Cindy Swanson
Davenport,IA
Summary
Dynamic Sales Associate with proven expertise at Lowes Home Improvement, excelling in customer service and sales development. Recognized for consistently exceeding sales targets and enhancing customer loyalty through personalized engagement. Skilled in cash handling and conflict resolution, I thrive in fast-paced environments, delivering exceptional shopping experiences that drive revenue growth.
Overview
21
21
years of professional experience
Work History
Sales Associate
Lowes Home Improvment
03.2005 - 10.2025
- Delivered exceptional customer service to enhance shopping experience and foster loyalty.
- Assisted customers in product selection while providing expert knowledge on home improvement solutions.
- Managed inventory levels, ensuring accurate stock availability and timely replenishment of products.
- Trained new sales associates on company policies, product features, and effective sales techniques.
- Collaborated with team members to implement promotional displays, maximizing product visibility and sales potential.
- Resolved customer inquiries and complaints efficiently, maintaining high satisfaction rates through effective communication.
- Conducted regular audits of merchandise displays, ensuring compliance with company standards and enhancing store aesthetics.
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Helped customers locate products and checked store system for merchandise at other sites.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Rotated stock and restocked shelves to maintain product availability and store appearance.
- Engaged with customers to build rapport and loyalty.
- Solved customer challenges by offering relevant products and services.
- Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
- Increased sales revenue by building strong rapport with customers and recommending appropriate products based on their needs.
- Educated clients on current promotional offerings and products using persuasive selling tactics.
- Engaged with customers to effectively build rapport and lasting relationships.
- Assisted in training new staff members on company policies, product information, and sales techniques for a seamless onboarding experience.
- Achieved monthly sales targets consistently by implementing effective sales strategies and maintaining a high level of product knowledge.
- Minimized wait times for customers during peak hours, maintaining a high level of customer satisfaction.
- Developed new client relationships by actively engaging with potential customers and highlighting the benefits of our product offerings.
- Managed conflict resolution with dissatisfied customers professionally, resulting in improved customer retention rates.
- Contributed to visual merchandising efforts by creating eye-catching displays that showcased products effectively and enticed shoppers to make purchases.
- Participated in team meetings and training sessions regularly for continuous professional development within the retail industry.
- Provided personalized shopping experiences for repeat customers by remembering their preferences and offering tailored recommendations.
- Contributed to positive shopping environment by maintaining organized and welcoming store appearance.
- Enhanced store revenue by consistently exceeding personal sales targets through effective customer engagement and product knowledge.
- Increased customer loyalty with personalized shopping experiences and attentive service.
- Assisted in inventory management tasks, such as stock replenishment and cycle counts, to ensure product availability.
- Provided training to new staff on sales techniques and store procedures, ensuring consistent customer service experience.
- Resolved customer complaints with patience and understanding, restoring customer confidence.
- Managed efficient cash register operations.
- Engaged in friendly conversation with customer to better uncover individual needs.
- Listened to customer needs and desires to identify and recommend optimal products.
- Opened, shelved and merchandised new products in visually appealing and organized displays for optimal sales promotions.
- Built customer loyalty and retention by delivering excellent shopping experiences.
- Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
- Delivered energetic responses to customers in-store and by telephone, going above and beyond to serve needs.
- Monitored customers for signs of security concerns and escalated issues to management.
- Performed cash, card, and check transactions to complete customer purchases.
Education
GED -
Rock Falls High School
Rock Falls, ILSkills
- Customer service
- Teamwork and collaboration
- Time management
- Problem-solving skills
- Problem-solving
- Exceptional customer service
- Cash handling
- Flexible schedule
- Cash register operation
- Stocking and receiving
- Cash handling accuracy
- Conflict resolution
- Store opening and closing
- Sales expertise
- POS system operation
- Upselling
- Professional demeanor
- Retail store operations
- Cleaning techniques
- Guest relations
- Sales training
- Payment processing
- Inventory tracking
- Sales development
- Inventory control
- Product recommendations
- Brand promotion
- Point of sale operation
- Promotional support
- Self-checkout assistance
- Contract preparation
- Expert in [subject]
- Friendly and outgoing
- Customer engagement
- Client retention strategies
- Upselling and cross selling
- Contact follow-up
- Energetic self-starter
Accomplishments
- Brought in [number] new customers.
- Documented and resolved [Issue] which led to [Results].
Timeline
Sales Associate
Lowes Home Improvment
03.2005 - 10.2025
GED -
Rock Falls High School