Summary
Overview
Work History
Education
Skills
Timeline
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Cindy Strother

Huntsville,AL

Summary

Efficient Administrative Assistant with proven experience in the aerospace sector. Adept at performing various administrative tasks, such as preparing travel and expense reports, arranging meetings, and assisting customers. Skilled in prioritization and planning, as well as delivering customer service and administrative excellence, including clerical support and public interaction. Proficient in calendar management, scheduling, data entry, and database administration. Familiar with NASA or military programs and processes for space, ground, and launch1.

Overview

15
15
years of professional experience

Work History

Administrative Assistant Il

CeleraPro/NASA
Huntsville, AL
04.2022 - Current
  • Coordinated travel arrangements and completed expense reports for travel reimbursement.
  • Managed multiple calendars and contacts using computer software.
  • Managed calendar reminders for upcoming deadlines or events associated with the office.
  • Ordered office supplies to purchase items and maintain appropriate levels.
  • Performed data entry into computer systems; ensured accuracy of all entered information.
  • Coordinated meeting logistics such as room reservations and catering services.
  • Organized and maintained executive calendars, including scheduling meetings, travel arrangements and conference calls.
  • Managed staff calendars and coordinated travel, meeting and hotel accommodations.
  • Prepared documents such as memos, letters, reports, spreadsheets and presentations using Microsoft Office applications.
  • Developed an efficient document tracking system which allowed quick access to all necessary paperwork.
  • Created spreadsheets in Microsoft Excel for record-keeping and reporting.
  • Ordered supplies as needed; tracked inventory levels and placed orders with vendors when necessary.
  • Kept office equipment functional and supplies well-stocked to promote efficient operations.
  • Provided administrative support to the Office Manager and other staff members.
  • Produced and distributed memos, letters and other forms of communication.
  • Recognized by management for providing exceptional customer service.
  • Displayed strong telephone etiquette, effectively handling difficult calls.
  • Organized files, developed spreadsheets, faxed reports and scanned documents, maintaining front desk and reception area in neat and organized fashion.
  • Composed, edited and typed complex memos and reports with job-related software.
  • Updated system to organize office documentation, maximizing efficiency and increasing productivity.
  • Maintained organized filing system of paper and electronic documents.
  • Sent and distributed mail and parcels.
  • Updated contact lists on a regular basis; created new contacts as needed.
  • Oversaw staff correspondence, record tracking and data communications, resulting in improved automation of office operations.

Administrative Assistant

Judson & Company
Decatur, AL
09.2021 - 04.2022
  • Processed invoices for payment using accounting software applications.
  • Organized both physical and digital files and updated reports to coordinate project materials.
  • Sorted and distributed incoming faxes, letters and emails for office distribution.
  • Monitored progress on projects assigned by upper management.
  • Pleasantly welcomed visitors, answered phone calls, and maintained front reception desk.
  • Directed customer communication to appropriate department personnel.
  • Handled confidential documents in an organized fashion according to established protocol.
  • Managed physical and digital files, monitored spreadsheets and updated reports to coordinate project materials.
  • Greeted visitors in a professional manner, responding to inquiries and directing them to appropriate personnel.
  • Created spreadsheets in Microsoft Excel for record-keeping and reporting.
  • Entered data into spreadsheets using Microsoft Excel or other similar programs.
  • Managed database systems containing customer contact information.
  • Responded effectively to sensitive inquiries or complaints.
  • Conducted research online using search engines such as Google or Yahoo!
  • Responded to customer issues to provide immediate resolution and improve retention.
  • Maintained accurate department and customer records.
  • Provided product shipment logistical support and quality control by coordinating with vendors, resulting in increased revenue.

License Clerk

Madison County Service Center
Huntsville, AL
10.2018 - 09.2021
  • Compiled monthly reports related to license activities and revenue generated.
  • Displayed strong telephone etiquette, effectively handling difficult calls.
  • Reviewed and verified customer documentation to ensure accuracy of information.
  • Ensured that all licensing materials were properly stored in accordance with established protocols.
  • Assisted customers with completing license application forms.
  • Maintained accurate records of all transactions in the database system.
  • Updated online databases with new information as needed.
  • Prepared lists of overdue accounts, license suspensions and issuances.
  • Participated in training sessions to stay up-to-date on relevant policies and procedures.
  • Created alerts when a customer's license was due for renewal or had expired.
  • Prepared ordinances, resolutions and proclamations to be executed, recorded, archived and distributed.
  • Assembled photographs with printed license information to produce completed documents.
  • Resolved customer inquiries regarding license applications, renewals, and other related matters.
  • Prepared correspondence relating to license applications, renewals, cancellations, suspensions.
  • Received and submitted payments for fees and fines, accurately tracking amounts, issuing receipts and updating computer systems.
  • Verified the validity of documents submitted by applicants for processing purposes.
  • Verified application data and account information against legal documentation to determine accuracy and integrity.
  • Processed renewal applications for various licenses and permits.
  • Provided guidance on licensing requirements, regulations, and procedures.
  • Collected fees for licenses and issued receipts accordingly.
  • Coordinated with different departments to ensure compliance with applicable laws and regulations.
  • Assisted colleagues in resolving complex technical problems associated with the software used for managing license records.
  • Verified document authenticity to process license application.
  • Investigated past and current licensees to perform record checks.
  • Responded promptly to emails and telephone calls from customers seeking assistance with licensing issues.
  • Conducted research on current trends in licensing requirements across different jurisdictions.
  • Evaluated applications and assessment results to determine eligibility and acceptance.
  • Provided excellent service and attention to customers when face-to-face or through phone conversations.
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
  • Maintained updated knowledge through continuing education and advanced training.
  • Assisted with customer requests and answered questions to improve satisfaction.

Computer Technician

Madison County School System
Huntsville, AL
02.2009 - 10.2016
  • Configured network settings as per customer requirements.
  • Trained users to operate and manage hardware and software.
  • Conducted routine maintenance on servers and systems, keeping networks fully operational during peak periods.
  • Replaced defective mechanical and electrical parts with soldering irons following diagrams.
  • Kept supplies and tools organized, clean and at optimal levels to achieve service demands.
  • Installed computers and other devices individually and across networks, testing connections to support proper functioning.
  • Troubleshot complex technical problems related to hardware components, operating systems and applications.
  • Streamlined preventive maintenance repair processes to support timely completion.
  • Answered emergency calls for equipment repair with prompt arrival to sites on nights, weekends and holidays.
  • Responded to or escalated tickets based on severity and internal policies governing responses.
  • Coordinated with hardware and software vendors to obtain warranty services, external technical support and replacement products.
  • Consulted via telephone to understand user problems, run through testing scripts and ask probing questions to locate root causes.
  • Identified hardware issues caused by component failures using approved diagnostic tools.
  • Configured computers to network drivers and connected to printers and other peripheral equipment.
  • Called and consulted with clients regarding equipment details, needs and problems.
  • Removed malfunctioning components and replaced with new or refurbished parts.
  • Documented repair processes and helped streamline procedures for future technical support actions.
  • Inspected damaged, worn and faulty parts and performed appropriate adjustments and replacements.
  • Detected and corrected error messages within software and hardware reporting systems.
  • Utilized password reset utility to unlock units with BIOS password locks.
  • Repaired malfunctioning laptop computers by replacing parts such as motherboards, hard drives, memory modules.
  • Installed appropriate security patches to eliminate security vulnerabilities.
  • Updated software versions with patches and new installations to close security loopholes and protect users.
  • Performed basic network troubleshooting and maintenance activities.
  • Resolved customer complaints regarding the performance of their computers or other devices.
  • Transported and installed machines to to new sites.
  • Served as network administrator by creating accounts and managing permissions for users.
  • Coordinated ticket fulfillment among multiple technicians and teams to reduce redundancy and accelerate response times.
  • Maintained accurate records of service calls in a database system.
  • Installed, configured and maintained computer hardware, software systems, networks and peripherals.
  • Performed troubleshooting on networking and connectivity issues to restore connections and network access.
  • Troubleshot devices to identify and solve issues with hardware or software performance.
  • Monitored, tracked, and documented service support activity to assist future problem resolution.
  • Installed new systems and components according to service orders and manufacturer instructions.
  • Identified and eliminated computer viruses and threats, implementing measures to protect against future data breaches.
  • Conducted regular maintenance checks to diagnose any potential issues before they arise.
  • Approached customers and engaged in conversation through use of effective interpersonal and people skills.
  • Understood and followed oral and written directions.

Education

High School Diploma -

Bob Jones High School
Madison, AL
05-1986

Skills

  • Travel Planning
  • Microsoft Word
  • Multi-Line Phone Systems
  • Multitasking and Prioritization
  • Strong Problem Solver
  • Schedule Management
  • Timeline Planning and Management
  • Strategic Planning
  • PC Proficient
  • Microsoft
  • Customer Service
  • Strong Interpersonal Skills
  • Highly Organized
  • Phone Call Answering
  • Proofreading
  • Report Analysis
  • Data Management
  • Transporting Files
  • Internet Research
  • Multi-Line Phone Proficiency
  • Appointment Scheduling
  • Database Management
  • Travel Coordination
  • Mail Handling
  • Calendar Management
  • Spreadsheet Management
  • Check Processing
  • Meeting Planning
  • Workflow Optimization
  • Office Administration
  • Scheduling
  • Report Writing
  • Clerical Support
  • Research
  • Memo Preparation
  • Filing
  • Data Entry
  • Reception Oversight

Timeline

Administrative Assistant Il

CeleraPro/NASA
04.2022 - Current

Administrative Assistant

Judson & Company
09.2021 - 04.2022

License Clerk

Madison County Service Center
10.2018 - 09.2021

Computer Technician

Madison County School System
02.2009 - 10.2016

High School Diploma -

Bob Jones High School
Cindy Strother