Personable and professional communicator with fluency in Language.
- Friendly Job Title with Number years of dedicated customer service experience. Dedicated to exceeding service goals through effective communication skills and abilities. Expert in Software with training in Area of expertise services.
Overview
13
13
years of professional experience
Work History
Customer Service Representative
Carlie C's IGA
Raleigh , NC
05.2022 - Current
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Answered constant flow of customer calls with minimal wait times.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- I help with coming in on shifts and counting change safe and the customer service tills.
- Answer the phones
- handle post office and packages to be sent out as priority mail or express or first class.
- I do money order and lottery tickets for customers.
- At the end of shift I take all tills and reports out and put it in the computer of pos reports.
- Count large amount of money all day.
- Count safe and report it and report all the other reports on computer.
- Scan in packages for post office
Assistant Manager of Operations
American Beauty Supply
Rocky Mount, NC
12.2009 - Current
- Managed the performance of team members, conducted performance appraisals, and managed promotion recommendations.
- Performed analysis to inform key strategic decisions and presented data-driven recommendations to senior leadership.
- Managed business operations, working closely with senior management to develop KPIs, build operating dashboards, and monitor performance.
- Held associates accountable for meeting established operational guidelines, brand standards, customer service expectations, and company policies.
- Led cross-functional projects and identified and solved complex/ambiguous problems in all areas of the business.
- Drove shrink results through compliance with all guidelines involving safety, loss prevention, and cash-handling procedures.
- Supported back office procedures, including hiring and employment processes.
- Prepared operating and capital budgets for division, reviewed expenditures and took corrective action as needed.
- Mentored many entry-level associates to achieve leadership positions and quickly became a leadership trainer for new store managers.
- Opened up a new chain store and exceeded sales and profit goals by [Number]% at the end of the first year.
- Achieved top-[Number] ranking for achieving the lowest shrink regionally by launching a new loss prevention program that was rolled out to other stores.
Cashier/ Customer Service
Grill On The Hill
Benson, NC
03.2020 - 08.2020
- Resolved customer complaints and maintained clean and tidy checkout area.
- Enabled customers to feel welcomed, important and appreciated by answering questions about products sold throughout store.
- Maintained customer satisfaction with quick and professional handling of product returns.
- Handled approximately daily credit and cash transactions for customers with accuracy and speed.
- Operated POS cash register, handling an average of [Number] transactions on average daily.
- Obtained a thorough knowledge of products sold to assist customers in locating and purchasing items.
- Counted money in cash drawers at the start of each shift and balanced drawer at the end of each shift.
- Supported company shrinks and safety initiatives by remaining alert and accurately scanning merchandise for purchase.
- Returned non-purchased products to shelves and performed general merchandising functions.
- Increased customer satisfaction ratings by [Number]% in [Number] months.
- Solved complaints by customers and issued credits for returned merchandise.
- Verified prices and calculated totals using scanners and point of sale (POS) systems.
- Worked safely and quickly to help customers move heavy purchases, consistently exceeding expectations.
- Helped management solve customer concerns with proactive approaches based on retail knowledge.
- Engaged customers and built connections using a positive, upbeat attitude.
Education
High School Diploma -
05.2014
Skills
- Upbeat and Positive Personality
- Building Customer Trust and Loyalty
- Upselling Products and Services
- Calm and Professional Under Pressure
- Customer Account Management
- Scan post office packages
- Post office, moneyorder, lottery tickets
- Call Documentation
- Data Entry and Maintenance
- Needs Assessment
- Order and Refund Processing
- Customer Retention Strategies
- Customer Data Confidentiality
- Understanding Customer Needs
- Responding to Difficult Customers
- POS Systems and Ordering Platforms
- Auto Dialers
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Customer Service Representative - Carlie C's IGA
05.2022 - Current
Cashier/ Customer Service - Grill On The Hill
03.2020 - 08.2020
Assistant Manager of Operations - American Beauty Supply
12.2009 - Current
Charles B Aycock High School - High School Diploma,
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