Cindy Taylor
Patient Service Manager
North Branford,CT
Summary
Knowledgeable Nurse Manager with excellent conflict resolution and problem-solving abilities demonstrated across 25-year career history. Keeps units running at peak efficiency, quality and performance. Excellent communication and coordination skills.
Overview
19
19
years of professional experience
1
1
Certification
Work History
Nurse Manger
Yale New Haven Hospital
New Haven, CT
07.2015 - Current
- Investigated and independently resolved complaints from staff, physicians and patients by leveraging clinical judgment and unit management expertise.
- Supervised, directed and motivated high-quality performance from nursing staff.
- Reviewed department performance and adjusted coverage to compensate for changing conditions.
- Managed 45 nurses and nursing activities in 8 OR and 14 bed PACU, Pre-admission visits, and sedation services- by providing comprehensive nursing guidance and maintaining outstanding patient satisfaction and care standards.
- Developed strategy to target nursing and patient satisfaction issues, improve response and patient care quality and suggest actionable improvements to promote hospital-wide quality and safety initiatives .
- Coordinated and implemented in-service educational programs focusing on safety and adherence to protocols.
- Established and continuously optimized unit schedules and individual work assignments.
- Fostered improvement in staff development, personnel training and standards of patient care.
- Evaluated skills of nursing personnel and verified staff certifications for validity.
- Promoted professional development opportunities to encourage nurses to pursue continuous training.
- Supervised professional and paraprofessional nursing staff and delegated tasks to maintain continuum of care.
Staff Nurse
Yale New Haven Hospital
New Haven, CT
08.2003 - 07.2015
- Administered medications via oral, IV and intramuscular injections and monitored responses.
- Monitored patients' conditions and reported changes in physical presentation, appearance and behavior to discuss treatment with physicians.
- Implemented medication and IV administration, catheter insertion and airway management.
- Updated patient charts with data such as medications to keep records current and support accurate treatments.
- Performed various nursing interventions such as wound dressing, vital sign monitoring and specimen collection.
- Directed patient care by initiating and following through with plan of care, continuing care and discharge instructions.
- Assessed physical, psychological, physiologic and cognitive status of patients.
- Identified patient care requirements by establishing personal rapport with patients and families.
- Collected blood, tissue and other laboratory specimens and prepared for lab testing.
- Promoted patient independence by teaching self-care skills.
- Educated patients, families and caregivers on diagnosis and prognosis, treatment options, disease process and management and lifestyle options.
- Managed elements of patient care from admission to discharge or transfer to other units.
- Gathered patient health data through interviews and observation, documenting data in electronic records.
- Assessed medical status of patients pre- and post-operation by checking vital parameters and supervising food intake.
- Identified learning needs of patients and families and responded with advocacy and health education.
- Precepted student nurses and oriented new hires, providing guidance and mentorship when teaching on hospital policies, emergency procedures and nursing best practices.
- Coordinated with physicians to perform bedside procedures such as intravenous injections, vascular line insertions and bronchoscopies.
- Trained new nurses in proper techniques, care standards, operational procedures and safety protocols.
- Reported patients' status and delegated nurse assignments to achieve optimal outcomes.
- Identified patient care requirements by establishing personal rapport with patients and families.
- Established staff schedules and assignments based on facility needs and equipment availability.
Education
Master of Science - Nursing
Wilkes University
Wilkes-barre, PA01.2018
Bachelor of Science - Nursing
Marymount University
Arlington, VA05.1997
Skills
- Staff Mentoring
- Employee Performance Evaluations
- Financial Operations Oversight
- Hiring and Terminations
- Financial Reporting Coordination
- Budget Management
- Corrective Action Implementation
- Conflict Management
- Facility Inspections
Accomplishments
Nightingale Award, 2009
Yale New Haven Hospital-Award and Recognition Committee 2007-2014 (Chair 2012-2014)
Nursing Professional Governance 2015-2016
Yale New Haven Hospital Patient Service Manager Council 2018-Current (secretary 2020, chair elect 2021, chair current)
Yale New Haven Health System Nurse Manger Council 2022-current
Pashankar, D. S., Zhao, A. M., Bathrick, R., Taylor, C., Boules, H., Cowles, R. A., & Grossman, M. (2020). A Quality Improvement Project to Improve First Case On-time Starts in the Pediatric Operating Room. Pediatric quality & safety, 5(4), e305. https://doi.org/10.1097/pq9.0000000000000305
Certification
- NE-BC, ANCC - Exp, Dec, 2023
Timeline
Nurse Manger
Yale New Haven Hospital
07.2015 - Current
Staff Nurse
Yale New Haven Hospital
08.2003 - 07.2015
Master of Science - Nursing
Wilkes University
Bachelor of Science - Nursing
Marymount University
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