Cindy Thao
Wausau,WI
Summary
Proven track record of enhancing operational efficiency and customer satisfaction at ProAmpac through expert time management and exceptional customer service. Leveraged problem-solving skills and a clean driving record to maintain punctuality and safety as a FedEx Driver. Demonstrates compassionate caregiving and organizational prowess, significantly improving client well-being and streamlining processes. Hardworking employee enthusiastic about learning administrative field inside and out. Pursues opportunities to learn new skills and contribute to group success. Offers strong administrative, relationship-building and problem-solving abilities.
Overview
12
12
years of professional experience
Work History
FedEx Driver
Diversified
07.2024 - Current
- Followed all relevant traffic laws and safety regulations.
- Utilized GPS and other navigation tools to plan routes and stay on schedule.
- Achieved safe driving records by consistently following traffic rules and regulations.
- Delivered goods and products to customer on time and in excellent condition.
- Cleaned and maintained vehicle and assessed vehicle for damage after each shift.
- Maintained professional and friendly demeanor during deliveries to uphold company reputation.
- Improved customer satisfaction by maintaining punctuality and adhering to strict delivery schedules.
- Followed proper safety procedures and protocols while loading, unloading and operating vehicles.
- Communicated with customers to provide delivery updates and confirm delivery locations.
Rewind Machine Operator
ProAmpac
08.2022 - 09.2023
- Conducted thorough inspections of finished products, ensuring they met company standards before shipment.
- Streamlined communication between departments, allowing for seamless coordination during high-volume production periods.
- Upheld company reputation for excellence in customer service by promptly addressing any client concerns related to final product quality or delivery timelines.
- Improved production efficiency by optimizing machine settings and conducting regular maintenance checks.
- Participated in continuous improvement initiatives aimed at enhancing overall plant performance and reducing waste levels within the facility.
- Maintained consistent product quality by adhering to strict specifications and guidelines during the rewinding process.
- Played a significant role in meeting tight deadlines for customers by consistently delivering high-quality workmanship under pressure.
- Collaborated with team members to identify areas for improvement, leading to enhanced productivity across the board.
- Adapted quickly to changing priorities and workload demands, demonstrating flexibility as a reliable operator within the team environment.
- Evaluated final products to verify compliance with work orders and detect defects.
- Guided materials onto machine tracks for proper gluing, coating, and slitting.
Rewind Machine Operator
Inland Packaging
06.2019 - 08.2022
- Upheld company reputation for excellence in customer service by promptly addressing any client concerns related to final product quality or delivery timelines.
- Assisted in training new employees on proper rewind machine operation, contributing to a skilled workforce within the organization.
- Stayed current with industry trends and technological advancements, applying new knowledge to enhance work performance and drive continuous improvement efforts.
- Adapted quickly to changing priorities and workload demands, demonstrating flexibility as a reliable operator within the team environment.
- Reduced downtime through proactive troubleshooting and timely repairs of rewind machines.
- Moved completed products from machines and onto conveyors, transferring to next work area for additional processing.
- Guided materials onto machine tracks for proper gluing, coating, and slitting.
- Integrated specialized attachments to machines to complete custom orders and projects.
- Adjusted guide assemblies, forming bars and folding mechanisms according to specifications using hand tools.
Personal Care Assistant
Right at Home/ West Asia Care LLC
04.2012 - 03.2019
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
- Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
- Assisted with transferring and positioning clients, ensuring proper body mechanics to reduce the risk of injury for both parties.
- Built strong relationships with clients to deliver emotional support and companionship.
- Improved client comfort by providing exceptional personal care and maintaining a clean, safe environment.
- Turned and positioned bedbound patients to prevent bedsores and maintain comfort levels.
- Engaged patients in meaningful conversation, socialization, and activity while providing personal care assistance.
- Assisted with dressing guidance, grooming, meal preparation, and medication reminders.
- Adapted quickly to new client situations, building rapport through active listening skills and an empathetic approach towards individual needs.
- Contributed to a positive home atmosphere by engaging clients in conversation and recreational activities tailored to their interests.
- Enhanced client well-being by assisting with daily activities such as bathing, dressing, and grooming.
- Recognized and reported abnormalities or changes in patients' health status to case manager.
Education
Accounting
Fox Valley Technical College
Appleton, WI2020
GED -
Pearson
Maplewood, MN09.2012
Medical Administrative Professional
NorthCentral Technical College
Wausau, WI2027
Skills
- Time Management
- Valid Driver's License
- Customer Service
- Clean Driving Record
- Problem-Solving
- Safe Driving Practices
- Punctual and Reliable
- Patience and understanding
- Safety Protocols
- Emotional Support
- Housekeeping tasks
- Compassionate Caregiving
- Behavior Management
- Care plan implementation
- Meal Preparation
- Medication Administration
- Household tasks
- Client Transportation
- Organization skills
- Telephone skills
- Data Entry
- Verbal and written communication
- Customer/Client relations
- Scheduling
- Greeting and Seating Clients
- Data inputting
- File Management
- Mail handling
- Office Management
Languages
Hmong
Native or Bilingual
Timeline
FedEx Driver
Diversified
07.2024 - Current
Rewind Machine Operator
ProAmpac
08.2022 - 09.2023
Rewind Machine Operator
Inland Packaging
06.2019 - 08.2022
Personal Care Assistant
Right at Home/ West Asia Care LLC
04.2012 - 03.2019
Accounting
Fox Valley Technical College
GED -
Pearson
Medical Administrative Professional
NorthCentral Technical College
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