Summary
Overview
Work History
Education
Skills
Timeline
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CINDY STRAM

Wakefield,RI

Summary

Proven achiever in medical administrative roles, notably with University Gastroenterology, where I streamlined operations and maintained high patient satisfaction. Expert in electronic recordkeeping and customer service, I exceed performance expectations by leveraging strong organizational skills and critical thinking. My background ensures confidentiality and efficiency, contributing to significant improvements in patient care coordination and administrative processes. Although I have worked for 3 companies, I have supported one physician during my 30 year career. I am loyal, dependable, honest and I work well with others.

Overview

30
30
years of professional experience

Work History

Medical Secretary

GI Alliance
04.2024 - Current
  • Prioritized calls through screening process and transferred calls and recorded messages for appropriate personnel.
  • Registered new patients in electronic medical records prior to appointment scheduling.
  • Enhanced office productivity by handling high volume of callers per day.
  • Maintained current and accurate medical records for patients.
  • Facilitated new patient prescriptions, refills and prescription pre-authorizations.
  • Collaborated with interdisciplinary teams in coordinating care plans for complex cases requiring input from multiple healthcare professionals.
  • Assisted in the onboarding process for new staff members, providing necessary training and guidance to ensure a smooth transition into the office environment.

Senior Medical Secretary

University Gastroenterology
03.2000 - 03.2024
  • Streamlined office operations for increased efficiency, organizing medical records and maintaining patient confidentiality.
  • Maintained high levels of patient satisfaction through exceptional customer service skills during phone interactions or face-to-face encounters.
  • Ensured continuity of care for patients transitioning between providers or facilities by effectively coordinating required referrals.
  • Contributed to the overall success of the practice by consistently exceeding performance expectations in terms of productivity, accuracy, and professionalism.
  • Assisted in accurate diagnostic coding for billing purposes, collaborating closely with medical providers to ensure proper documentation.
  • Contributed to a positive workplace culture by fostering teamwork among administrative staff and proactively addressing any conflicts that arose.
  • Assisted with finance department with bookkeeping for several years (Quickbooks)
  • Maintained records for small business owned by physician

Administrative Assistant

University Medicine Foundation
03.1994 - 03.2000


  • Supported Director of Endoscopy at Rhode Island Hospital.
  • Arranged meetings, travel, live patient conferences.
  • Worked directly with GI Fellows to coordinate patient care for advanced cases.
  • Ensured accurate record-keeping with diligent data entry and database management for vital company information.
  • Handled sensitive patient information with discretion, adhering to strict HIPAA guidelines and safeguarding privacy at all times.
  • Transcription


Education

Courses in Medical Field And Accounting

York College
York, PA

High School Diploma -

Cumberland Valley High School
Mechanicsburg, PA
06.1977

Skills

  • Medical Terminology
  • Clinical Support
  • Customer Service
  • Patient Scheduling
  • Strong organizational skills
  • Electronic Recordkeeping
  • Insurance Verification
  • Critical thinking abilities
  • Interpersonal relationship building
  • Administrative support experience

Timeline

Medical Secretary

GI Alliance
04.2024 - Current

Senior Medical Secretary

University Gastroenterology
03.2000 - 03.2024

Administrative Assistant

University Medicine Foundation
03.1994 - 03.2000

Courses in Medical Field And Accounting

York College

High School Diploma -

Cumberland Valley High School

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CINDY STRAM