Cindy Suazo

• Executive IT Lead who partnered closely with the CEO and all C‑suite leaders to deliver swift, high-level technical troubleshooting and strategic IT guidance.

• Ensured ongoing technical compliance with relevant laws, regulations, and internal IT policies.

• Maintained up‑to‑date knowledge of software and hardware to improve efficiency and client management workflows.

• Assessed personnel performance and implemented incentives and team-building events to boost morale and engagement.

• Coached employees through daily tasks and complex issues to improve productivity and service quality.

• Tested new software and hardware before deployment to validate stability, security, and compatibility.

• Onboarded new team members, providing training to ensure high performance standards.

• Led cross‑functional project teams to deliver initiatives on time and within budget.

• Managed and enforced Apple OS upgrades and updates across the company, while communicating and reinforcing company technology policies.

• Assisted with day‑to‑day administration of Cisco Meraki dashboards, monitoring network performance, identifying issues proactively, and implementing corrective actions to minimize downtime and improve reliability.

• Supported implementation of security policies and upgrades across Meraki-managed devices, helping to ensure secure remote access, traffic segmentation, and compliance with organizational standards.

• Prepared and implemented remedial action plans to address problematic processes and underperforming assets, improving overall system reliability.

• Resolved a wide range of technical issues across multiple systems and applications for customers and end users in various time zones.

• Led weekly meetings to facilitate knowledge sharing on recurring issues, customer complaints, and best practices across the support team.

• Analyzed and troubleshot user problems by leveraging test scripts, technical expertise, and targeted questioning to identify root causes.

• Worked extensively with Jamf to manage and support Apple devices across the organization.

• Administered Jamf configurations, policies, and profiles to ensure consistent, secure device management.

• Collaborated closely with colleagues in both domestic and international support centers to coordinate solutions and maintain high service levels.

• Coordinated multiple projects at varying stages, managing simultaneous deadlines and fast-paced schedules while maintaining quality standards.

• Prepared timely and accurate oral and written technical reports documenting engineering activities, project status, and key findings.

• Assisted in the development of corporate plans, including infrastructure upgrades, equipment replacement strategies, and building modifications.

• Provided technology consulting to growing businesses by assessing needs, recommending solutions, and overseeing upgrades to existing systems.

• Managed competing priorities and juggled multiple projects and tasks to ensure on-time, high-quality delivery.

• Coordinated New Hire Orientation and training sessions, ensuring new employees were properly onboarded and added to all required systems and tools.

• Operated effectively in a dynamic, fast-paced environment with exposure to all areas collaborating with cross-functional stakeholders as needed.

• Completed all job reports and logs immediately following service calls.
• Demonstrated professionalism and courtesy with customers while working with Apple products to resolve complaints, problems or respond to questions.
• Disassembled computers to perform diagnostics and check for repair needs.
• Researched and identified problems with computers and advised staff and clients on plans of action.
• Provided solutions to operations issues for users of Mac and Windows, working closely via phone, email, live chat and web teleconference with end users.

• Manage repairs, installation and maintenance of Desktop and laptops.
• Apart from handling stand-alone computer issues, also manage network problems.
• Test computers peripherals, hardware and software to ensure that are working appropriately.
• Acknowledged for being resourceful, adaptable, and self-directed with ability to meet even most challenging goals.
• Created communication strategies to meet client objectives.
• Proactively identified and solved complex problems impacting operations management and business direction.
• Tested components, assemblies and systems to diagnose problems.
• Checked in computers and performed diagnostics for repair.
• Educated customers on Microsoft Office use and at-home maintenance.

• Continuously learn through others, self-educate, share specialized knowledge and expertly demonstrate and present newest product and service offerings across all devices.
• Installed, managed and updated operating systems and supported applications.
• Managed security options and software in computers and networks to maintain privacy and protection from viruses and attacks.
• Diagnosed and repaired mechanical machinery issues.

• • Calibrated devices to optimize performance and maintain longevity of equipment.

• Report to lead any problem which may occur with department of technology.
• Observe, record, and report on behavior of individual as assigned.
• Help teams establish good habits of personal support and training.
• Assessed performance of equipment and network infrastructure and made proactive improvements in line with company standards.
• Set up and configured system user hardware and software applications.
• Supported IT manager with department administrative duties.