Cindy Tax
Browns Mills,NJ
Summary
Capable Patient Representative dedicated to providing superior support for patients in need of reliable information regarding insurance coverage, finance options and documentation requirements. Well-versed in scheduling and database management functions for streamlined communication and reduced correspondence backlogs. Excels at identifying client needs and concerns to improve engagement strategies and overall service.
Overview
10
10
years of professional experience
Work History
Patient Access Representative
Robert Wood Johnson Barnabas Health
01.2022 - Current
- Secured patient information and confidential medical records in compliance with HIPAA privacy rule standards to protect patient's privacy.
- Ensured compliance with HIPAA regulations to maintain confidentiality of sensitive patient information during all interactions.
- Obtained patient's insurance information and determined eligibility for benefits for specific services rendered.
- Provided excellent customer service through active listening skills, understanding patient needs, and offering tailored solutions where applicable.
- Adapted quickly to changing demands within the healthcare environment, demonstrating flexibility and a strong commitment to quality patient care.
- Collected and entered patient demographic and insurance data into computer database to establish patient's medical record.
Cashier
Saker Shoprite
06.2014 - 12.2021
- Greeted all customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Stocked shelves and organized merchandise displays for easy retrieval.
- Rotated grocery products ensuring that expired or spoiled items were immediately removed and adhered to "first in, first out" rule.
- Collaborated with team members to meet daily objectives and maintain smooth store operations.
- Ran various payroll reports to review current payroll for accuracy.
Education
Associate of Science - Criminal Justice
Mercer County Community College
West Windsor,NJ05.2019
Skills
- Customer Service
- Insurance Verification
- HIPAA Compliance
- Patient Registration
- Time management skills
- Work Ethic and Integrity
- Reliable and Responsible
- Decision Making Aptitude
- Attention to Detail
- Calm and Effective Under Pressure
- Punctual and Hardworking
- Resolving Problems
- Spanish Fluency
- Patience and Empathy
Languages
Spanish
Native or Bilingual
Timeline
Patient Access Representative
Robert Wood Johnson Barnabas Health
01.2022 - Current
Cashier
Saker Shoprite
06.2014 - 12.2021
Associate of Science - Criminal Justice
Mercer County Community College
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